Back

Bozard Ford Lincoln

St. Augustine, FL

4.9
10,926 Reviews
Bozard Ford Lincoln has gained national recognition as the recipient of numerous awards. Our dealership is a repeat Triple Crown Award winner! This is Ford Motor Company's most prestigious honor which is awarded to only the top 1% of Ford dealers in the nation. A Triple Crown Award recipient must receive Ford's President's Award, be a Top 100 Volume Dealer, and meet the Partner’s in Quality criteria. We have also been a recipient of DealerRater's Ford and Lincoln Dealer of the Year Award for the entire state of Florida based on customer reviews concerning friendliness, quality of service, and overall customer satisfaction.
Contact Dealership

540 Outlet Mall Blvd

St. Augustine, FL

32084

Directions

By Type

Showing 10,926 reviews

October 16, 2026

Talk is cheap. They are very helpful and caring when they are trying to get your business. Once the sale is done, it is impossible to get communications from this d More

by Ed
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff King
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Bozard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Letti Bozard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Lata
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2026 -

Bozard Ford Lincoln responded

Thank you for taking the time to share this, and we’re truly sorry about your experience. We take feedback like this seriously and want to understand what went wrong. Since we couldn’t match the review to a guest record, please reach out to our Parts and Service Director or email mnorris@bozard.com and we’ll personally look into this for you.

Oct 16, 2026 -

Ed responded

I have sent emails to Bo and Letti Bozard in addition to Jeff King. I have not gotten a word in response from any of them to even acknowledge that they understand I have an issue. Even to say they can't help would be better than no response at all. Now, suddenly they are interested in my issue.

October 14, 2026

Great service by everyone I dealt with, DONALD in sales was thorough and very responsive to all my questions, Sam in delivery really knows his stuff and also Wawa pleasure to deal with More

by Zakbob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donald Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam in delivery
Oct 14, 2026 -

Bozard Ford Lincoln responded

Knowing you felt taken care of by Donald during your purchase of the new Lincoln Nautilus is rewarding. Your praise for his thorough answers and responsiveness reflects the level of service we strive to deliver. Thank you for choosing our dealership and for the five-star rating.

October 14, 2026

Mikey Thane and Ryan Thane made the car buying experience so painless. They exhibited great patience and strong knowledge of the vehicles and were very helpful in finding the right fit for me. Once my decisi More

by staceythane13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Lough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mikey Thane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Thane
Oct 14, 2026 -

Bozard Ford Lincoln responded

Knowing that Mikey’s patience and expertise made your purchase so painless means a lot to our team. We’re pleased we could help you find the right used Jeep Grand Cherokee L. Enjoy driving your Grand Cherokee L!

October 05, 2026

Friendly and honest people. Very good communication. Answered all my questions. Quick and easy paperwork More

by mike.wehner83
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jonathan Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2026 -

Bozard Ford Lincoln responded

We’re glad the purchase of your Ford Expedition felt straightforward and efficient from start to finish. Your kind words about our friendly, honest service, clear communication, and hassle-free paperwork mean a great deal to our team.

September 28, 2026

Bozard Ford's staff is very friendly and professional. They made the purchasing process very easy and efficient. Staff was attentive and made me feel welcome. Definitely a great example of a business putt More

by j.jocson1079
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Stalvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Utley
Sep 28, 2026 -

Bozard Ford Lincoln responded

Knowing the process of buying your Honda CR-V was easy and efficient is rewarding. Our team takes pride in providing attentive and welcoming support, and we’re glad James in finance could streamline the paperwork while Dave helped you with the vehicle selection without any pressure. Your acknowledgement of our customer-first focus means a lot to us.

September 28, 2026

Hayden was absolutely fantastic. I sent in a vehicle request late Monday evening and he responded within 10 minutes and included multiple videos of the trucks that I was interested i More

by John Brancale
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hayden Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2026 -

Bozard Ford Lincoln responded

Our team is pleased we could help you narrow down the right color and prepare your trade-in offer for your new Ford F-150. Hearing that Hayden’s quick videos and straightforward process made your purchase the easiest you’ve ever experienced means a lot to us.

September 22, 2026

Terrible service. Took more than 10 days to pay off my loan, would not pay the difference. Financing was a nightmare. Do not recommend. More

by kd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carter Eldridge
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky Dotson
Oct 02, 2026 -

Bozard Ford Lincoln responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

Oct 02, 2026 -

kd responded

That would be greatly appreciated. Im still waiting on the difference to be reimbursed and was told it would be. That was over three weeks ago. I sent you my email privately, can’t wait to hear back from you.

Oct 06, 2026 -

kd responded

I’m still awaiting the conversation that you would like to have with me. I sent my contact information to you privately. Once again, highly disappointed and point proven!

September 22, 2026

Carson Fogg was the service advisor on my mustangs oil change. I was so excited to work with such and knowledgeable young man, he's extremely hard working too, I can tell! What an asset he is to the team More

by PantherMan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carson Fogg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Quezada
Sep 22, 2026 -

Bozard Ford Lincoln responded

We’re glad Carson’s dedication and expertise made your Mustang’s oil change such a positive experience. Hearing that his hard work and knowledge stood out means a lot to our service team.

September 15, 2026

It was a great car buying experience. Brett was fantastic. He spent a lot of time and effort to help us find the right car at the right price. I would definitely recommend Brett and Bozar More

by swizass
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Himes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2026 -

Bozard Ford Lincoln responded

Your kind words about Brett’s dedication to finding the right Acura MDX at a price that suited your budget are truly appreciated. Your recommendation of Brett and our dealership means a lot to us.

September 07, 2026

Fairly seamless and straightforward transaction. Not a lot of run around, which was really nice. Was able to get on the phone and get things done. Highly recommended. More

by tammydavy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CJ Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2026 -

Bozard Ford Lincoln responded

We’re glad purchasing your new Ford Maverick was seamless and that handling everything by phone made the process straightforward. Your recommendation and kind words mean a great deal to our team.

1
...