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Branhaven Jeep Chrysler Dodge Ram - Service Center
Branford, CT
104 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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104 Reviews of Branhaven Jeep Chrysler Dodge Ram - Service Center
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June 20, 2019
Great experience I brought my car for a check up, I was late I got caught up in traffic, but still they took care of my car. They were very helpful and nice!! I brought my car for a check up, I was late I got caught up in traffic, but still they took care of my car. They were very helpful and nice!! More
by Gary C
Employees Worked With
Brandon, Al Omoding
Helpful November 03, 2017
poor customer service Sales rep Bill Larson was excellent to work with,When I went to pick up my new jeep I was disappointed that the vehicle was not cleaned like a 50,000 Sales rep Bill Larson was excellent to work with,When I went to pick up my new jeep I was disappointed that the vehicle was not cleaned like a 50,000.00 dollar vehicle should have been.The tire pressure on all tires were overflated by 5=7 pounds. I was very unhappy with the finiance man Jonathan Minichino.I had a question for him when I got home from the dealership.I called him three times and always left a message.He never returned my call.I have purchased 3 jeeps from Branhaven and I feel they will be my last More
by matty
July 22, 2017
Gemmina M I recently leased a 2017 Durango from Branhaven, and found a dent and cracked paint on the hood shortly after. Howard had the damage fixed for me even I recently leased a 2017 Durango from Branhaven, and found a dent and cracked paint on the hood shortly after. Howard had the damage fixed for me even though he didn't have to. I appreciated that gesture so much.. These guys are so amazing, and they are the epitome of good service in a world where that is very hard to find anymore. Thank you! More
by Gemmina528
January 26, 2017
Fixed right the 1st time! I just picked up my 2016 Grand Cherokee High Altitude from the service department today and I am very happy. After taking delivery of my GC in October I just picked up my 2016 Grand Cherokee High Altitude from the service department today and I am very happy. After taking delivery of my GC in October it developed a really bad creaking sound (after only 800 miles) every time the body would flex. This was a constant annoyance and made me very unhappy with my vehicle and question my purchase of the brand. I was hesitant to have the work done due to the interior needing to be pulled apart, but today I left Branhaven loving my Jeep again. Thank you to Sam Iacono and the technician that worked on my Jeep. I will continue to service with Branhaven. More
by jetgli15
Employees Worked With
Sam Iacono
December 12, 2016
Bad management/ownership I first bought a Jeep Wrangler, brand new 2012, from Ryan Larson, which was a great car. Never a problem. I traded that in after a year due to gas an I first bought a Jeep Wrangler, brand new 2012, from Ryan Larson, which was a great car. Never a problem. I traded that in after a year due to gas and my 2 hour commute for a brand new 2013 Dodge Dart from Ryan Hall. The day I test drove the car it was actually dead in the lot. Should've taken that sign and yielded before purchasing this junk. After a few months in the vehicle problems began. Within 2000 miles the engine would run completely out of oil, no sensors would alarm, and next thing I know I'm stuck on the side of the road. This problem has persisted over the last three years along with a transmission that clearly grinds, rattling noises from the engine compartment, not being able to get the car into gear, any many other things. I was encouraged to bring the vehicle in to be monitored by supposedly marking the dip stick and returning within 500-1000 miles to check it out. Twice, and two different dodge dealerships later, including branhaven, I was told they either forgot or no odd consumption was apparent. Over a dozen service records later and all say "meets Chrysler specifications". I continue to break down for the same reason though three years later. Advice, " keep oil in your car and monitor it yourself" (branhaven service department). That's exactly why I bought a brand new car; so I can monitor the oil consumption every 500 miles. The service department has been nice, but at what point do the sales staff and owners step in to say this is clearly not the product or reputation we want our customers to remember? It got to the point that the service manager from another dodge dealership gave me the number directly to corporate dodge because he was out of advice for me. I have called and left voicemails for the sales managers and Robert Lavallee. I have never heard back from anyone. If only the management was as responsive as the sales staff. Eager to sell you a car, but after that, best of luck. I clearly have a lemon and with the millions this dealership makes I would've imagined they would get me out of this car and back into something hassle free. I was wrong. I will never buy another car from this dealership again. I truly recommend that you do the same. If you end up with a bad car you're truly out of luck and tons of time will be spent banging your head against the wall. More
by zboston83
December 01, 2016
Review Bryce was so helping when it came to picking out my truck . She took time and effort to help me figure out what type of truck I wanted and she also wa Bryce was so helping when it came to picking out my truck . She took time and effort to help me figure out what type of truck I wanted and she also was so kind to my kids . Thank you so much Bryce More
by Rogelio Teniza
Employees Worked With
Bryce Finlayson
November 21, 2016
Bryce was amazing! She helped me out with all my needs and was awesome to work with. Kept in touch and made the process that much easier! was amazing! She helped me out with all my needs and was awesome to work with. Kept in touch and made the process that much easier! More
by gt3
Employees Worked With
Bryce Finlayson
February 09, 2016
Fair Service I absolutely love my certified used vehicle from BranHaven but when orginally purchased last year there was a major issue with the vehicle that was mi I absolutely love my certified used vehicle from BranHaven but when orginally purchased last year there was a major issue with the vehicle that was missed in the certified inspection and than sold to me. Granted i kept hearing the issue and took it right back and it was found and replaced free of charge because it should of been found and fixed before selling it dealer used certified. I take the vehicle in for routine maintance and the warnings/notifications are not always cleared after work is done and I have to call and drive back in for them to be reset them. The wait time for vehicle service is good but is it faster due to work being forgotten or un-checked I really don't know or can say for fact. I was very disappointed about not being told about or asked if I was interested in the Chrysler life time warranty package and now I'm very close to going over the milage to be able to obtain that Lifetime warranty package which is not a service department issue but finance department seemed more intuned to sell their 100 thousand mile package instead of Chrysler USA's LTW package. More
by overkill123
Employees Worked With
Service Department
October 28, 2015
Just so frustrating We bought our car from Branhaven and purchased a service plan that included oil changes so that's why we have continued to go back again and again. E We bought our car from Branhaven and purchased a service plan that included oil changes so that's why we have continued to go back again and again. Every time we schedule our service appointment on the day we drop off they never seem to know why we are there nor that we are expected. This last time we asked that along with our oil change to please check and the brakes which Branhaven had suggested needed to be done. Not only did they not call us back to let us know the car was ready, when we showed up they had not even looked at the brakes. We have one oil change left but we won't be back. More
by lzbthf
Employees Worked With
June 09, 2015
jeep issues Let me just say the sales people are wonderful. Bill is always a delight to talk to and always has time for us. Your service department on the other h Let me just say the sales people are wonderful. Bill is always a delight to talk to and always has time for us. Your service department on the other hand could use a bit of work. I've never had issues up until the past few weeks with my Jeep. We've bought a total of 7 vehicles from here and would continue to buy them, maybe just not use the service department. Half of them have no idea what they are doing. Joe is always sweet and nice and I appreciate him for that. The other people just want to get you in and out. If I say my car has an issue and multiple people (including someone in your service department) agree then I would like it fixed, not told that it's a normal thing. It's obviously not normal to have a Jeep STALL. More
by maverick1956
Employees Worked With
