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Bowman Chevrolet - Service Center

Clarkston, MI

N/A
24 Lifetime Reviews Review Dealership

24 Reviews of Bowman Chevrolet - Service Center

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October 31, 2018

"Great experience "

- Jillian16

Tony was able to get me a deal that was fit my budget better than the previous dealership I went to. I am very grateful I was able to meet him and now I am in a 2019 equinox that I love!

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Yes
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July 16, 2018

"For all the good people at Bowman Chevrolet ."

- Halldoug5675

Dom and the rest of the guys that took time to get me a Chevrolet Silverado a very nice truck also the hard work from Dom for taking his time back and fourth across the street doing all the right things for me to purchase a vehicle.I personally would recommend anyone to buy or lease from you .

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Yes
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Jul 17, 2018 -

Bowman Chevrolet responded

Thank you for sharing your experience with us! Congratulations on your new vehicle, and please don't hesitate to reach out if there is ever anything that we can do for you!

February 06, 2018

"Worst service department and management!"

- Maguire

There sales team here gets 3.5 🌟 only because they are not trained properly on the insurance products that they sell. My sales representative sold me wheel and tire insurance with my new lease, ensuring me that a hundred percent of any damage to my wheels and tires would be covered. This is completely untrue. I don't believe that my sales representative lied to me, I simply think he was not trained properly. After hitting a pothole and damaging my tire I brought my lease in to the service department to be fixed. That's when the real frustration began. I was first told it would take at least two days before they could look at it. After 3 days I received a phone call saying they had to do a diagnostic on the car that would cost $115 in which I completely objected. A couple days later I received another phone call that an all wheel alignment needs to be done and would cost yet over another hundred dollars. Again I objected, stating that the sales representative told me a hundred percent of cost would be covered through the insurance policy I purchased. At this point I wanted to discuss my frustrations with the general manager, Rhonda, and I was sent to her voicemail. Rhonda showed how much she cares by NEVER returning my phone call. This to me shows how much management cares about their customers. After it took this horrible service department over two and a half weeks to fix a flat tire I still had to pay $85 for the alignment. I noticed right after pulling out of the dealership that my car was pulling to the right. I called and talked to one of the service managers asking what their guarantee was on what I had just paid for. Even though I should not have had to pay because of the insurance policy I bought. I was told that the car is tested before it leaves the lot and that it is not guaranteed. So basically I just threw $85 down the toilet. This also shows how poorly trained Bowman Chevrolet technicians are. This is by far the worst service department I have ever dealt with at a dealership where management can care less about their customers.

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No
Employees Worked With
Apr 05, 2017 -

Bowman Chevrolet responded

Thank you for your outstanding review! We are so glad that Andrew and the rest of the Bowman Chevrolet team made your experience excellent! That is always our goal. We appreciate your business, and if there is anything else you need, please let us know!

November 03, 2017

"Always, a Pleasure and a Positive Learning Experience Here -"

- Dennis E. Ferrara

I have leased two fine vehicles from Bowman Chevrolet and the professional staff as well as its managers and directors have made these experiences a delight as well as a positive learning experience. Joe and Doug as well as Ashley are experienced 'pros' in sharing their experience and knowledge with any client who asks questions. The positive atmosphere of the showrooms as well as the excellent service department and all of its staff make for a pleasurable experience. The service area is immaculate and the staff is extremely friendly and willing to go 'that extra mile' to ensure that the client is totally satisfied with its professional staff and any necessary work needed. "Loaner' cars are always available in one form or another to make sure that the customer has a means of transportation when their respective vehicle is on the 'rack.' I will only deal with Bowman Chevrolet and never with dealers in the Flint area. Thank you!

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Yes
Employees Worked With
Other Employees : Ron and his assistant in the Service Area of Bowman
Nov 07, 2017 -

Bowman Chevrolet responded

Thank you so much for the compliments, Dennis! Joe, Doug, and Ashley are always happy to provide our guests with the best experiences possible, and they'll be seriously pleased to hear about your satisfaction in their assistance. It's important to us that our customers are fully pleased with their visits, so we do our best to do just that and provide everything possible. We look forward to seeing you again!

August 15, 2017

"Under staffed"

- Gary W Tolbert

2 issues. I have a noise in either the front half shafts or driveshaft that I wanted investigated. Dealership rep called me and stated that they wouldn't have a tech available to look at that issue for 3 weeks. So I couldn't complete that part of my service. Also, oil change and tire rotation took about 2 hours, much longer than in previous service appointments. Ron Mervyn explained why there was a delay and did apologize for the inconvenience. And, Ray Shaffer was very helpful in answering my questions.

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Yes
Employees Worked With
RON MERVYN, RAY SHAFFER
Aug 16, 2017 -

Bowman Chevrolet responded

Gary, Thank you for sharing your feedback with us. We are sorry to hear about the long wait and that we would not have a tech for you sooner. Your feedback is valuable for our service department as we continually work to improve our service. We are happy to hear Ron and Ray were helpful during your visit. If there is anything else we can do for you please feel free to give us a call at (248) 605-7541. Our Customer Care Manager, Priscilla Vucinaj, will be happy to help in any way she can. Thanks again.

May 04, 2017

"UPDATE 05/20/17 RE: the 2yr/24000 CPO Service Contract"

- Gary W Tolbert

I purchased a CPO vehicle in February 2016. I was told that included all regularly scheduled maintenance for 2 years or 24,000 miles. I recently returned the vehicle to the dealership for the 3rd oil change and tire rotation which is specifically provided for in the 2 year service contract. Upon completion of service I was told that this service was not included in the in the CPO service contract and I would have to pay. I explained that when I purchased the truck I was told the 2 year/24000 mile CPO service contract included 4 oil changes. The service writer told me that changes had been made and now only 2 oil changes are included in the CPO service contract. She turned away to help the next customer without offering further assistance. I won't be returning to Bowman Chevrolet for any other service needs. Honesty and Integrity are important to me so if they can't honor their CPO service contract, I will not be returning there for service or new vehicle purchases. UPDATE 05/20/17 The service writer has contacted me and admitted her error in interpreting the CPO service agreement. I have been issued a refund for my payment for the service in question and I have received a nice letter of apology from the Service Manager of Bowman Chevrolet. I'm satisfied that the matter has been resolved and will continue to go to Bowman Chevrolet for future service needs.

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Yes
Employees Worked With
Aimee M. Sloas
April 19, 2017

"Equinox Engine Issues"

- Equinox owner

Thank you to Dom Damkoehler who assisted in issues we were having with our GMC Equinox. We were trying to sell our vehicle due to these issues. Dom Damkoehler worked with me and found service recalls that allowed us to get our entire engine changed free of charge. They went over and above to assist us in this process and have the engine changed in an expedited time frame. Excellent dealership and staff that car about their customers. Thank you John Bowman and Dom Damkoehler.

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Yes
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Apr 24, 2017 -

Bowman Chevrolet responded

John and Dom will be pleased to hear that they were so helpful! Thank you for entrusting us with your service. We truly enjoyed doing business with you. Come back to see us soon!

April 06, 2017

"Aimee Sloas"

- Jay S

Lets face it, most people do not like dealers...well they clearly haven't been to Bowman! Aimee has a personal touch that makes you feel like the most important person in the room, (even when they are swamped, which is almost all the time!) She knows her vehicles in and out and takes the time to leave you walking away with a smile. Top notch.

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Yes
Employees Worked With
Aimee Sloas
Apr 11, 2017 -

Bowman Chevrolet responded

That's fantastic to hear, Jay! Thank you for your fantastic review! We are so happy to hear that Aimee was able to provide such an excellent experience for you. Our goal is to always take care of everything you need and make your visit as easy as possible! We appreciate having you as a customer!

March 01, 2017

"Great Service Experience!!"

- Cathy J. Gray

Ronald Mervyn was my service advisor; I have had dealings with him before and he was the main reason I switched from Liberty Chevrolet to Bowman. Excellent employee!!! I cannot say enough good things about him. I hope Bowman values him as one of their outstanding employees as much as I appreciate how he takes care of my service needs. Thank you, Ron!

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Yes
Employees Worked With
Ronald Mervyn
Mar 02, 2017 -

Bowman Chevrolet responded

We're so glad to hear that your service appointment went really well, Cathy! We appreciate your kind comments about Ron as well- he a wonderful part of what makes our dealership a friendly and efficient place to visit :) We hope you have a great week!

January 13, 2017

"hour and a half to change oil"

- ELLIOT j DAVIS

I made an appointment and then waited one and 1/2 hours to have my oil changed. If you need any real service, you may need to get a hotel in the area. Never again.

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No
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don't remember
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