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31 Reviews of Bowman Chevrolet - Service Center
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November 03, 2017
Always, a Pleasure and a Positive Learning Experience Here - I have leased two fine vehicles from Bowman Chevrolet and the professional staff as well as its managers and directors have made these experiences a d I have leased two fine vehicles from Bowman Chevrolet and the professional staff as well as its managers and directors have made these experiences a delight as well as a positive learning experience. Joe and Doug as well as Ashley are experienced 'pros' in sharing their experience and knowledge with any client who asks questions. The positive atmosphere of the showrooms as well as the excellent service department and all of its staff make for a pleasurable experience. The service area is immaculate and the staff is extremely friendly and willing to go 'that extra mile' to ensure that the client is totally satisfied with its professional staff and any necessary work needed. "Loaner' cars are always available in one form or another to make sure that the customer has a means of transportation when their respective vehicle is on the 'rack.' I will only deal with Bowman Chevrolet and never with dealers in the Flint area. Thank you! More
by Dennis E. Ferrara
Employees Worked With
Other Employees :
Ron and his assistant in the Service Area of Bowman
Helpful August 15, 2017
Under staffed 2 issues. I have a noise in either the front half shafts or driveshaft that I wanted investigated. Dealership rep called me and stated that they would 2 issues. I have a noise in either the front half shafts or driveshaft that I wanted investigated. Dealership rep called me and stated that they wouldn't have a tech available to look at that issue for 3 weeks. So I couldn't complete that part of my service. Also, oil change and tire rotation took about 2 hours, much longer than in previous service appointments. Ron Mervyn explained why there was a delay and did apologize for the inconvenience. And, Ray Shaffer was very helpful in answering my questions. More
by Gary W Tolbert
Employees Worked With
RON MERVYN, RAY SHAFFER
May 04, 2017
UPDATE 05/20/17 RE: the 2yr/24000 CPO Service Contract I purchased a CPO vehicle in February 2016. I was told that included all regularly scheduled maintenance for 2 years or 24,000 miles. I recently retur I purchased a CPO vehicle in February 2016. I was told that included all regularly scheduled maintenance for 2 years or 24,000 miles. I recently returned the vehicle to the dealership for the 3rd oil change and tire rotation which is specifically provided for in the 2 year service contract. Upon completion of service I was told that this service was not included in the in the CPO service contract and I would have to pay. I explained that when I purchased the truck I was told the 2 year/24000 mile CPO service contract included 4 oil changes. The service writer told me that changes had been made and now only 2 oil changes are included in the CPO service contract. She turned away to help the next customer without offering further assistance. I won't be returning to Bowman Chevrolet for any other service needs. Honesty and Integrity are important to me so if they can't honor their CPO service contract, I will not be returning there for service or new vehicle purchases. UPDATE 05/20/17 The service writer has contacted me and admitted her error in interpreting the CPO service agreement. I have been issued a refund for my payment for the service in question and I have received a nice letter of apology from the Service Manager of Bowman Chevrolet. I'm satisfied that the matter has been resolved and will continue to go to Bowman Chevrolet for future service needs. More
by Gary W Tolbert
Employees Worked With
Aimee M. Sloas
April 19, 2017
Equinox Engine Issues Thank you to Dom Damkoehler who assisted in issues we were having with our GMC Equinox. We were trying to sell our vehicle due to these issues. Dom Da Thank you to Dom Damkoehler who assisted in issues we were having with our GMC Equinox. We were trying to sell our vehicle due to these issues. Dom Damkoehler worked with me and found service recalls that allowed us to get our entire engine changed free of charge. They went over and above to assist us in this process and have the engine changed in an expedited time frame. Excellent dealership and staff that car about their customers. Thank you John Bowman and Dom Damkoehler. More
by Equinox owner
Employees Worked With
April 06, 2017
Aimee Sloas Lets face it, most people do not like dealers...well they clearly haven't been to Bowman! Aimee has a personal touch that makes you feel like the mos Lets face it, most people do not like dealers...well they clearly haven't been to Bowman! Aimee has a personal touch that makes you feel like the most important person in the room, (even when they are swamped, which is almost all the time!) She knows her vehicles in and out and takes the time to leave you walking away with a smile. Top notch. More
by Jay S
Employees Worked With
Aimee Sloas
March 01, 2017
Great Service Experience!! Ronald Mervyn was my service advisor; I have had dealings with him before and he was the main reason I switched from Liberty Chevrolet to Bowman. Exce Ronald Mervyn was my service advisor; I have had dealings with him before and he was the main reason I switched from Liberty Chevrolet to Bowman. Excellent employee!!! I cannot say enough good things about him. I hope Bowman values him as one of their outstanding employees as much as I appreciate how he takes care of my service needs. Thank you, Ron! More
by Cathy J. Gray
Employees Worked With
Ronald Mervyn
January 13, 2017
hour and a half to change oil I made an appointment and then waited one and 1/2 hours to have my oil changed. If you need any real service, you may need to get a hotel in the area I made an appointment and then waited one and 1/2 hours to have my oil changed. If you need any real service, you may need to get a hotel in the area. Never again. More
by ELLIOT j DAVIS
Employees Worked With
don't remember
December 08, 2016
Good Dealership! I just turned in a lease from another dealership and got a Equinox from Bowman. The staff there are very nice and my salesman was very helpful and ans I just turned in a lease from another dealership and got a Equinox from Bowman. The staff there are very nice and my salesman was very helpful and answered any questions I had. I have already recommended them to other people! More
by snk622
Employees Worked With
November 28, 2016
Overcharged hours for service I took my car to Bowman for repairs that were covered by warranty. While it was there, they said that it needed other work that was not covered by th I took my car to Bowman for repairs that were covered by warranty. While it was there, they said that it needed other work that was not covered by the warranty. I told them to proceed with the repair, and they called me an hour later to inform me that the repairs were completed. When I went to pick up the car, they charged me for 2 hours of labor, even though it had only been an hour since I told them to make the repair. I checked with GM and verified that this repair should only have taken 24 minutes to complete. The only thing the service manager offered was $50 off their overpriced detail, when they should be refunding me $150. I will be filing a complaint with the Better Business Bureau. The only reason I went to Bowman in the first place is that I thought all the costs would be covered by warranty. I say this because I took another vehicle there a few years ago. They quoted me hundreds of dollars (around $600 I believe) to remove all the transmission lines and replace them. I took it to AC Tire for a second opinion. They found a loose nut and tightened it at no charge. I never had an issue over years of driving after the nut was tightened. More
by Eric
Employees Worked With
Jimmy - Service Manager
October 03, 2016
First time leasing a truck. I was very happy with the experience of leasing a truck for the first with Rocco Roldan he explained the leasing details very well and was professiona I was very happy with the experience of leasing a truck for the first with Rocco Roldan he explained the leasing details very well and was professional, I also wanted to thank my uncle that works at the dealership in the service department Mike Grain on recommending Rocco and making my first leasing experience go very smooth. More
by Sharpie542
