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6,124 Reviews of Brandon Honda - Service Center
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March 16, 2025
I brought my vehicle for an oil change, tire rotation, and induction service. I had an appointment and at check-in was told that it would take approximately 3 hours. It was six hours later when my car was and induction service. I had an appointment and at check-in was told that it would take approximately 3 hours. It was six hours later when my car was finished. It had not been washed but I was happy to get on my way. Immediately after pulling out onto 60 the rear end began violently shaking. I immediately returned to the dealership, told them what was happening, and they took it back into the service bay. Approximately 20 minutes later they pulled it back around and when I asked what happened they explained that one of the wheels had not been correctly mounted, leading to the imbalance. I'm going to take my vehicle (and the other Honda in our house) to a different dealer moving forward and I am going to get my car inspected to see if any damage was done. Correctly putting wheels back on vehicles feels like a basic part of the job. More
by formula1matt
Verified CustomerEmployees Worked With
March 16, 2025
Went in for an oil change. The video I saw was well explained.by the service tech. The video I saw was well explained.by the service tech. More
by falito722
Employees Worked With
March 16, 2025
Horrible service. Gave me a run around. I dropped my car for service with a schedule appointment ( replacing cabin fan blower) which should have been completed in 2 hr Gave me a run around. I dropped my car for service with a schedule appointment ( replacing cabin fan blower) which should have been completed in 2 hrs. Even after 8 hrs they did not inform me of delay, held my car overnight leaving me stranded without my car and access to my apartment as my digital key for my apartment complex gate, was in my car and still did not complete the job. There Bottom line was not good enough to repair my car. Horrible Horrible Horrible. More
by rehanghanidds
Employees Worked With
Cook, Kevin
March 16, 2025
Horrible customer service. They started working on my car before I even ok ‘d them to work on it They started working on my car before I even ok ‘d them to work on it More
by SAMANTHALIBERIS
Employees Worked With
March 16, 2025
Robert kept us informed as to the timing. He did his best to get our car back as quickly as possible and advised when there was an issue with the mechanics lap top. Excellent communication sk He did his best to get our car back as quickly as possible and advised when there was an issue with the mechanics lap top. Excellent communication skills. More
by sberman1
Employees Worked With
Robert Polizzano
March 15, 2025
Got in at 8 appointment at 9. Waited 4 hours for oil change and transmission flush. Unacceptable! Waited 4 hours for oil change and transmission flush. Unacceptable! More
by jgavina05
Employees Worked With
March 15, 2025
I have to say, I always have a big fear of bigtime dealerships and their service departments wanting to rip you off. However, those fears went away when Tristin Fish introduced himself to me. Tristin dealerships and their service departments wanting to rip you off. However, those fears went away when Tristin Fish introduced himself to me. Tristin may be new to the dealer, but his actions and professionalism would say otherwise. Whenever I go in for service, he will be my advisor. Great service advisor but even greater human being! More
by Jason.ruppenthal
Employees Worked With
Tristan Fish
March 15, 2025
They did a great job and took care of my AC under the extended warranty with no headaches. extended warranty with no headaches. More
by wjbrown831989
March 14, 2025
Always an amazing experience with Travis! The team is always there to help me out The team is always there to help me out More
by C Quack
