Bozard Ford Lincoln

Excellent Customer Service The experience I had at Bozard was excellent! I left with an amazing car and an even better price then I could have imagined. Tischler is an excellent The experience I had at Bozard was excellent! I left with an amazing car and an even better price then I could have imagined. Tischler is an excellent car salesman and I would highly recommend him. Tischler was very determined to help me find the car of my dreams and he did just that! If you are look for great service and a great car defiantly go to Bozard. More

A satisfied customer My experience at Bozard dealership was awesome, very relaxed being there and everyone friendly and ready to help. Johnny Mott and Rick Garcia were ama My experience at Bozard dealership was awesome, very relaxed being there and everyone friendly and ready to help. Johnny Mott and Rick Garcia were amazing, I felt like I had known them for years. Because of their expertise the whole transaction went smoothly and quick. I will definitely recommend these two employees and the dealership! Sincerely Connie Summerlin More

New to area My wife and I just moved to the area from out of state. Took her Explorer in for an oil change and tire rotation. Quickly done as well as a full ins My wife and I just moved to the area from out of state. Took her Explorer in for an oil change and tire rotation. Quickly done as well as a full inspection with a list of potential items needing attention. Loved the service. More

Great experience! I had the best car buying experience at Bozard. Mike Mitchell and Erik Shipley were awesome! I will definitely come back next time we are in the marke I had the best car buying experience at Bozard. Mike Mitchell and Erik Shipley were awesome! I will definitely come back next time we are in the market for a vehicle. More

Recognition All too often a survey is only addressed when a customer has a negative experience. Well in my case, it's just the contrary and I wanted to make sure All too often a survey is only addressed when a customer has a negative experience. Well in my case, it's just the contrary and I wanted to make sure that the proper parties get recognized for their exceptional service. I purchased a set of headlights and recently had the parts department at Bozard install them for me. Greg,Cody, and Jayson together helped to point out some options for me regarding the bulbs that had come with my new headlights. Ultimately, I did not use the included bulbs and I'm glad that I didn't. I then purchased a different type of bulb and was told that it could be installed for me at no charge. I then arrived at Bozard and was greatly promptly and nicely by Greg again. I had originally set up a 2pm appointment, but I was able to get there early. I didn't even have to wait before I was then greeted by Billy whom helped me continue with my headlight venture. It was soon after this that we were able to realize that the new bulbs that's I had purchased would not work without a large amount of modifying. Billy then so kinda removed both of my headlights and re-installed my original headlights for me, mind you in longs pants and 90 degree heat. Billy smiled and assured me over and over that it was okay, with me full heartedly knowing that he's now working this hard because of my negligence. At the end of the day, I was able to have my original headlights re-installed for me and as a result of the guidance and help, avoid a costly, quite possibly dangerous result had I tried to embark on my headlight fiasco alone. In ending, I just wanted to make it very well known, that it's customer service like this that has spawned my family and myself to be proud owners of now 8 vehicles from Bozard Ford. Thank you once again. More

Best experience EVER!! I HATE shopping for a new car! The entire process -- picking a vehicle, negotiating a price, dealing with financing -- is gruelling. I would rather I HATE shopping for a new car! The entire process -- picking a vehicle, negotiating a price, dealing with financing -- is gruelling. I would rather have a root canal than buy a car -- seriously. The team at Bozard Ford made buying my new (used) Fusion an absolute pleasure! Everyone -- especially my salesman, Stephen and finance guy, Joseph -- was friendly, knowledgable, professional and a true joy to work with. I couldn't be happier with my purchase, and I can't say enough nice things about Bozard Ford. Truly exceptional from start to finish! More

Used car purchase I contacted this dealership regarding a very confusing and difficult deal. I had just purchased a brand new vehicle from another dealership in town an I contacted this dealership regarding a very confusing and difficult deal. I had just purchased a brand new vehicle from another dealership in town and needed to trade it due to personal reasons. They were able to trade it, get me into a vehicle more suited for me and all of this was done a very prompt time frame. Everyone was so personable, friendly and willing to help. I will be going back to Bozard for my next purchase. More

Bozard Does It Right! I was in the market or a pre-owned car and wound up at Bozard Ford Lincoln and I'll never go anywhere else. The experience was perfect...high quality I was in the market or a pre-owned car and wound up at Bozard Ford Lincoln and I'll never go anywhere else. The experience was perfect...high quality cars, fairly priced. The process was flawless...I drove the car for 20 minutes, agreed on pricing and terms in 10 minutes and financing was completed in 30. One hour from start to happy owner! Well done! More

Disappointed several times Having purchased my Lincoln MKX at Bozard, I must say that their sales team is wonderful. We special ordered it, knowing that we wanted certain featur Having purchased my Lincoln MKX at Bozard, I must say that their sales team is wonderful. We special ordered it, knowing that we wanted certain features offered by Lincoln for 2016. However, we have had issues with the service department from the very beginning. Issues include: cooled seats (which initially the service dept. said was working as intended), the headlamp system (again, initially brushed off by the service dept. saying they couldn't duplicate the message that displayed on the dash - even though I had a picture that included the mileage), the environment module, the warning system for impacts, the headrest came apart, the pillar covering was coming off, window felt was not on correctly and was bunched up; and all this on a car with less than 5500 miles. As stated, the service dept. denied that there was anything wrong with the seat not cooling. It took me showing them how a working seat felt when on cool before they took the car (had it for 2 weeks as they eventually also finally realized that the headlamp system was flashing error codes). They did replace the entire headlamp system as directed by Lincoln. Seat still not working properly, but at that point I took the car from Bozard. I then took it to a different dealership that actually fixed the seat. Upon my request, my husband and I met with head of service and a member of management while I listened to them tell me how to adjust the non-working seat to get the maximum cooling that Lincoln intended. It has been in the shop for the headlamp system again, and parts were ordered for the headrest, pillar and window. We had to leave town before all of the parts even came in, the parts were on order for 2 weeks. One of the parts that came in and was supposedly replaced, still looks exactly the way it looked before being replaced. Marcia Nelson, our service rep, is kind, understanding and has always done her best to make things right. But it has to be difficult for her to constantly cover for an inadequately performing service department. As much as the issues are Lincoln issues, the service to repair and/or replace parts is what I am having a hard time with at Bozard. To be told that issues are not really issues, and to be told that repairs were made when they weren't, just doesn't seem professional. More