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Braman BMW West Palm Beach
West Palm Beach, FL
1,535 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,535 reviews
September 29, 2016
Great sales adviser. Neil has been great in selling us our new car and was very attentive to every detail. He made sure he registered our Assist and we enjoyed the experie Neil has been great in selling us our new car and was very attentive to every detail. He made sure he registered our Assist and we enjoyed the experience. More
by Simona
Employees Worked With
Neil Vota
September 15, 2016
Fake appearance After we agreed on a sale price of a per-owned car at this dealer, the sale guy put a car dealer ship fee on my invoice. When I and I asked what that After we agreed on a sale price of a per-owned car at this dealer, the sale guy put a car dealer ship fee on my invoice. When I and I asked what that was for? It said that was a mandatory fee and I would pay that same fee at any car dealer. I decided to not buy but go home to think again. After talking with other car dealers, I found that that was a lie. When it called me the date after, i told it to take off that fee, it said "Go another place" and hang off on me. 10 minus later, it called me back and told me that its manager agreed to take off that fee and asked me to come to sign the contract. Then they sent me to a room with a finance manager guy. This guy was more terrible. At first, it showed a very gentlemen attitude to entice me to buy additional insurance and service that it provided. After I denied all, it changed the attitude 100%: Negative and rude. It even not willing to give me a copy of my car fax which it promised to give me. When I insisted to have it, it made a terrible photocopy of the paper and through to my face. Oh, lol. I had to control myself so much to avoid f... to its face. Since I already signed on the paper, so I had to get it without able to cancel. But all of you still have the option NOT TO BUY THERE if you did not sign the contract. The 3 guys I talked and dealt with were all fake in their attitude. DON’T GO THERE, otherwise, you will experience the same thing. More
by anita2016
Employees Worked With
Don't see its face here. I bought this car in the end of 2012., Jim Gilarmo
September 14, 2016
Adam Levy and Braman I am new to Florida but I am not new to BMW! I have had many throughout the years and my 2014 is due to be returned soon. Adam Levy was definitely t I am new to Florida but I am not new to BMW! I have had many throughout the years and my 2014 is due to be returned soon. Adam Levy was definitely the perfect match for me to ease the nerves and assist in selecting the perfect new car for me. His expertise and understanding deserves an A plus! Not only did I lease a new car but Adam was able to have my car serviced while i was waiting! and a thank you to Juan Teves my service writer who was kind enough to schedule the car service while I was in the showroom! WOW...can you get better servivce!!!!! Thank you! More
by Leslie
Employees Worked With
Adam Levy , Juan Teves
August 26, 2016
Tom is the man to go to! The best salesman I have ever had the privilege of working with. He was genuine, honest, and so pleasant! If I ever go back I will only work with Tom. The best salesman I have ever had the privilege of working with. He was genuine, honest, and so pleasant! If I ever go back I will only work with Tom. He was truly all about the experience. Absolutely wonderful! I recommend him to every car buyer that walks into any Braman owned dealership. Tom is the man to go to!! More
by Luciamarin90
Employees Worked With
Thomas Rice
July 20, 2016
Great Team The Team at Braman BMW is great. I had the easiest buying experience in my life.I told them what i was looking for and with my luck they had the exact The Team at Braman BMW is great. I had the easiest buying experience in my life.I told them what i was looking for and with my luck they had the exact BMW M6 i was looking for. Michael Scharmer and Mark Jaffe were great. I look forward to buying my next BMW with these guys. More
by Steven Yariv
June 28, 2016
Great experience Been coming to see mark for 11 years .. Great salesman Always takes great care of me . Always has my best interest in mind .. I can trust him. Been coming to see mark for 11 years .. Great salesman Always takes great care of me . Always has my best interest in mind .. I can trust him. More
by Nina 22
Employees Worked With
June 10, 2016
Poor Service From Service Department Service department has been unable to diagnose and repair an issue and doesn't communicate with customer as promised. Ongoing issue since 02/22/16 Service department has been unable to diagnose and repair an issue and doesn't communicate with customer as promised. Ongoing issue since 02/22/16 with battery dying overnight and continuously running water pump after key off. Vehicle brought in to Braman BMW West Palm and issue and possible diagnosis described to service adviser. After several days, service adviser stated 9+ hour diagnostics, unable to pinpoint problem. I went over issue and possible diagnosis again with adviser over phone and was later advised that several components had been found to be in need of replacement... wiring, computer, harness', totaling roughly $3300. 4 months later, battery dying again presumably due to new battery that was replaced in February, now unable to keep up with constant discharge and recharge. Bring vehicle back, re-explain problems to new adviser (old adviser gone), service keeps vehicle 2 days, now late Friday, advise me yes, battery dying overnight and need to keep vehicle over weekend and recharge battery, scan and diagnose problem. One week later get call... water pump is issue. charging me again for 3.5 hours diagnostics and water pump that I originally told them was running for hours after car shut down and was obviously doing so. Vehicle is still in service department, work being performed. Wife spoke to service manager on Wednesday to find out what is going on and why they are just now figuring out that problem is what we told them was the problem 4 months and $3300 ago and was promised he would "take care of it". It is now Friday, after hours, neither the service manager or service rep has contacted us to let us know where we are with repair. Car was also presented to wife after initial repair in February, dirty and unwashed after being left outside while in dealership. Poor service and problem still as of yet, unresolved. More
by whoisbigman
Employees Worked With
Service Manager
June 07, 2016
Neil and Bramen gave me everything I needed Was contacted by Neil. Gave me an offer that I couldn't refuse. Simple deal. Most important, Neil explained everything to me and gave me a complete Was contacted by Neil. Gave me an offer that I couldn't refuse. Simple deal. Most important, Neil explained everything to me and gave me a complete rundown of the car. Would positively use him again(which I will in three years). More
by acprofessi
Employees Worked With
Neil Vota
April 29, 2016
Not trusthworthy or reliable As my car was under warranty, I entrusted the staff with maintenance. However, my service advisor did not inform me of delays or issues on multiple oc As my car was under warranty, I entrusted the staff with maintenance. However, my service advisor did not inform me of delays or issues on multiple occasions. After one such delay, I went to the dealer to pick up a courtesy vehicle, the staff drove me around the lots for over one hour. Noone could find my car. Last week, I had to replace the oxygen sensor in a car with 21K miles. The mechanic who fixed the car stated the oil and air filter had never been changed. Be wary if you trust your car's maintenance to Braman BMW West Palm. More
by Elia
Employees Worked With
Juan Teves
April 12, 2016
Positive attitude Adam is knowledgeable and no pushy. He understands that the customer has his own agenda. Will definitely buy from him when my lease is up! Adam is knowledgeable and no pushy. He understands that the customer has his own agenda. Will definitely buy from him when my lease is up! More
by Terry G
Employees Worked With
Adam Levy
