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Bozard Ford Lincoln
St. Augustine, FL
9,913 Reviews
Bozard Ford Lincoln has gained national recognition as the recipient of numerous awards. Our dealership is a repeat Triple Crown Award winner! This is Ford Motor Company's most prestigious honor which is awarded to only the top 1% of Ford dealers in the nation. A Triple Crown Award recipient must receive Ford's President's Award, be a Top 100 Volume Dealer, and meet the Partner’s in Quality criteria. We have also been a recipient of DealerRater's Ford and Lincoln Dealer of the Year Award for the entire state of Florida based on customer reviews concerning friendliness, quality of service, and overall customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 9,913 reviews
November 11, 2015
Regular scheduled service Marcia Nelson of the service department handled all of our needs. I was bringing my car as well as my wife's car for service. A loaner car was require Marcia Nelson of the service department handled all of our needs. I was bringing my car as well as my wife's car for service. A loaner car was required and Marcia arranged for the loaner car. However, Marcia surprised us when she had Tanya Tomanak call us about the loaner car. It was to be a new 2016 MKX and we were informed that we were to participate in the "Date Night" promotion. My wife and I would highly recommend Bozard to anyone considering a new car and wondering about servicing of that car. This is one of the best service organizations we have experienced. More
by schwarzlow
November 11, 2015
Wonderful experience. From beginning to end this was a great experience. Brian was the nicest salesman we have ever had. That is not a statement I make often. Rick was very From beginning to end this was a great experience. Brian was the nicest salesman we have ever had. That is not a statement I make often. Rick was very genuine and made the experience smooth. More
by JenKelly
Employees Worked With
Tom Reinard, Buddy Price, Rick Dotson, Bryan Wilson
November 11, 2015
Superb Service I stopped in without an appointment to have a minor warranty issue resolved and they rushed me through, taking care of my issue and a recall issue, al I stopped in without an appointment to have a minor warranty issue resolved and they rushed me through, taking care of my issue and a recall issue, all in one fell swoop! I've purchased one car and two trucks at Bozard Ford, and have been pleased each and every time. Five Stars*****! More
by TRIUMPHTR5
Verified CustomerEmployees Worked With
Shawn Baker
November 10, 2015
Great Car Buying Experience Best car buying experience that I have enjoyed. I would definitely purchase new vehicles from this dealership in the future. The individuals that I Best car buying experience that I have enjoyed. I would definitely purchase new vehicles from this dealership in the future. The individuals that I dealt with were all very helpful, friendly and knowledgeable. More
by jrherrman
Employees Worked With
Other Employees :
A J Miller, Henry Rowe, Carlos Gibbs, Jordan Davis
November 10, 2015
Order Accessories For 2015 Focus Order a front shield for my 2015 Focus. I order on Bozard web sight. Made appointment go on a thurs upon driving to dealership (38miles one way) fou Order a front shield for my 2015 Focus. I order on Bozard web sight. Made appointment go on a thurs upon driving to dealership (38miles one way) found out that what I order was not what I thought it would be. Craig order another part number shield, so decided to drive up again on friday and see this item but upon opening up this shield it would not fit on my Focus. So drove up two days in a row total of some 155 plus miles and had nothing to show for it. It took almost half tank of fuel. Needless to say was not to happy with my first experience with the accessories dept. Not sure if I'll will ever use this service again time will tell......... More
by med357
Employees Worked With
Craig in Accessories
November 10, 2015
Oil Change & rotation of tire's. My experience at Bozard Ford in St. Augustine Florida has always been good until the last time. The girl at the counter was too busy making popcorn to My experience at Bozard Ford in St. Augustine Florida has always been good until the last time. The girl at the counter was too busy making popcorn to assist me with checking my truck in for service. I must have stood there for ten minutes before being checked in. I had my oil changed with no problem once I was checked in. More
by doogiemac
Employees Worked With
Young girl not sure what her name is.
November 09, 2015
I was taken care of like I was a Rich Uncle I can only say, I was treated like a Rich Relitive and I'm sorry I don't remember every ones name I felt with as I am terrible remembering names I can only say, I was treated like a Rich Relitive and I'm sorry I don't remember every ones name I felt with as I am terrible remembering names More
by Swamp Dawg
Employees Worked With
Taylor Ashworth, Greg Hanson
November 09, 2015
Excellent service and friendly staff I have always had a good experience from buying my Ford Fusion to taking care of any service needs. I always recommend Bozard Ford for sales and serv I have always had a good experience from buying my Ford Fusion to taking care of any service needs. I always recommend Bozard Ford for sales and service. More
by JoDon
Employees Worked With
November 09, 2015
The dealership that needs to give Michigan lessons! I had been to five other dealerships and what a difference in Service. I was very very impressed. I'm from Michigan and was visiting in Jacksonville I had been to five other dealerships and what a difference in Service. I was very very impressed. I'm from Michigan and was visiting in Jacksonville and my daughter suggested we go here to see if I could have any luck finding the car I wanted. Well when we approached the dealership a nice young man greeted us and I described the vehicle I wanted. We did two test drives and they did have the MKX that fit the bill. I was leery about cross state transactions but they facilitated it with no problem at least on my end. They kept me informed and were very gracious. I observed others in the showroom and this was not a fluke. It is no wonder this is such a successful dealership. The man who delivered the car said this dealership was meticulous about everything, I had great confidence in Zach and Mr. Krell is an excellent manager and I have dealt with many businesses over the years and I would highly recommend this dealership and this salesperson. More
by BARRAANNE
November 09, 2015
Service The A/C stopped working on my 2010 F150 Platinum. I also asked them to check my alignment because of slight pull to the right & steering wheel cocked The A/C stopped working on my 2010 F150 Platinum. I also asked them to check my alignment because of slight pull to the right & steering wheel cocked to the right and replace the front brake pads. They called to tell me they needed to replace the evaporator box located in the dash, but since my extended warranty had expired I would have to pay for the evaporator box to be replaced, which I agreed too. The total cost of service was $1,620.00. When I picked up the truck I was told evaporator box was replaced, the brakes pads were replaced, front rotors had been turned and they had to swap the 2 front tires for the alignment. (they put the left front on the right side and vice versa). The A/C was working great, brakes felt great, however I noticed some noise in the dash which sounded like loose screws or bolts rolling around in the dash and the alignment felt exactly the same with a slight pull to the right and the steering wheel slightly cocked to the right. Called them, had to bring truck back in the next day. They found loose screws apparently, no more noise in dash. They also said they had performed a 4 wheel alignment to get the alignment correct. I left, the alignment was exactly the same the previous times. Slight pull to the right and steering wheel cocked exactly in the same position it was when I originally dropped it off. Took the truck to another shop and paid to corrected the alignment and steering wheel. Drives straight as an arrow now. What upsets me is the fact that I paid over $1,600 for service and they could not get the simple alignment correct, so I had to pay someone else again to get it corrected properly. The Service Rep I dealt was very friendly and courteous and even offered a loaner vehicle while my truck was being repaired, however the actual service on the alignment was very poor. More
by Not happy with service
Employees Worked With
