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6,124 Reviews of Brandon Honda - Service Center
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Verified Customer
March 26, 2025
Very pleasant experience with a knowledgable staff. We were in and out in what I thought was a very manageable time. Will come back when needed! We were in and out in what I thought was a very manageable time. Will come back when needed! More
by david.osborn
Employees Worked With
Tristan Fish
March 26, 2025
I had a cluster issue that was already denied once by the warranty company. I recorded the issue over the next year and Tom made sure the warranty company didn't deny my claim once more. warranty company. I recorded the issue over the next year and Tom made sure the warranty company didn't deny my claim once more. More
by kitty3104
Employees Worked With
March 26, 2025
Outstanding customer service from Rick Schoen, explain what will be done and how long it would take, Job was done in a timely manner. what will be done and how long it would take, Job was done in a timely manner. More
by eamazona
Employees Worked With
March 25, 2025
I was on time for a 9am appointment. I was there for a 30 minute recall item. I left at 11:15. I should not have to be there that long. I’ll consider that when I need maintenance done. I was there for a 30 minute recall item. I left at 11:15. I should not have to be there that long. I’ll consider that when I need maintenance done. More
by therealrbcity
Employees Worked With
March 25, 2025
I purchased my Honda Accord brand new in 2018. My Honda now has only 65,000 miles on it. The Check Engine light came on, so I towed my car to the Honda dealership in Brandon. The technician Jason My Honda now has only 65,000 miles on it. The Check Engine light came on, so I towed my car to the Honda dealership in Brandon. The technician Jason informed me that it would be $250 to do a diagnosis on my vehicle. Lugo, the service technician determined that my head gaskets were blown and sent me a video. Jason called me and informed me that unfortunately this was the worst case scenario and it would cost $6800 to have my head gaskets replaced. Jason said “ Most people trade in and purchase a new car when this happens”I informed Jason that I could not afford $6800 right now or want to buy a new Accord. Later that night, the sales department called me and texted me trying to sell me a new car. The next day I had my car towed to a family mechanic where they did a thorough diagnostic and determined there was nothing wrong with my head gaskets and all I needed was spark plugs. I called Honda and spoke to the manager Jennifer and told her what happened and she said she would refund my $250 diagnostic fee if I came in and had them look at the car again. I agreed as long as I could watch the process in person. Jennifer had the lead technician do another diagnostic on my car and it was determined that in fact, there wasn’t anything wrong with my head gaskets. So basically Honda tried to steal $6,800 from me. The only thing Jennifer offered me for loss of work, loss of sleep, anxiety, tow trucks was an apology. I am sure This Honda dealership does this all the time. Scares people and to Paying for services they do not need and or purchasing new vehicles. Please be aware! More
by 1Robert.Huerta
Employees Worked With
March 24, 2025
Awesome service. Made sure I was well taken care of. Kept me updated every step of the way. Made sure I was well taken care of. Kept me updated every step of the way. More
by onikha_watson
