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Brandon Tomes Subaru - Service Center

McKinney, TX

4.8
372 Reviews

372 Reviews of Brandon Tomes Subaru - Service Center

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January 08, 2023

To long even with an appointment, phone service was horrible, poor clean of my car. More

by carotrejos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Tomes
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2023 -

Brandon Tomes Subaru responded

carotrejos, we apologize that your experience with us took longer than you anticipated and want you to know we passed your feedback along to our leadership for review, but our Service Director, Edmond Elder could not locate you in our system under your user name. As such, Edmond wanted his direct contact left behind so you may reach out at your convenience. You may reach Edmond directly at eelder@brandontomessubaru.com or 214-544-5156. Edmond is anticipating your contact. We look forward to better serving you on future visits by providing better communication and and improved complimentary wash after your service. We appreciate your feedback. See you next time. Best wishes!

Helpful
January 08, 2023

Fast service. SA spent time with me and gave advice on maintenance. Good experience all the way around. More

by W2MARCOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor
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Jan 09, 2023 -

Brandon Tomes Subaru responded

W2MARCOM, thank you for leaving 5-stars! We're happy to hear our team provided fast service and a good experience! We appreciate your praise and look forward to serving you additionally in the future. Take care!

Helpful
January 08, 2023

Great team. Russell is the best and so are the ladies and Tyler. Great communication and very friendly team. More

by DPMTX2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Lilly
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Jan 09, 2023 -

Brandon Tomes Subaru responded

DPMTX2005, thank you for leaving 5-stars! We're happy to hear Russell, Tyler and the rest of our team are friendly and communicative! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

Helpful
January 07, 2023

Could not have done better. When y'all had to get my tires from another dealer, I was provided a loner vehicle. More

by ron.davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Jan 08, 2023 -

Brandon Tomes Subaru responded

ron, thank you for leaving 5-stars! We're happy to hear our team did great! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

Helpful
January 07, 2023

Great service. Timely and prompt. Clean facility and highly comfortable waiting area. Would recommend to anyone More

by christopher.gersitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin McCabe
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Jan 08, 2023 -

Brandon Tomes Subaru responded

christopher, thank you for leaving 5-stars! We're glad to hear our team provided great service! We appreciate your praise and look forward to serving you additionally in the future. Take care!

Helpful
January 07, 2023

Very accommodating, knowledgeable, and professional. Went above and beyond to resolve a potentially difficult repair and provide excellent customer service in a short amount of time. More

by JENNINGSJERROLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Shiraishi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2023 -

Brandon Tomes Subaru responded

JENNINGSJERROLD, thank you for leaving 5-stars! We're glad to hear our team is accommodating, knowledgeable and professional! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

Helpful
January 07, 2023

Excellent service. I was given options as to what needed to be done My car was washed and given back to me as soon as it was finished. More

by CAROLRUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben in service
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Jan 08, 2023 -

Brandon Tomes Subaru responded

CAROLRUK, thank you for leaving 5-stars! We're happy to hear our team provided excellent service! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

Helpful
January 06, 2023

Did a great job at helping, and explaining what they were doing. Very nice and helpful. More

by bullguy74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Shiraishi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah Borstmayer - service
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Jan 06, 2023 -

Brandon Tomes Subaru responded

bullguy74, thank you for leaving 5-stars! We're pleased to hear our team is nice and helpful! We look forward to serving you additionally in the future. Take care!

Helpful
January 06, 2023

The service department is efficient and the staff very friendly. Everything was fully explained and the entire experience was very comfortable. More

by STUART125450
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Shiraishi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2023 -

Brandon Tomes Subaru responded

STUART125450, thank you for leaving 5-stars! We're glad to hear our team is efficient and friendly! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

Helpful
January 06, 2023

Great service and the best customer service in the world. Russell is the best to work with. More

by MEL.CARAWAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Lilly
Report | Print
Jan 07, 2023 -

Brandon Tomes Subaru responded

MEL, thank you for leaving 5-stars! We're glad to hear Russell is the best to work with! We appreciate your praise and look forward to serving you additionally in the future. Take care!

Helpful
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