Bozard Ford Lincoln

Good job but a little slow Fixed the issue but it took longer to get feedback and parts. I am not sure it would have been any slower if I didn't have an appointment. Fixed the issue but it took longer to get feedback and parts. I am not sure it would have been any slower if I didn't have an appointment. More

Buying new tires I walked in at 6:30 and asked for the cost of 4 tires. The person at the desk gave me 4 options and advised me of the type of tires on the SUV current I walked in at 6:30 and asked for the cost of 4 tires. The person at the desk gave me 4 options and advised me of the type of tires on the SUV currently, gave me a cost comparison and I made my selection. He advised me it would be about an hour and a half. While waiting for service to be completed I asked Angela McManaman about the are car care program and if I could sign up tonight and get the discounts on my tire purchase. She replied afirmatively, got me signed up and got me 2 rebates on top of that. I was treated very professionally and will drive the twenty miles from Jacksonville for future service requirements More

Purchase Experience The purchase agreement was relatively straightforward regarding reaching my desired price; initially by internet, then finalized over the phone with s The purchase agreement was relatively straightforward regarding reaching my desired price; initially by internet, then finalized over the phone with sales management. The processing of the vehicle for my pick-up was slow due to the sales person being tied up with another vehicle purchase. An alternate sales rep in similar cases should be used to streamline customer needs. Otherwise, the sales rep was excellent with respect to knowledge of the sale and vehicle. More

Best shop to have your Ford worked on I came in to have the steering rack replaced on my 2016 Ford Escape. Marcia handled my case from beginning to end and kept me apprised of everything I came in to have the steering rack replaced on my 2016 Ford Escape. Marcia handled my case from beginning to end and kept me apprised of everything that happened while the car was in the shop. She was so kind to provide me with a loaner car as she was afraid for me to drive my car in case I lost power steering on the highway. you are doing an injustice to yourself if you don't bring your car to Bozard. This shop is head and shoulders above the competition. More

Airbag recall Estimate was 1/2 day service, planned to stay til completed. Upon arrival, was told would be full day service but shuttle was available. Shuttle cam Estimate was 1/2 day service, planned to stay til completed. Upon arrival, was told would be full day service but shuttle was available. Shuttle came right away, driver very friendly. Although shuttle driver was willing to pick me up for return, I elected to arrange my own return transportation. Service was very satisfactory. More

Seemed Honest Marsha the service lady worked hard to take care of me when my 2012 Ford Focus had a Catastrophic engine failure. She was very understanding and explo Marsha the service lady worked hard to take care of me when my 2012 Ford Focus had a Catastrophic engine failure. She was very understanding and explored all of my options and was very forthcoming about the process that had to be followed. I recommend that Ford keep her on the job for at least another 20 years so she has time to rub off on some of the other service advisors! More

Experience counts Our Salesman Carlos was very friendly, not pushy and everything about the vehicle. The paperwork did not take long and we are happy with our purchase Our Salesman Carlos was very friendly, not pushy and everything about the vehicle. The paperwork did not take long and we are happy with our purchase. More

Great experience! We recently leased a Lincoln MKC from Tom Krell and this has been by far the easiest lease experience we've ever had! Tom was extremely personal and We recently leased a Lincoln MKC from Tom Krell and this has been by far the easiest lease experience we've ever had! Tom was extremely personal and professional, and addressed all our needs. We absolutely love this car and strongly recommend it to anyone considering it! More

Helpful Allison was very helpful. My seat looks brand new and I'm very happy with the out come. I will be back and I know I'll be taken care of. Allison was very helpful. My seat looks brand new and I'm very happy with the out come. I will be back and I know I'll be taken care of. More

Outstanding The level of service provided by Marcia Nelson, Assistant Service Manager, was exceptional. She continuously monitored the status of our vehicle and The level of service provided by Marcia Nelson, Assistant Service Manager, was exceptional. She continuously monitored the status of our vehicle and gave us updates as to when the service would be completed. I would also like to recognize Ashley Nicole Durst, Bozard Ford Lincoln Concierge, and Tanya Tomanek, Bozard Lincoln Concierge Manager, for their invitation to participate in Lincoln Date Night. They gave us the use of a brand new Lincoln Continental and provided a thorough explanation and demonstration of many of the features of this beautiful automobile. We were treated to dinner at Larry's Tasting Room and had a fantastic time. I would also like to acknowledge Andy Harris, Bozard Ford Sales Guide, for being so nice and for answering my numerous questions. I think Bozard Ford is the BEST Dealership on the Planet based on the friendly service provided by these outstanding representatives, and I would NEVER hesitate to recommend them for service or the sale of a new car. More