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Branhaven Jeep Chrysler Dodge Ram - Service Center
Branford, CT
104 Reviews
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104 Reviews of Branhaven Jeep Chrysler Dodge Ram - Service Center
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April 17, 2015
Above and beyond I put a review on when I first purchased my 2014 RAM 1500 Eco Diesel and as I mentioned I usually do not take the time or effort to write reviews. I h I put a review on when I first purchased my 2014 RAM 1500 Eco Diesel and as I mentioned I usually do not take the time or effort to write reviews. I had a problem with the Catalytic converter and I guess it is not the only one that they have changed with this Eco Diesel motor, The point being is they recognized the problem and were more than understanding that I needed a truck while mine was being repaired. I really wanted a truck with a hitch because I needed to pull a trailer to Florida and back for bike week. That being said I know it was an unreasonable request to ask anyone to allow me to put over 3000 miles on a truck they are allowing me to borrow. They did say if I was staying in state they would get me a truck with a hitch and I thought that was very nice and above and beyond the call of duty. . When this whole thing started Jonathan (my salesman) took me in the back to Sam ( who works in service) who listened to my problem and tried to offer a solution. Even the sales manager (Duncan) was involved and concerned about me. I have worked in sales for 0ver 24 years in a service oriented business and I have never seen any sales rep in the car industry try to help once you purchased a vehicle and drove it off the lot. They always bring you back to service and dump you in their lap. That did not happen her at BRANHAVEN. I will take it a step further. The owner saw me (who I have waived to while passing him in the past) and told me if I need anything please let him know he would do what he could for me. All of the above are the reasons why I recommend BRANHAVEN and would purchase another car here. I will tell you that who ever works in HR and does the hiring is part of the reason this place is successful. It is all about the culture of a company and they certainly understand customers needs. Thank you to all of the staff and anyone that I might have left out because they are part of the culture. Always remember anyone can sell you something but it all comes down to how they handle the problems when they occur that matters. More
by Mongi
Helpful November 07, 2014
Branhaven Chrysler Jeep Dodge Ram Service Department I have been a Jeep customer of Branhaven since 2008 and own three Jeeps, all purchased there. I always take my cars back to be serviced. When I bring I have been a Jeep customer of Branhaven since 2008 and own three Jeeps, all purchased there. I always take my cars back to be serviced. When I bring in my Jeep, my contact person is Sam Iacono. He listens to my concerns and works with the mechanics to help analyze the problem, then relays the information back to me with respect and consideration. I have nothing but praise for Sam and the rest service department. I am always greeted with a smile. When I leave, I have confidence that high quality work was done on my Jeep. I am a very satisfied customer. More
by Carolbonzi
Employees Worked With
Sam Iacono
July 01, 2014
oil cahnge I took my 2014 grand Cherokee for an oil change, I waited from 12:20pm to 3:30 pm then they told me the car not going to be done unless if I left my c I took my 2014 grand Cherokee for an oil change, I waited from 12:20pm to 3:30 pm then they told me the car not going to be done unless if I left my car for the next day, I lost about 3.5 of my time just waiting for my car to be done, and all what I got from this dealership is sorry for wasting your time More
by belalbasatna
Employees Worked With
i dont know
October 26, 2013
First oil change on my new Jeep Compass - Joe was very professional and friendly. Emilio gave me a ride to my work and back to pick up my Jeep when it was ready. Emilio was very professional and friendl professional and friendly. Emilio gave me a ride to my work and back to pick up my Jeep when it was ready. Emilio was very professional and friendly as well. It was very convenient to have a ride provided. thank you More
by leemazz
Employees Worked With
Emilio Cifarelli
June 01, 2013
I am writing this on behalf of the quality of work and professionalism of Joe Platt. Joe is truly an OUTSTANDING service provider! I have dealt with Joe on more than 4 different occasions and he has alw professionalism of Joe Platt. Joe is truly an OUTSTANDING service provider! I have dealt with Joe on more than 4 different occasions and he has always gone above and beyond my expectations. He always keeps me informed of the status of my vehicle and explains all the services with great knowledge and expertise. It is my pleasure to write this for Joe and I hope he receives the proper recognition he deserves!!! Dr Jim Pucci More
by Jepucci
Employees Worked With
Joe Platt
April 15, 2013
Mr. Platt was very friendly and courteous,he had supper knowledge of his job and speaks well of his assoiates and the service department. My auto was repaired in a timely manner and the payment was what I knowledge of his job and speaks well of his assoiates and the service department. My auto was repaired in a timely manner and the payment was what I expected to pay. I would highly recommend any body to visit this facility. More
by vern06512
February 05, 2013
from check in to check out overall experience was A+ joe platt explained causes and how to corrct problem.this is the reason I only have my vehicle serviced at a dealership factory trained mechanics factory platt explained causes and how to corrct problem.this is the reason I only have my vehicle serviced at a dealership factory trained mechanics factory parts trained service writers WHY go anywhere else! More
by jpkarpel
January 31, 2013
Joe Platt, Chaz, and the rest of the service team have been really remarkable. I bought this used car through CarMax and that was a mistake. The vehicle has had alot of issues and if I had to guess, it ha been really remarkable. I bought this used car through CarMax and that was a mistake. The vehicle has had alot of issues and if I had to guess, it has been taken back for warranty service on 15 different occasions. The issues run the gamut--but suffice it to say I'm extremely happy we purchased the aftermarket warranty/service package. Joe is one xxxx of a nice guy. He is very clear and concise in his communications. He lets a person process the information because he is so succinct and then asks if there are any questions--and then he refers back to what he originally stated. He is one of these "problem solver" types of people where he wraps his head around an issue and takes personal responsibility for the car and it's passengers--in this case--my wife, and two children. I am currently in a 2011 leased jeep patriot from another dealer in Connecticut, (not the Chrysler under extended warranty) and I intend to return to Branhaven to buy my new car--very soon. All because of the integrity and humanity I was shown by Joe Platt and Branhaven. Thanks guys. More
by heather.messore
January 27, 2013
The Jeep Wrangler wouldn't start during this cold spell. Got it to Branhaven who checked it out and replaced it. Everyone I dealt with there was helpful, courteous, and efficient. Joe Platt was just great. Got it to Branhaven who checked it out and replaced it. Everyone I dealt with there was helpful, courteous, and efficient. Joe Platt was just great. More
by LSCMinCT
January 26, 2013
I just purchased our pacifica 2007 and it needed to be checked out since the engine lite went on...called first an talked with Joe Platt...what a pleasure he was so informing and attentive to my questions checked out since the engine lite went on...called first an talked with Joe Platt...what a pleasure he was so informing and attentive to my questions..we had the car in the next day and the service was top notch...i will continue to use Joe Platt for all my needs...I did stop at the the madison chrysler first...they were the worst to talk too and deal with..so glad I called branhaven and found Joe and all the associates there...I will tell everyone about this dealership. More
by carla1950
