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Brandfon Hyundai
New Haven, CT
349 Reviews
There are numerous reasons why drivers choose Brandfon Hyundai. Proudly serving New Haven, Hamden, Milford, Stratford and Wallingford, our teams of sales advisors, service technicians and financing experts are trained with one focus in mind: addressing each of your needs with the utmost respect, care and attention to detail.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 349 reviews
March 29, 2018
Excellent Customer Service My sales rep was Julian. He was very friendly & knowledgeable. He was not pushy and was very patient when I looked at 3 different cars. Once settli My sales rep was Julian. He was very friendly & knowledgeable. He was not pushy and was very patient when I looked at 3 different cars. Once settling on my car he introduced me to Mike in the finance department. Mike was very thorough and explained all of the details of the lease agreement. Once all paperwork was completed Julian went over every detail of the car. Overall was a great experience with no pressure at all. Would highly recommend Brandfon Hyundai More
by Trish444
Employees Worked With
Julian JeanBaptiste
January 02, 2018
Looong oil change 3:00 appointment for oil change, 4:20 still not done! I hate coming here. Much better when it was Quality Hyundai! So mad now. 3:00 appointment for oil change, 4:20 still not done! I hate coming here. Much better when it was Quality Hyundai! So mad now. More
by Nickyk123
Employees Worked With
Jon Wozniak
December 23, 2017
New car for me John was spot on. He understood what I wanted. He didn’t try to upsell me like a “ car salesman.” He showed me higher end packages, but did not stron John was spot on. He understood what I wanted. He didn’t try to upsell me like a “ car salesman.” He showed me higher end packages, but did not strong arm me into to them. More
by jsperingo
Verified CustomerEmployees Worked With
December 20, 2017
Bought a newer used car after an (not my fault) accident Didn’t want to get a new car, but after being rear ended, and having our 2004 Hyundai Santa Fe “totaled” by the at fault drivers insurance company, I Didn’t want to get a new car, but after being rear ended, and having our 2004 Hyundai Santa Fe “totaled” by the at fault drivers insurance company, I had no choice. The good news is that upon looking at websites for a replacement, Brandfon had a really nice and clean and well maintained 2012 Santa Fe for sale at a very reasonable price. And even better, Chris, John, and Paul were amazingly patient and helpful as we had to wait through the labyrinth of insurance “red tape” to get the check in order to apply that towards the deposit. They held the vehicle on deposit, until it alll came together. JH More
by Jim H
December 08, 2017
Worst experience with service department I don't know about their sales department, but would not ever use this dealership for service!!! My daughter took her car in for a recall that should I don't know about their sales department, but would not ever use this dealership for service!!! My daughter took her car in for a recall that should have taken 1 hour. It took 2 trips and wasted 2 days. She had to call them over 7 times over 2 days to get any info about her car. The first day she told them she needed to be picked up when her car was ready, and when she finally got a call, she was told that the driver was gone for the day. The second trip, she told them that she had to have her car by noon. By the time she picked her car up, it was almost 3:00PM. The poor service had to be brought to their attention, before there was an"I'm sorry". When I asked the woman if she would be aggravated, if this was her, she replied YES. They give a new meaning to the name "service Department".......... And it's NOT in a good way. I'm not one to complain usually. I try to understand that stuff happens, but this was not the first undesirable dealing with this service department, but it sure was the worst. More
by cp
Employees Worked With
Didn't get her name, but originally asked for manager
December 08, 2017
Good car buying expierence Much better than previous car buying experience. They explained everything clearly and worked with me to meet my car needs I never felt rushed or pres Much better than previous car buying experience. They explained everything clearly and worked with me to meet my car needs I never felt rushed or pressured. I would recommend this dealership to anyone. More
by susanrn55
Employees Worked With
December 07, 2017
Love my new Hyundai Went in that afternoon and left with a brand new 2018 elantra. Was my first time buying a new car and everything went smooth and hassle free. Went in that afternoon and left with a brand new 2018 elantra. Was my first time buying a new car and everything went smooth and hassle free. More
by janettrudel71
Employees Worked With
Tyler
November 30, 2017
Julian Customer service was awesome. Will definitely be coming back to see him and sending family and friends to see him. My family loved him. Thank you Customer service was awesome. Will definitely be coming back to see him and sending family and friends to see him. My family loved him. Thank you More
by nashalyrodriguez97
Employees Worked With
Julian
November 29, 2017
Great experience! Julian was very helpful & professional! Great dealership😎 I will recommend to family & friends.Great service..low pressure.Friendly environme Julian was very helpful & professional! Great dealership😎 I will recommend to family & friends.Great service..low pressure.Friendly environment from sales,service,parts,finance & sales manager. More
by pmc4855
Employees Worked With
Julien
November 24, 2017
My Brandfon Hyundai Experience Christopher Tracey made my experience at a great one. He greeted us at the door, listened to exactly what I wanted and made it happen so I was able to Christopher Tracey made my experience at a great one. He greeted us at the door, listened to exactly what I wanted and made it happen so I was able to drive my car home the same day. He was very courteous and professional. He explained every detail to me so it left me without any questions. I would highly recommend Brandfon Hyundai and especially to go see Christopher Tracey to get the best service. More
by annspillane0
Employees Worked With
Christopher Tracey
