Bowditch Ford - Service Center

I could not have asked for a more caring person to deal with. He was completely professional and honest. Prefessionalism goes a long way with a person when they are putting trust in you to fix their car an with. He was completely professional and honest. Prefessionalism goes a long way with a person when they are putting trust in you to fix their car and give accurate information as to the problem and the cost. I would recommend to my friends and family this service employee over all of the others. Thank you! More

13 years with y'all now! Al takes care of my car like it was his own,providing timely service and wise advice to keep my "little gold dragon" running. was his own,providing timely service and wise advice to keep my "little gold dragon" running. More

I have allways brought my auto back to Bowditch since I bought it in 2005 for servicing because I like the friendly service,they always do the work well never had to take my auto back for rework. I would r bought it in 2005 for servicing because I like the friendly service,they always do the work well never had to take my auto back for rework. I would recommend this dealership to anyone I know. Thank you for a job well done. More

Al Cusano was as always great to deal with. We fully put our trust in him, and we are very satisfied with the service and the courtesy we have received at Bowditch Ford. our trust in him, and we are very satisfied with the service and the courtesy we have received at Bowditch Ford. More

I am always taken care of very well at Bowditch! They have always been fast and friendly. They take care of all my service needs for my Focus. have always been fast and friendly. They take care of all my service needs for my Focus. More

The mechanic that worked on my car was very rude to me before I even got to say hello. He wouldn't answer any of my questions about what he did to my car and made me feel very uncomfortable and as though before I even got to say hello. He wouldn't answer any of my questions about what he did to my car and made me feel very uncomfortable and as though I was being blamed for the issue. Although the issue was resolved it was not necessary for him to talk down on me. I would not reccommend this to anyone. More

I have been living in the Hampton roads area for two years and I was having my vehicle serviced at another dealership. I chose my previous dealership initially due to its convenient location and initial years and I was having my vehicle serviced at another dealership. I chose my previous dealership initially due to its convenient location and initially the service was fairly good. My vehicle is still under warranty and had some issues so I took it in for repair. After a month the same issue reoccurred. I took it back in and was told that there were upgraded parts, same problem as before, yada, yada, yada; we'll call you when we find out more. Three months and two trips to that dealership later I went to Bowditch. My patience gone I initially wasn’t hopeful. I had some issues making an appointment by phone, (bummer) so I booked an appointment on their web site and received confirmation via email (the best way to go). The service manager Al when I met him was great from the start. He along with the mechanic (Steve) actually take the time to explain what is going on, where it’s happening and why, right along with what they need to do in order to fix it. No fluff. A nice comfortable waiting room, they even stop in and give time updates if you’re waiting. Today I took my car back for the same problem again. They called Ford, to figure out how to fix it for good. I will definitely continue to be a patron of Bowditch Ford. More

Al and his team always do a great job! I appreciate the personal service that I receive each time that I visit Bowditch. Keep up the good work! personal service that I receive each time that I visit Bowditch. Keep up the good work! More

Al Cusano is a geat service manager. Probably the best I have experienced. He is the reason I continue to go to Bowditch and will consider purchasing my next car from them have experienced. He is the reason I continue to go to Bowditch and will consider purchasing my next car from them More

Al continues to provide excellence customer service. With the number of service options within the area, many are less expensive, but none are as honest and up front with the diagnosis. Worth the extra money the number of service options within the area, many are less expensive, but none are as honest and up front with the diagnosis. Worth the extra money spent. More