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Bowditch Ford - Service Center

Newport News, VA

4.5
418 Reviews

418 Reviews of Bowditch Ford - Service Center

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June 13, 2025

Bowditch routinely delivers professional, courteous care. I’ve not had an experience where they didn’t deliver at least what they promised. Staff is clear and workmanship is excellent. Will be continuing to More

by DAVIDMBUCKOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2025

Labor rate increased from $150 to $215. I was quoted $350 to replace a part. Final bill was over $800. More

by LADYECHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Cusano
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2025

The service folks are alway pleasant, and I do appreciate they try their best to get your vehicle back in a timely manner. More

by LFJOHN71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2025

Bowditch FordPass car was very popular but the prices too higher. Fixing equipment for car repairs was good but the prices too high. More

by Evansh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Trower
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2025

was very pleased with Tristan's help to get my issue resolved in a timely manner and going the extra mile to take care of state inspection without being asked to do so. More

by craigschnepf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2025

Always greeted by name, always given detailed information, service team has always done an excellent job in advising me about vehicle needs during normal routine maintenance. Always on time. Alwa More

by DCCONNER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2025

Efficient, friendly, and helpful. This is my choice dealership when I am visiting here. Thank you More

by PEACHTEACH13
Recommend Dealer
Yes
Employees Worked With
Al
June 09, 2025

Technician was very knowledgeable of the service provided although not all of the required work was not accomplished due to not having required oils & Fluids. Still awaiting a call from the service manager t More

by DNH5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2025

I called and made an appointment, came to my scheduled appointment just to be told that nobody actually scheduled me. So I had to wait 3 hours for my car to be fixed, with a 1 year old toddler. VERY INCON More

by KIERAWARREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tristen Brannon
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2025

I called to schedule an appointment, arrived to my appointment just to be told that my appointment never got scheduled. So the person I talked to dropped the ball. I had to wait 3 almost 4 hours for m More

by KIERAWARREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tristen Brannon
2.0
This rating includes all reviews, with more weight given to recent reviews.
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