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Bowditch Ford

Newport News, VA

4.6
501 Reviews
Bowditch Ford is here to help you bring home your favorite new or used Ford vehicle in Newport News, Virginia. We understand that the car shopping process is not always a seamless one. Yet, we strive to make the shopping process fun again at our Ford dealership.
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11291 Jefferson Ave

Newport News, VA

23601

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Showing 501 reviews

November 17, 2023

Bowditch has fabulous customer care that I haven’t found else where . Pre owned vehicle selection was great as were the prices. More

by bluestarof2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Cozzens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Puglisse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelcey Jordan
Nov 21, 2023 -

Bowditch Ford responded

Thank you for your review, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!

November 15, 2023

Hands down the best dealership I have been to for service. They get your vehicle in on time and don’t give you the run around. Great customer service! More

by tylera23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Bowditch Ford responded

Thank you for your business and your positive review!!

November 15, 2023

Took car in for warranty. Initially it took 3 months to get get a replacement engine. Then it took several weeks for installation. Car was returned dirty and it had a scuff on More

by Fatman39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tristen Brannon
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Bowditch Ford responded

Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Bowditch Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. If you are interested, we would love the opportunity to review your recent service experience with the advisor you worked with. When you have a moment, please reach out to our Customer Relations Manager (Amanda) at amanda.p@bowditchauto.com or 757-591-3633.

November 10, 2023

Bowditch Ford is always top tier. My family has purchased six vehicles from Bowditch in the recent years and they have always been understanding of our needs and wants and are more th More

by Dwp5233
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Cozzens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelcey Jordan
Nov 10, 2023 -

Bowditch Ford responded

Thank you for the repeat business and for your positive review of Bowditch Ford!

November 03, 2023

Tristan is my go to every time, I bought my car from Casey and when they sent me too Ford to get my car fixed right after I bought it I’ve never taken it back there because of how attentive Tristan is. More

by kaylaedward424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2023 -

Bowditch Ford responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!

November 02, 2023

After a very negative experience at another dealership, we can to Bowditch Ford and instantly received a friendly and professional welcome. Donnie and Kelsea were fantastic and we left with a Ford Explore More

by JimHansen1972
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donnie Parfitt, Kelcey Jordan
Nov 02, 2023 -

Bowditch Ford responded

Your business and positive review is much appreciated! Thank you so much!

October 26, 2023

Excellent services and help from the money I bought the truck to needing service work done. Great dealership More

by fivepointssolutions
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linda Puglisse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Bowditch Ford responded

Thank you for the positive review of your experience at Bowditch Ford!

October 20, 2023

The purchase of my Mustang went flawlessly! Everything went smoothly, was explained in an easy to understand manner and the staff, especially my salesman, Donnie were outstanding! I could not b More

by Wayne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donald Parfitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ellie , Kelcey Jordan
Oct 20, 2023 -

Bowditch Ford responded

Thank you for the positive review and for your business Wayne!

September 20, 2023

Fast and efficient with the best customer services. The facility is always clean and fresh smelling. More

by lovingda3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Bowditch Ford responded

Thank you for the positive review of your experience at Bowditch Ford!

September 13, 2023

Excellent service repairs and customer service communication. I will bring all my vehicles here in the future! More

by d.brett3622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Bowditch Ford responded

Thank you for your positive review!

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