There sales team here gets 3.5 🌟 only because they are not trained properly on the insurance products that they sell. My sales representative sold me wheel and tire insurance with my new lease, ensuring me that a hundred percent of any damage to my wheels and tires would be covered. This is completely untrue. I don't believe that my sales representative lied to me, I simply think he was not trained properly.
After hitting a pothole and damaging my tire I brought my lease in to the service department to be fixed. That's when the real frustration began.
I was first told it would take at least two days before they could look at it. After 3 days I received a phone call saying they had to do a diagnostic on the car that would cost $115 in which I completely objected. A couple days later I received another phone call that an all wheel alignment needs to be done and would cost yet over another hundred dollars. Again I objected, stating that the sales representative told me a hundred percent of cost would be covered through the insurance policy I purchased.
At this point I wanted to discuss my frustrations with the general manager, Rhonda, and I was sent to her voicemail. Rhonda showed how much she cares by NEVER returning my phone call. This to me shows how much management cares about their customers.
After it took this horrible service department over two and a half weeks to fix a flat tire I still had to pay $85 for the alignment.
I noticed right after pulling out of the dealership that my car was pulling to the right. I called and talked to one of the service managers asking what their guarantee was on what I had just paid for. Even though I should not have had to pay because of the insurance policy I bought. I was told that the car is tested before it leaves the lot and that it is not guaranteed. So basically I just threw $85 down the toilet. This also shows how poorly trained Bowman Chevrolet technicians are.
This is by far the worst service department I have ever dealt with at a dealership where management can care less about their customers.