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Brandon Tomes Subaru - Service Center

McKinney, TX

4.8
372 Reviews

372 Reviews of Brandon Tomes Subaru - Service Center

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August 02, 2023

Service department is great. Very customer orientated with a loaner and bringing me my vehicle when everything is done and paid for. Super helpful! I highly recommend there servi More

by Brittaniefarmer15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Coto
Aug 03, 2023 -

Brandon Tomes Subaru responded

Brittanie, thank you for sharing 5-stars! We're glad to hear Roberto Coto is super helpful and earned your recommendation! We appreciate your feedback and look forward to serving you additionally in the future. Take care!

August 01, 2023

Everyone in the service center is so friendly! Denise helped me out with my services today and she was very personable. I definitely recommend coming to Brandon Tomes Subaru for all service needs. More

by friarchants00
Recommend Dealer
Yes
Employees Worked With
Denise Watson
Aug 01, 2023 -

Brandon Tomes Subaru responded

friarchants00, thank you for sharing 5-stars! We're pleased to hear Denise and the rest of our team are helpful and friendly! We appreciate your feedback and look forward to serving you additionally in the future. Thanks again!

July 31, 2023

Every time I go there, I always receive a professional service. Staffs are very friendly and knowledgeable. More

by ryk_7swb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Watson
Aug 01, 2023 -

Brandon Tomes Subaru responded

ryk_7swb, thank you for sharing 5-stars! We're happy to hear our team is friendly, knowledgeable and professional! We appreciate your feedback and look forward to serving you additionally in the future. Thanks again!

July 30, 2023

Servicing my car here was quick and simple! Denise was the young lady who helped me out and she answered all of my questions. They even washed my car for me! More

by friarchants00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Watson
Jul 31, 2023 -

Brandon Tomes Subaru responded

friarchants00, thank you for sharing 5-stars! We're pleased to hear Denise is helpful! We appreciate your feedback and look forward to serving you additionally in the future. Thanks again!

July 28, 2023

Friendly, knowledgeable and thorough service team on hand at this location. I trust their opinion on what service is needed and to get the job done correctly! More

by SuRu48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin McCabe, Denise Watson
Jul 28, 2023 -

Brandon Tomes Subaru responded

SuRu48, thank you for sharing 5-stars and noting our friendly, knowledgeable service team! We're pleased to hear our team provided a great experience! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

July 28, 2023

Great service. Very prompt and efficient organization. I highly recommend Brandon Tomes Subaru for car sales and service. More

by dmorron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Watson
Jul 28, 2023 -

Brandon Tomes Subaru responded

dmorron, thank you for sharing 5-stars and noting our prompt and efficient organization! We're pleased to hear our team provided a great experience in service! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

July 18, 2023

Jonathan did a great job. Dealt with the warranty company and the services. Communication was excellent. Told him I was not impressed with Ewing. Loaner was a new outback with More

by RANDYKOTX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Daniells
Jul 18, 2023 -

Brandon Tomes Subaru responded

RANDYKOTX, thank you for sharing 5-stars and noting your expeirence working with Jonathan in service! We're pleased to hear our team provided excellent communication and an over all experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

July 17, 2023

I received A+ SERVICE! Jonathan patiently listened to my situation and immediately checked on parts. He contacted me, when they arrived, and arranged my appointment. My car More

by mmb4152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Daniells
Jul 17, 2023 -

Brandon Tomes Subaru responded

mmb4152, thank you for sharing 5-stars! We're pleased to hear Jonathan is patient, communicative and provided high quality service! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

July 15, 2023

In and out in an hour, oil change, tire rotation and a wash. Great service. More

by donwhitten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah was super friendly and courteous., Hannah Borstmayer
Jul 15, 2023 -

Brandon Tomes Subaru responded

donwhitten, thank you for sharing 5-stars! We're pleased to hear our team provided great service! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

July 15, 2023

Disappointed with communication at my last visit. I felt rushed. Also, my car was not washed. More

by laurieap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LC Agramont
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Brandon Tomes Subaru responded

laurieap, we apologize for your lacking experience on your last visit and we'd like to chat with you and work to make it right. We invite you to reach out to our Service Director, Edmond Elder at eelder@brandontomessubaru.com or 214-544-5156 so that you may discuss your frustrations and allow us to come up with a plan to better serve you on future visits. We look forward to hearing from you. Talk soon. Best wishes!

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