Bozard Ford Lincoln - Service Center

They turned a problem into a great experience The service writer kept in touch with me in the technician did a great repair. I could not ask for a better service call . Had a major repair and it The service writer kept in touch with me in the technician did a great repair. I could not ask for a better service call . Had a major repair and it was done properly and in a timely matter. I highly recommend to anyone to have their vehicles serviced there. I More

Enjoyed the "BOZARD EXPERIENCE" again today. My vehicle was scheduled for regular maintenance and I arrived 5 minutes early for my 2 PM appointment. I was greeted by a service adviser Kevin Bres My vehicle was scheduled for regular maintenance and I arrived 5 minutes early for my 2 PM appointment. I was greeted by a service adviser Kevin Bressler, who immediately obtained my information and advised the appointment would take less than an hour. But to my pleasant surprise, the staff changed my oil and filter, rotated my tires, and perform the standard vehicle safety/performance check and my vehicle was ready at 2:25 PM. This may sound pretty awesome but each time I deal with the "BOZARD" family I continue to be impressed by the staff's efficient competence and friendly, pleasant attitude. Also hats off to Alia Spoerle the customer service manager. If you per chance you were to encounter a problem....go to Alia and allow her to work her magic. :) Keep providing your staff with those "Happy Pills" they are working. More

Great Service From the time I pulled into the service department until the time I picked my vehicle up the service personnel went over and above to make sure I was From the time I pulled into the service department until the time I picked my vehicle up the service personnel went over and above to make sure I was taken care of. I was greeted before I got out of my car and taken to Marsha’s desk. Marsha was amazing. She is always friendly and does her best to make sure the customer is taken care of and satisfied. More

The best service ALWAYS! Can't beat BOZARD FORD for wonderful, prompt and attentive service! Have been FORD owners for years. Just bought another Ford Escape and know I will n Can't beat BOZARD FORD for wonderful, prompt and attentive service! Have been FORD owners for years. Just bought another Ford Escape and know I will never be disappointed! More

Service Jeff sparks went out of his way to help me even offering to come get me when I lost keys to loaner truck and on a Saturday evening keep good service a Jeff sparks went out of his way to help me even offering to come get me when I lost keys to loaner truck and on a Saturday evening keep good service advisors like him you’ll keep customers More

Best in customer service! I had a great experience with Bozard Ford Lincoln I took my car in for service when the sync system was not pairing with my phone. Updates were needed I had a great experience with Bozard Ford Lincoln I took my car in for service when the sync system was not pairing with my phone. Updates were needed and so was a new module or processor they got it sorted out and fixed kept me informed through the entire process Ashley and Jeff were invaluable in my experience with Bozard Ford! More

Spray in bed liner Great service. The job was completed quickly, with great results. The shuttle picked me up on time and I was able to get my kids from school when I ne Great service. The job was completed quickly, with great results. The shuttle picked me up on time and I was able to get my kids from school when I needed to. More

Great service Efficient, thorough service. Needed work done to leave for dads memorial service in KY. They were great. Waiting on another part. Truck ran great for Efficient, thorough service. Needed work done to leave for dads memorial service in KY. They were great. Waiting on another part. Truck ran great for trip. More

Professional and efficient I drive 30 miles and pass another Ford dealership to get to Bozard. Upon arrival, without an appointment, I was treated with professionalism and court I drive 30 miles and pass another Ford dealership to get to Bozard. Upon arrival, without an appointment, I was treated with professionalism and courtesy. Within a couple of minutes of check-in I received a text with the status of my work. The whole process of changing my engine oil and rotating my tires took about twenty-five minutes. I was kept informed via text of the progress of my work. This dealerships service should be a model for all Ford dealers. A few months ago I had a problem traveling south on I-95 in my Ford F-350 turbo diesel. Pulling into Bozard I was meet and my problem was quickly determined. A rental car was arranged while the repairs were performed. Again great and professional service with no surprises. I was kept informed throughout the entire repair process. Good job Bozard. I have had some miserable experiences with the Ford dealers in Jacksonville, what a pleasant surprise to discover Bozard. More

Excellent service experience Sheila was my service representative. She did an excellent job of keeping me informed of progress on the work. My only negative was that I had a 10. Sheila was my service representative. She did an excellent job of keeping me informed of progress on the work. My only negative was that I had a 10.00 appointment fir a Check Engine light and it 2 hours to diagnose a failed fuel injector. Everything else was excellent. Thank you. Greg Shook More