Bowditch Ford - Service Center

Al Cusano's customer service was outstanding, very professional with a touch humor! He provided prompt feedback on car status and was thorough explaining service details! professional with a touch humor! He provided prompt feedback on car status and was thorough explaining service details! More

This has by far been the worst experience I have ever had. First I called maybe two weeks before Thanksgiving to get an appointment for diagnostic testing. Got an appointment for Dec 1. You would think t had. First I called maybe two weeks before Thanksgiving to get an appointment for diagnostic testing. Got an appointment for Dec 1. You would think this meant my car would be diagnosed. However the diagnostic prices didn't even start for almost 2 weeks. Not one call for an update. I had to stop by or call for updates. Then it took forever for them to get the diagnosis and contact car shield. Then (not their fault) the car shield people took two weeks to get it approved. After approval Ford did not contact me. I had to contact them just for them to ask me if I wanted the work done. What did they think? Then it was they had to order parts. It's now January 17th and they still don't have the parts. They still don't call to give any updates. I have to call them. They've had my car since December 1. I will never return there once I get my daughters car returned. She's employed and a student and has been without her car for 7 weeks. More

Bowditch Ford is not a trustworthy dealership. Their service department is the worst. I purchased a brand new car from the years ago, and have NEVER once had a positive experience with the service depar service department is the worst. I purchased a brand new car from the years ago, and have NEVER once had a positive experience with the service department. I purchased the extended warranty, too. I had my vehicle in many times for the same problem but they could never figure out what it was and dismissed me. Many phone messages were returned by Al, one of the service advisors. This is an issue that spanned from 2017, to 2019, to 2021. Imagine driving your new car for 70,000 miles with the same horrible sounds and not getting help from the dealership from which you purchased it with an extended warranty. Just an arrogant “I don’t have time to deal with you” type of dismissive response. The problem? No one ever thought to inspect the suspension system. Thanks for making buy so many sets of new tires in recent years do to the uneven wear of a faulty suspension. Thank you even more for making me pay more than $1300 for something that should have been covered under warranty when the issue was first brought to your attention. You have ripped me off in so many unique ways. I’ve owned many Ford’s, but I will not return to Bowditch for future vehicle purchase. More