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Bozard Ford Lincoln - Service Center
St. Augustine, FL
2,219 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,219 Reviews of Bozard Ford Lincoln - Service Center
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August 03, 2018
First class They were expecting me in the service department when I showed. They kept me in the loop with the stage of my truck at all times. Even got my rental t They were expecting me in the service department when I showed. They kept me in the loop with the stage of my truck at all times. Even got my rental truck squared away for me. Will not take my ford anywhere else. More
by boarswine
Verified CustomerEmployees Worked With
August 03, 2018
Allison was amazing! From drop off to pick up, Allison was amazing. My A/C quit the day I needed to leave on a road trip with my kids for a family wedding. She took me in From drop off to pick up, Allison was amazing. My A/C quit the day I needed to leave on a road trip with my kids for a family wedding. She took me in without an appt and let me know they would try and diagnose issue over the weekend then called enterprise and made sure they knew my rental was covered. Then I received text notifications over weekend about vehicle and when it would be done. When I picked up they handled the rental drop off as well! 5 stars all the way!!! More
by SUZYDMD
Employees Worked With
Allison
August 03, 2018
WARRENTY BATTERY REPLACEMENT THE SERVICE ADVISER WAS VERY FOCUSED , AND VERY UNDERSTANDING OF MY AUTO,S ISSUES. I FEEL THAT HE REALY CARED ABOUT RESOLVING THE PROBLEMS I WAS HA THE SERVICE ADVISER WAS VERY FOCUSED , AND VERY UNDERSTANDING OF MY AUTO,S ISSUES. I FEEL THAT HE REALY CARED ABOUT RESOLVING THE PROBLEMS I WAS HAVING ! More
by CILEJOHN
Employees Worked With
Nathan Dippy
August 03, 2018
Overcharged, quote not honored I was quoted $100-125 for my work when checked in. My bill was $198, then reduced to $186 after I complained. The person who quoted and checked me in I was quoted $100-125 for my work when checked in. My bill was $198, then reduced to $186 after I complained. The person who quoted and checked me in was gone by the time my truck was finished so I had to pay the higher price. The next morning I called Discount tire and got a quote for the exact same work and was quoted $90. I don't mind paying a little more to go to a dealership, but I feel I was taken advantage of. Was also told 1-1.5 hours and it took 2.5. 2 customers (that I noticed) came in after me and was pulled into shop ahead of me. I tried to make an appointment earlier that day and was told they do not take appointments. Lastly, my oil change monitor was reset to 100%, but I came in for tire services and did not receive an oil change so now I do not know when I am truly due for an oil change. The worst part is that I emailed my service advisor and the quicklane manager, but received no response. I guess my business is not important to them as a loyal customer (or used to be). More
by KenDawn
August 03, 2018
First experience with this company Would highly recommend this Ford dealership to others State of the art facility. Will definitely be a loyal customer in the future Very professiona Would highly recommend this Ford dealership to others State of the art facility. Will definitely be a loyal customer in the future Very professional company. . More
by PUTMANROGER
Employees Worked With
Ms Miller
August 03, 2018
Fast Oil Change They had me in and out in no time and even caught some things that my dealership has missed that are now being fixed under warranty! I will always go They had me in and out in no time and even caught some things that my dealership has missed that are now being fixed under warranty! I will always go back to them! More
by hannahelysebuckholts
Employees Worked With
Robin I believe was her name, she was young with black hair, she was amazing!
August 03, 2018
Great service I drive 2 hours to come see Alex and Colby in service. They do a great job and always keep me updated 247. Recommend them to anyone I drive 2 hours to come see Alex and Colby in service. They do a great job and always keep me updated 247. Recommend them to anyone More
by FERO2323
August 03, 2018
Appointments I had an appointment at 9:00am on Monday July 30th. I arrived at 8:55am went up to Kevin and I failed to tell him that I had an appointment at nine. I had an appointment at 9:00am on Monday July 30th. I arrived at 8:55am went up to Kevin and I failed to tell him that I had an appointment at nine. So I guess I was treated as a walk in which I noticed that my vehicle sat out in the same parking space for an hour before it was taken back for service. I was not pleased about waiting an hour and a half at Bozard. If I knew that I would have been treated like a walk in I would have had my husband pick me up and pick my car up later. I think it would be a good practice in the future to have to representative to ask if you had an appointment. Needless to say I’m over being upset and I have learned from my bad experience to tell whoever I see in the future that I do have an appointment. More
by ritaosburn
Employees Worked With
Kevin Bressler
August 03, 2018
Excellent Always been treated well and with respect. Like the team and the great Bozard orginization. Will one day purchase another new truck. Keep up the good Always been treated well and with respect. Like the team and the great Bozard orginization. Will one day purchase another new truck. Keep up the good work. More
by ROADKINGBEV
August 02, 2018
Was very impressed with the level of service Thank you for all the efforts in helping us getting the seat belts repaired. We have had family from overseas and we have been traveling around in the Thank you for all the efforts in helping us getting the seat belts repaired. We have had family from overseas and we have been traveling around in the car and it’s is a great car.I am still very concerned about the seat belts overall, the belts don’t ease up as well as the front seat belts. They seem to lock and not ease up when you slowly pull on them to give more room. It seems to lock and it’s gets uncomfortable for the passengers that the kids move and it tightens up and they complain. More
by JACQUI.SERENA
Employees Worked With
Allison
