Brandon Honda

Eddie made the whole process of buying a new car so seamless and easy I will definitely recommend him to anyone who needs a new vehicle! I never felt pressured and his personable nature made me feel ve seamless and easy I will definitely recommend him to anyone who needs a new vehicle! I never felt pressured and his personable nature made me feel very comfortable! Thank you Eddie you are the best! More

My experience with Brandon Honda was extremely disappointing, and I found the conduct of the sales and finance departments to be highly unprofessional. Although I appreciate that upper management disappointing, and I found the conduct of the sales and finance departments to be highly unprofessional. Although I appreciate that upper management ultimately became involved and helped resolve several of my concerns, the overall process was stressful, confusing, and time consuming. On September 17, 2026, my wife and I entered into a transaction for a new 2026 Honda Pilot Elite. We traded in our vehicle, provided a $4,000 down payment, and left the dealership believing that the financing terms presented to us had been finalized. The financing was later not completed as originally presented. We were asked to provide an additional $5,200 down payment, and several attempts were made to restructure the transaction, including consideration of my mother as a potential cosigner. The process became increasingly stressful for our family. Multiple credit applications and lender submissions were made, and we ultimately decided to unwind the transaction and return the Honda Pilot. After I escalated my concerns, I was contacted by Brett Morgan, CEO of Morgan Automotive Group; regional director Matt Mickelson; and general manager Sam Raabe. During this process, I also received insulting and unprofessional emails from Clayton Mieir, which made an already difficult situation even more upsetting. I appreciate Mr. Morgan, Matt, Sam, and controller Taylor Spring for their professionalism and assistance in resolving the financial aspects of the situation. Our original vehicle was returned, our $4,000 down payment was refunded, and an additional $1,320.61 in expenses was reimbursed. The CEO also provided compensation in response to the insulting emails and the way the matter was handled. However, I was also told that the dealership would only pay their retail for the tint installed on the vehicle. From my perspective, this raised concerns that I had overpaid for the tint and had been charged more than the service was worth. I felt taken advantage of by the outside company involved in providing that service. Which was absolutely not true! During our discussions, management acknowledged that the process had not been handled appropriately and indicated that the matter would be addressed through additional employee training. Although I appreciate upper management's efforts to resolve the situation financially, the experience raised significant concerns about the dealership's financing, communication, customer service, and vendor practices. I found the way the situation was handled by the sales and finance departments to be extremely unprofessional, and the insulting emails from Clayton further damaged my trust in the dealership. I recommend that anyone purchasing a vehicle carefully review all financing documents, confirm whether financing is final or conditional, verify the actual cost and value of any add on products or services, and ensure that all terms are clearly explained before leaving the dealership. I appreciate the assistance provided by upper management. However, based on this experience, I do not plan to purchase another vehicle from Brandon Honda. I hope the dealership uses this experience to improve its processes, employee conduct, and oversight of outside vendors so that other customers do not encounter similar difficulties. More

Mia listened well, she was very patient, helpful, and made me feel like family. I would recommend her to anyone who is looking to buy a car. made me feel like family. I would recommend her to anyone who is looking to buy a car. More

Eddie was incredibly thorough and helpful while my mom and I looked at cars. I thought I would be buying a sedan but because I have a bad back Eddie recommended we try an SUV and then, walked us through a and I looked at cars. I thought I would be buying a sedan but because I have a bad back Eddie recommended we try an SUV and then, walked us through all of our options. I ended up picking a CRV and loved it after test driving! Eddie got me a great price on my vehicle and gave me rubber floor mats instead of the cloth ones. Very great car buying experience! More

Everyone we ran into was extremely friendly. Our salesman, Liam, was very patient despite our walking the lot on a hot, humid day to find that ideal car with the features we wanted. Our salesman, Liam, was very patient despite our walking the lot on a hot, humid day to find that ideal car with the features we wanted. More

The customer service was amazing from the moment I walked in until the moment I left. A special thanks to Mia Gamil and Liam Khaw for making the entire experience a pleasure. I’ll definitely be buying my nex in until the moment I left. A special thanks to Mia Gamil and Liam Khaw for making the entire experience a pleasure. I’ll definitely be buying my next vehicle here. Highly recommend! More

Eddie Guadalupe was excellent and professional. He was awesome and respectful and he listen to our needs. He was awesome and respectful and he listen to our needs. More

Fast friendly service, was helped by Austin to get a great deal on a new accord. great deal on a new accord. More

The salesman, Jonathan, and the finance manager were fun to talk to and receptive. I appreciate their customer service. to talk to and receptive. I appreciate their customer service. More

Absolutely amazing service from John. He made buying a car for our son a pleasant experience. He made buying a car for our son a pleasant experience. More