Bozard Ford Lincoln

oil change service...beware of hidden charges! I brought my 2014 Explorer in for an oil change. The service was fast and the staff were friendly and courteous. The issue I had was the hidden extra I brought my 2014 Explorer in for an oil change. The service was fast and the staff were friendly and courteous. The issue I had was the hidden extra "Shop supplies" charge that we were not aware of until we got the bill. The price quoted for the service did not include the shop supplies. We got a $49.99 oil change but were charged $22 additional for shop supplies. That is 44% of the cost of the service! Really folks...that is a lot of paper towels, etc. When I asked the service representative why so high he said the state of FL allowed the flat rate charge and that it was applied to every bill no matter what it was. That sounds more like a hidden tax to me. At least you could make the customer aware that they will be charged nearly 50% of their service price extra for paper towels and floor mats before they begin. I got my diesel truck serviced at another business in St. Augustine and the price quoted was the price paid...parts, labor and tax. I am very disappointed about the pricing here. More

Knowledgeable and pleasant Jeremy was polite and hard working. His ability to identify my needs and direct me toward a vehicle that might be right for me was stellar. He gave Jeremy was polite and hard working. His ability to identify my needs and direct me toward a vehicle that might be right for me was stellar. He gave me options with no pressure to buy. Nice guy! More

Good People Brought my car in for a transmission problem. They took care of the problem. The car drives smooth now, can't believe what a difference it made. My s Brought my car in for a transmission problem. They took care of the problem. The car drives smooth now, can't believe what a difference it made. My service advisor was very 👍 I would recommend Bozard Ford. More

Great experience Nothing short of a great experience. I’ve worked at Bozard for 4 months and I wanted to buy a car from them, and upon finding the right one, the exper Nothing short of a great experience. I’ve worked at Bozard for 4 months and I wanted to buy a car from them, and upon finding the right one, the experience was very good. All employees were helpful and accommodating and the purchasing was as painless as possible. More

Helpful, knowledgable, attentive, but not pressuring We have recently completed a lease deal at Bozard Ford in St. Augustine, FL and then leased a different vehicle for 3 more years. Everyone there was We have recently completed a lease deal at Bozard Ford in St. Augustine, FL and then leased a different vehicle for 3 more years. Everyone there was unfailingly helpful, knowledgable and accomodating without being pushy. They listened to our needs and desires and did everything they could to make a good and fair deal with us. The dealership is also well known for being positively involved in our community. I would not and have not hesitated to work with them on multiple occassions for our vehicle needs and recommend them without reservation for lease, purchase and service. More

Over and above. Though there were delays in getting some parts, I’m very satisfied with the service I received. They set me up with a rental car and when then trouble Though there were delays in getting some parts, I’m very satisfied with the service I received. They set me up with a rental car and when then trouble returned a week later they took care of it without charging for the extra parts or labor. More

Ever.yone was ready and willing to help. BOSARD Ford is customer focused. Every team member we encountered made sure we were being helped and continued to make sure we were not forgotten. Thi BOSARD Ford is customer focused. Every team member we encountered made sure we were being helped and continued to make sure we were not forgotten. This included many who did not have a stake in the sale. More

Excellent Very friendly and professional staff. Tanya and Brian made our transition into our new car easy and comfortable. We are very pleased with our experie Very friendly and professional staff. Tanya and Brian made our transition into our new car easy and comfortable. We are very pleased with our experience at Bozars Ford in St. Augustine, Fl. More

Amazing, best service department Staff very courteous and nice, car was well taken care of. Very secure facility. Down time was to a minimum. Always kept me up to date Staff very courteous and nice, car was well taken care of. Very secure facility. Down time was to a minimum. Always kept me up to date More

Quick Lane Express As usual, we received the best service ever ! We brought in our Toyota Takoma for an oil change and tire rotation. The staff was knowledgeable and fri As usual, we received the best service ever ! We brought in our Toyota Takoma for an oil change and tire rotation. The staff was knowledgeable and friendly and a great value too. More