Bozard Ford Lincoln

Bozard goes out of there way! Went in close to closeing Bozard goes out of there way! Went in close to closeing time on a Saturday with my van that was haveing issues to say the least Alex and krystal help Bozard goes out of there way! Went in close to closeing time on a Saturday with my van that was haveing issues to say the least Alex and krystal helped me out and got my van in the shop and diagnosed ....bad fuel pump.....even though they were closeing up by this time Alex went and personaly picked up parts needed. And David the tech stayed after close also and had my van ready when I arrived Monday ...as needed You guys rock!!! More

I am a previous Customer. Every experience has been exceptional. It is a plus that employees are happy and are there many years. I would highly recommend this dealer to others wanting to purchase a F exceptional. It is a plus that employees are happy and are there many years. I would highly recommend this dealer to others wanting to purchase a Ford or Lincoln Vehicle. It is also a strong plus that this dealer did not use any pressure tactics with me. I appreciate the extra care Chase and the team have given me (even after the sale) to help me get the most out of my new 2013 Ford Edge. I still have a lot to learn and am eager to continue learning the features this vehicle has to offer. I can tell the features of this vehicle are going to make my comfort level on the road a lot easier with its safety features.. More

I absolutely love the conceirge service offered. Tom arranged the service on my vehicle, picked it up and brought me a loaner to use and then delivered my car back to me. Love it! arranged the service on my vehicle, picked it up and brought me a loaner to use and then delivered my car back to me. Love it! More

My experience at Bozard Ford today has been great. My vehicle was ready when promised and Crystal in the service department was polite and informative. vehicle was ready when promised and Crystal in the service department was polite and informative. More

Purchased a used vehicle from Tom Krell, whom provided outstanding customer service. All experiences thus far have been wonderful and I will continue to have my vehicle serviced at Bozard Ford near the o outstanding customer service. All experiences thus far have been wonderful and I will continue to have my vehicle serviced at Bozard Ford near the outlets. God Bless. More

My experience at Bozard was great thanks to Tom. He assisted me in not only finding the right used car for me, but is also very helpful when I needed followup maintenance or even question. His strong e assisted me in not only finding the right used car for me, but is also very helpful when I needed followup maintenance or even question. His strong eyes and firm handshake confirmed that my decision to take business to Bozard Ford was the right one, and I will be returning! More

The dealership was willing to deal with me and were reasonable. I probably could have pressed harder as my trade was excellent. The only real negative here is the dealer fee (straight profit on top o reasonable. I probably could have pressed harder as my trade was excellent. The only real negative here is the dealer fee (straight profit on top of the deal) which is one of the highest in the area. More

While on vacation from Michigan in the St. Augustine area, we encountered an overheated transmission problem; we had our Jeep Cherokee Laredo towed to Bozard for servicing--we have a Ford Blue Oval Exte area, we encountered an overheated transmission problem; we had our Jeep Cherokee Laredo towed to Bozard for servicing--we have a Ford Blue Oval Extended Warranty. Before having our car towed, I had a few questions, so I dialed Bozard's Service Department and reached Colby Clarke, who explained all the troubling details in a friendly, professional manner. As it turned out, a part had to be ordered, so we had to leave the Cherokee and rent a car. From that point on, Marcia Nelson was our contact person. Marcia, like Colby, was even MORE friendly and professional; add to those qualities warmth as well as efficiency. Marcia made my wife and me feel appreciated, welcome, and most importantly, taken care of. As it happened, about a week after getting our Jeep back and driving it around, we endured another car problem (unrelated to the first problem): of course, we drove straight to Bozard! Again, we were treated to outstanding service by Marcia Nelson. Our chance encounters with other helpful Bozard employees, such as the mechanics, parts department, and porters were all very positive. Bozard employees behave like they care and are there to make the customers happy. All in all, our experience at Bozard was fantastic; the employees are the best! Oh yes: we made the 1,156 mile trip back to Michigan without any car problems. More

I can't say enough positive thoughts of our experience at Bozzard Ford. From the initial contact via email with both Fred and John to the final demonstration of everything when I picked up our experience at Bozzard Ford. From the initial contact via email with both Fred and John to the final demonstration of everything when I picked up our new car. We went to several dealers in the area this time around shopping for a new car to meet our needs, and our experience here was hands down, no question the best. Fred and John answered all my email questions and inquiries promptly and followed up to ensure all my questions were answered. They LISTEN to your needs, what you can afford and treat you with respect the entire time. We weren't treated this way at ANY other dealer in the area. I feel the need to go out of my way to point out such a great experience and reputable business down here. I have lived in the area for 6+ years and often find businesses large and small to lack in the customer service area and treat customers and potential customers with respect. John and Fred are both stand up guys, are honest and really worked with us to get us into the car we really wanted. We purchased a 14 Explorer and couldn't be happier with the car and the experience. The entire staff and organization was nice and easy to work with, from sales to finance to anyone else at the dealership. I will highly recommend this dealership to anyone looking and would go through Fred and John again no questions ask. We will be back for our next car purchase. Thanks Fred and John More

Luis greeted us my son and I we were looking at small trucks for my son Luis explained each vehicle and how they compared, my son is working on a large down payment and when he is ready we will go bac trucks for my son Luis explained each vehicle and how they compared, my son is working on a large down payment and when he is ready we will go back to Bozard and see Luis. Thank you for taking your time with us even though we were just looking. Catherine Oakley More