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Brandon Tomes Subaru - Service Center

McKinney, TX

4.8
372 Reviews

372 Reviews of Brandon Tomes Subaru - Service Center

Sort by
September 15, 2023

Friendly, professional, efficient, honest, and always keep me fully informed. What else can I say? More

by DAN@WISDOMINLEADERSHIP.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2023 -

Brandon Tomes Subaru responded

DAN, thank you for sharing 5-stars! We're happy to hear our team is friendly, professional, efficient and honest! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

Helpful
September 14, 2023

Very professional and friendly staff! !! They are prompt and knowledgeable! Excellent attention to detail and keeps the customer’s need at the forefront of conversation!!! Everyone we met More

by phebeandsteven
Recommend Dealer
Yes
Employees Worked With
Quenton Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2023 -

Brandon Tomes Subaru responded

phebeandsteven, thank you for sharing 5-stars! We're glad to hear our team is professional and friendly! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

Helpful
September 13, 2023

Great helpful and professional people ! !! Got in and out of dealership. Thank you Brandon Tomes Subaru! More

by ANDREYKORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
LC Agramont
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Daniells, Roberto Coto, Denise Watson, Hannah Borstmayer
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Sep 13, 2023 -

Brandon Tomes Subaru responded

ANDREYKORN, thank you for sharing 5-stars! We're glad to hear our team is helpful and professional! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

Helpful
September 13, 2023

We have been long time customers of Brandon Tomes Subaru. They have dealt with our issues in a professional manner. More

by HASSLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
Report | Print
Sep 14, 2023 -

Brandon Tomes Subaru responded

Hasslen, we appreciate you taking the time to update your review. We understand that Edmond has taken care of your needs and we apologize for any inconvenience prior. Thank you for your business and your feedback. We look forward to earning the extra stars on future visits! Take care!

Helpful
September 13, 2023

As always it was a wonderful experience having my car serviced! Russell is amazing and so kind and patient! My loaner was a dream to drive and the service work was completed exactly as I wanted! More

by juliemunson29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
LC Agramont
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Daniells, Roberto Coto, Denise Watson, Hannah Borstmayer
Report | Print
Sep 13, 2023 -

Brandon Tomes Subaru responded

juliemunson29, thank you for sharing 5-stars! We're happy to hear Russell is amazing and provided a wonderful experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

Helpful
September 12, 2023

Mr. Daniells was professional and courteous and made sure I got the right support and service. More

by JGUZMAN529
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Daniells
Report | Print
Sep 12, 2023 -

Brandon Tomes Subaru responded

JGUZMAN529, thanks for sharing 4-stars and noting your experience working with Jonathan in service! We appreciate your endorsement and pleased to hear you got great support and service. Let us know when we may serve you additionally. Take care!

Helpful
September 08, 2023

Very nice and efficient Took me through the process and explained all work to be done More

by pmbetito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Watson
Report | Print
Sep 08, 2023 -

Brandon Tomes Subaru responded

pmbetito, thank you for sharing 5-star praise and noting an efficient process in service with Denise! We appreciate your business and look forward to serving you again next time. Take care!

Helpful
September 08, 2023

Excellent service; they were nice and courteous, informed me of what was done to the car and what needed attention. More

by PABLO.DE.LEGARRETA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
Report | Print
Sep 09, 2023 -

Brandon Tomes Subaru responded

PABLO.DE.LEGARRETA, thanks for the five-stars and noting you had a great experience with Sean in service! We appreciate your praise. See you next time. Thanks again!

Helpful
September 07, 2023

Can I give ZERO stars for this visit? Waited 4.5 hours with an appointment to get new tires put on. Other customers arrived without an appointment and were done and gone while we waited. More

by CWALZ0
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roberto Coto
Report | Print
Sep 08, 2023 -

Brandon Tomes Subaru responded

CWALZ0, we apologize that your service visit to have new tires put on took longer than anticipated. We're sorry for the inconvenience it may have caused. Our Service Director, Edmond Elder noted that he reached out by phone and email last night and again this morning to try and connect. Edmond would like to chat with you to formally apologize for the experience and see what we can do to make it right and better serve you on future visits. Edmond is anticipating your contact and can be reached directly at eelder@brandontomessubaru.com or 214-544-5156. Talk soon. Best wishes.

Helpful 1
September 07, 2023

We again used Roger Venegas to lease our third Subaru. He is an extraordinary salesman; kind, knowledgeable, and efficient! More

by MAMEYER824
Recommend Dealer
Yes
Employees Worked With
Roger Venegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2023 -

Brandon Tomes Subaru responded

MAMEYER824, thank you for sharing 5-star praise and noting a great experience taking home your third Subaru from Roger! We appreciate your business and look forward to serving you again next time. Take care!

Helpful
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