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Bozard Ford Lincoln
St. Augustine, FL
9,878 Reviews
Bozard Ford Lincoln has gained national recognition as the recipient of numerous awards. Our dealership is a repeat Triple Crown Award winner! This is Ford Motor Company's most prestigious honor which is awarded to only the top 1% of Ford dealers in the nation. A Triple Crown Award recipient must receive Ford's President's Award, be a Top 100 Volume Dealer, and meet the Partner’s in Quality criteria. We have also been a recipient of DealerRater's Ford and Lincoln Dealer of the Year Award for the entire state of Florida based on customer reviews concerning friendliness, quality of service, and overall customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 9,878 reviews
October 04, 2018
Great Service Such a great experience with the whole staff! Angela kept me updated on the tire situation the entire time. Great service and friendly atmosphere. Tha Such a great experience with the whole staff! Angela kept me updated on the tire situation the entire time. Great service and friendly atmosphere. Thank you Angela, see you with my other family cars ! More
by STAV17
Verified CustomerEmployees Worked With
October 04, 2018
Horrible experience Disrespectful, dishonest, and had the worst salesman ever. All he cared about was making his bonus. If one car he didn’t sell kept him from getting h Disrespectful, dishonest, and had the worst salesman ever. All he cared about was making his bonus. If one car he didn’t sell kept him from getting his bonus then he’s a horrible salesman anyway and should have sold more for the month. At the end of the night after I had signed the paperwork Ryan says I quote in his words “ I’m so xxxxing tired” who says that to a customer. Ryan did. He is very unprofessional . When I left I was in tears and disgusted with Bozard Ford. Lesson learned Never GO back!!!! More
by theresabarry42
Employees Worked With
Rick Dotson, Ryan Davis
October 04, 2018
professionals Jeff Sparks and Alex do their very best to make things as right as new and certainly have the interest of the customer at heart. I have had to come i Jeff Sparks and Alex do their very best to make things as right as new and certainly have the interest of the customer at heart. I have had to come in to this service center many times and have never been more enthusiastic about knowing the quality of service and dependability of work. I hope I never have to come back to the service center, but if I have to I will certainly know I will be teated like family. More
by toddprtr
October 04, 2018
Excellent All questions were addressed,, and requests attended to. Customer service was well above standard. The finance was handled in a very professional mann All questions were addressed,, and requests attended to. Customer service was well above standard. The finance was handled in a very professional manner. This was purchase number four from your dealership, for my wife and myself, and I believe the smoothest one yet. More
by Rnew105
Employees Worked With
Burt Mattman
October 04, 2018
Great service and quick response I purchased a used 2020 Mercury Marquis from .Board Ford. I traveled from Tallahassee Fl to inspect the car. Even though it was late in the afternoon I purchased a used 2020 Mercury Marquis from .Board Ford. I traveled from Tallahassee Fl to inspect the car. Even though it was late in the afternoon when arrived. They were very accommodating and patient. Zach was very easy to work with and responded quickly to any concerns I had with the car. So far the car has operated flawlessly . I had a problem with the airbag warning light as I was taking delivery, but Zach had the service department check and they ordered a part and arranged for the install. More
by DAVCAS892
October 03, 2018
Excellent Dealer Tanya was great. She got me a fantastic deal on a fantastic vehicle. I drove 2.5 hours because the deal was so good and she really worked hard for m Tanya was great. She got me a fantastic deal on a fantastic vehicle. I drove 2.5 hours because the deal was so good and she really worked hard for me! Would definitely come back to this dealership and recommend to everyone I know. More
by Reen
Employees Worked With
Tanya Tomanek
October 03, 2018
Last two experiences at Bozard had very poor customer service. Octavia, customer service manager, never returned my phone call. My car info message said “engine fluids at Bozard had very poor customer service. Octavia, customer service manager, never returned my phone call. My car info message said “engine fluids low” needs service. When I arrived at service center, employee didn’t look up and when she did, she didn’t say anything. I said hello first. When I explained about the light, she asked what I would like to do. I asked her what I should do. She asked if I had checked the car. Then she asked if I wanted fluid added. I asked her if that was all it needed and she said probably not if it was low. I said I did want an appt so she called a number and hands me the phone. I had to start all over with name, etc . who then asked me the same questions if I had checked the car, etc. I scheduled an appt to have it checked because this problem was a recall which I had done earlier. I also asked for an oil change, check and rotate. I picked up the car and no window washer fluid. I had the same thing happen last time. The last time people were not friendly except the guy who is a greeter and tries to help without a lot of cooperation from the service people. That time one of the men at a front desk used the “f” word loud enough that I heard it. I used to think it was the best customer service. There used to be a very efficient person at the desk. I think his name was Alex, great example of customer service from my experiences. Also the English driver is very customer service oriented. But, I honestly came home and started looking for a different car to purchase soon. These two experiences were at the main service area not the quick lube More
by NOREEN_CHARRON
Employees Worked With
Other Employees :
I don’t know names of others
October 03, 2018
We had such a great experience at Bozard Ford. We really appreciate the customer service we received. Everyone was friendly and very helpful. Doug Beck helped us find the right truck for us. Thank We really appreciate the customer service we received. Everyone was friendly and very helpful. Doug Beck helped us find the right truck for us. Thank you! More
by countrygurl30
Employees Worked With
Doug Beck
October 03, 2018
Quick Fix They had my transmission fixed and out of my rental and back into my car within 3 days!! Even sent me text updates to keep me in the loop. They had my transmission fixed and out of my rental and back into my car within 3 days!! Even sent me text updates to keep me in the loop. More
by MILLERL2015
Employees Worked With
October 03, 2018
Great service Very helpful and pleasant and professional . I had all my issues dealt with and all my questions answered. Everyone was so nice and helpful. I will re Very helpful and pleasant and professional . I had all my issues dealt with and all my questions answered. Everyone was so nice and helpful. I will return and highly recommend Bozard Services More
by CAMPBELL.CHRIS777
Employees Worked With
Nathan Dippy
