Bozard Ford Lincoln - Service Center

Exceeded expectations Once again Crystal Garrison exceeded our expectations. She is the reason we stay at Bozard Ford. She always does everything we need and then just a Once again Crystal Garrison exceeded our expectations. She is the reason we stay at Bozard Ford. She always does everything we need and then just a little better like cleaning our car especially with all the pollen this time of year. She is the BEST! More

Awesome! Awesome professionalism and service . I scheduled my appointment and was able to drop my vehicle off within three days. Jeff Sparks gave me an estima Awesome professionalism and service . I scheduled my appointment and was able to drop my vehicle off within three days. Jeff Sparks gave me an estimated time for my vehicle to be ready and it was completed within that timeframe. I would recommend bozard service to friends and family More

scheduled service I brought my F150 in for a scheduled service check. They got me in quickly, did good work. I was in and out quickly and more than satisfied with the I brought my F150 in for a scheduled service check. They got me in quickly, did good work. I was in and out quickly and more than satisfied with the work that they did. Thank you! More

Lube, Oil and Filter, plus... I made an appointment for an oil change and car wash. I arrived on time, gave my information to the service desk and relaxed with a cup of coffee, a I made an appointment for an oil change and car wash. I arrived on time, gave my information to the service desk and relaxed with a cup of coffee, a cookie, and my newspaper. A short time later they notified me that my rear brakes and rotors (or something) were rusty and needed to be replaced. My car had been flooded in the hurricane. The service person explained that I had some credits to apply to the job, so we decided to go ahead and do it. I spent an hour or so on the computer and my car was done. All went smoothly. Everyone at Bozard was easy to work with. My car is happy and I'm happy too. Thank you! More

Car service They took good care of me when my warranty expire.He jump right on it and he did not waste anytime on getting me in for my service They took good care of me when my warranty expire.He jump right on it and he did not waste anytime on getting me in for my service More

Lack of communication I took my Lincoln in to have navigation installed as was agreed when I purchased it. I informed the person who called me to set the appointment that I took my Lincoln in to have navigation installed as was agreed when I purchased it. I informed the person who called me to set the appointment that I would need to leave the car and would need a loaner vehicle as it was explained to me the installation would take about half a day.He was vauge about providing the loaner vehicle, so I called Alex who I always deal within the service department and advised him of my situation,he told me no problem he would see to it. When I arrived the parts department asked if I was going to wait it would take about a hour and I said no I had to leave and need a loaner. I then spoke with Alex and he said no problem one would be there shortly. 30 minutes later I went back ad asked where was the car. about 5 minutes I was picked up with another couple who had been waiting for a hour for a car, we were driven to the Enterprise lot across the street. I was told by the man to have a seat and I would get the next vehicle when one came in. I told him no I was already late for a appointment and this was scheduled by Bozard the previous week. He said they were doing the best they could but he did not have a car and he had only got a call that morning, He then took me outside and gave me a Nissan compact which I told him I was supposed to get a Lincoln, and that was not acceptable. He replied "you don't need to be rude we are doing the best we can indicating it was not his fault . I stated give me the car I need to go. When I returned to Bozard after 4 or 5 hours when my car was ready, I informed Alex and Colby that I did not know where the mix was but I was not happy with the situation that morning and about the Enterprise employee response. I also told them it did not matter about which car I was given however the e.Enterprise employs attitude did nothing to correct the situation. As far as Bozard I have had nothing but excellent service and buying experiences, Alex is always very helpful and always meets or exceeds my expectations. I don't know where the breakdown was in this situation and I trust that it will be corrected . More

%th Wheel Hitch Install Made an appointment for 10:00am. Arrived and vehicle was taken about 10:05am. David installed the new hitch and instructed me as to what he was doin Made an appointment for 10:00am. Arrived and vehicle was taken about 10:05am. David installed the new hitch and instructed me as to what he was doing and how to install the hitch. (this was a new to me design 5th wheel hitch). David finished up and while I was doing the paperwork he took my truck through the car was. Brought the vehicle around all nice and clean, thanked David, got in and off we went with the new hitch. Very pleasant experience! More

First time visit. Being new to Florida, I needed to find a Ford Dealership to service my Ford Escape. I was treated with respect and I even enjoyed fresh baked cookies. Being new to Florida, I needed to find a Ford Dealership to service my Ford Escape. I was treated with respect and I even enjoyed fresh baked cookies. I had an oil change and my tires rotated. I was quoted a price and how long it would take. An hour later my car was finished and I was on my way home.😊 More

No Title These people have always done exactly what they said they were going to do. No surprises and you can count on them to fix it right the first time. These people have always done exactly what they said they were going to do. No surprises and you can count on them to fix it right the first time. More

Mom-Marcia Marcia, better known to the entire Bozard Service Team as “Mom” Rocks. She stays calm under immense pressure & really works hard to take care of her c Marcia, better known to the entire Bozard Service Team as “Mom” Rocks. She stays calm under immense pressure & really works hard to take care of her customers. Hats off and thank you for a job well done. More