Brandon Tomes Subaru - Service Center

NIGHTMARE OUTBACK PURCHASE‼️ I purchased a 2019 Subaru Outback In August 2019. From the day I drove it off the lot, I have had constant but intermittent problems with the opening and closing of the tailga Outback In August 2019. From the day I drove it off the lot, I have had constant but intermittent problems with the opening and closing of the tailgate along with other electrical issues. It’s been in the service departments of several DFW Subaru dealerships for a total of 2-3 months during the last 3 years. A tailgate part was replaced in 2020 so there was an issue they discovered. However, the repair only worked for a few months before the issue reoccurred. I have repeatedly returned to the service department to try to resolve the problem for good but all they do is say they couldn’t recreate or find a problem and then perform a hard reset on the battery. Last week I took my vehicle back to the service department to once again hopefully have them find the problem. Two days later they called and said they couldn’t find anything wrong with the car and it was ready to be picked up. I called Subaru Corporate and set up a case number and was told I would receive a call back within 48 hours. Five days later I finally received a call back from Corporate basically telling me they trusted their service department and they weren’t going to spend anymore time looking at my vehicle. They instructed me to immediately return the loaner car or they were going to report it as stolen.A few days after setting up the case number with Corporate, I had to leave town for a family emergency. I notified the service department and informed them of this and Chance said as long as I wasn’t leaving the state, that it was fine. Now Bryan from Corporate told me the car had to be returned immediately or it will be REPORTED STOLEN and I will be ARRESTED. This is the treatment Subaru gives it’s customer so carefully consider if you want to do business with a corporation that doesn’t stand behind its vehicles. More

Shady Pricing Practices I had my first service experience today, having recently moved from CT where my car was serviced by another Subaru dealership. At first, I was shown a I had my first service experience today, having recently moved from CT where my car was serviced by another Subaru dealership. At first, I was shown a pricing sheet with tiered options for a standard mileage service, which I have never seen at any other dealership. I was then told that my price would actually be about $50 more than the price noted on the sheet because "these prices haven't been updated." I should have walked out right then, but I was trusting the integrity of the Subaru brand. That was a huge mistake. I was also having an issue with a window, which I asked them to inspect. I didn't find out until checkout that I had been charged an additional $180 diagnostic fee for this. I was not told about this fee beforehand, nor was I told when the service technician came in to tell me what they had found. My car was there for three hours and I was charged $730 in labor, which averages to about $243 per hour. I've never seen such outrageous labor charges in my life, and I moved from one of the most expensive areas of the country! My final bill was almost $300 more than what I was originally quoted. I've never paid so much for any mileage service at any dealership. To say I was dissatisfied with my experience is an immense understatement. I attempted to contact their service manager directly, but got no answer. I also found that you can only leave positive reviews through their website. If you click on the link for positive reviews, you are redirected to Yelp and Dealer Rater. However, if you click on the link for unsatisfied reviews, there is an online form with no submission button. I did not get a good feeling about how they conduct business based on my experience today. More

UPDATE!! HORRIBLE & DISHONEST SERVICE EXPERIENCE UPDATE: Thank you so much for going above and beyond to make this right. It is greatly appreciated and says a lot about the Tomes name. Brandon Tom UPDATE: Thank you so much for going above and beyond to make this right. It is greatly appreciated and says a lot about the Tomes name. Brandon Tomes owned their error and gave us a brand new transmission free of charge (labor included)!! We love our Subaru's (own 2) and will be back when it is time to upgrade! Thanks again for taking care of our car! 2012 Subaru Outback-Limited: Great car buying experience but WORST service department ever. They gave us an estimate for a transmission issue for about $9k and then a ton of other maintenance recommendations such as bulb replacement, oil change, fluid exchanges, etc. The total estimate was for $15,439! What an insult. Then 10 minutes later I get a call from the sales department saying its time to trade in your car. We took the car to Ewing Subaru and got it repaired for $2000. Wow!! My 21 year old DAUGHTER was the one that took the car in! I am sure Russell Lilly saw sucker written on her forehead (little did he know)! That says a lot about Brandon and Bob Tomes! I definitely won't be giving them my business again! Brandon Tomes can thank Russell Lilly for that!!! We will be buying our 2019 Outback Touring from Ewing Subaru! More

Great service and experience. Have purchased 3 vehicles from Brandon Tomes Subaru and have to tell you my experience has always been amazing. From the service department as well as Have purchased 3 vehicles from Brandon Tomes Subaru and have to tell you my experience has always been amazing. From the service department as well as the salesman I work with. KPerdue More