Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
5,156 Reviews of Orem Toyota - Service Center
Sort by
September 18, 2025
Please write about fifteen words about this dealer ship please write words about this deal please write words about this deal More
by 10098
Verified Customer
September 18, 2025
The Service center was great. Quick and no charge. Enrique was helpful. The process was easy. Quick and no charge. Enrique was helpful. The process was easy. More
by emailrickanderton
Employees Worked With
September 18, 2025
Joel was awesome; pleasant, helpful, and a great communicator. I've been going to this Toyota for a few years and I don't know if they made recent changes or something, but service has VASTLY improv communicator. I've been going to this Toyota for a few years and I don't know if they made recent changes or something, but service has VASTLY improved. Thanks Joel! More
by AJ
Employees Worked With
September 17, 2025
Fast service. The staff are great. Lani is the best customer service rep. I enjoy her service. The staff are great. Lani is the best customer service rep. I enjoy her service. More
by shauneedavis
Employees Worked With
September 15, 2025
The dealer gave me a hand-full of free oil changes when I purchased the vehicle. Every time it takes them over an hour to do a simple oil change. The last time I went, they disassembled the undercarriage ski purchased the vehicle. Every time it takes them over an hour to do a simple oil change. The last time I went, they disassembled the undercarriage skid plate I have on my truck, and left it disassembled. I didn't realize it until I got home and just ended up fixing it myself. Cost me $12 in bolts that were missing, but I won't be going back for the rest of my 'free' oil changes. Kaua is the only bright spot at the service department. More
by AATBALL
Employees Worked With
September 14, 2025
In August 2025 I took my Tacoma in for service (a routine oil change). In July 2025 I purchased the Tacoma from Orem Toyota. In addition I purchased the extended warranty. At the conclusion of the visit, Enr oil change). In July 2025 I purchased the Tacoma from Orem Toyota. In addition I purchased the extended warranty. At the conclusion of the visit, Enrique Soto informed me that the upper control arms of the ball joints on the two front tires would need to be replaced and it would be $2000. I immediately found Todd Robinson who then asked Enrique if the used car multi point inspection and warranty would cover it. Enrique then said he would have to ask the tech if the warranty would cover the cost of the upper control arms. By then it was 6pm at night and Enrique said I would need to leave my truck there. The next day I learned that the control arms did not need to be replaced. You can imagine my frustration that I had to leave my truck there as well as the mental anguish that I would need new truck parts after just purchasing the truck a month ago. Todd Robinson explained that Toyota does a thorough inspection. I thought and still think that this is terrible customer service. More
by clarkizudds
Employees Worked With
September 13, 2025
They wanted to charge me for a filter that is free under the Toyota care program. The toyota dealer at bountiful does it free of charge. the Toyota care program. The toyota dealer at bountiful does it free of charge. More
by lic.maryr
September 13, 2025
The check out process for basic vehicle service requires you to work with the tech that checked you in. More often than not you have to stand around like a dummy waiting for the tech in order to get your ca you to work with the tech that checked you in. More often than not you have to stand around like a dummy waiting for the tech in order to get your car back. Orem Toyota should allow all their service workers/techs to help anyone right when you walk in. I’m a big Toyota fan and having been bringing at least three vehicles there for years. More
by Claypidge
Employees Worked With
September 12, 2025
Just came in for an oil change. Things went smooth and work was done quickly. Things went smooth and work was done quickly. More
by kocustom
Employees Worked With
September 09, 2025
I really appreciated their honesty when they thought our vehicle had a transmission leak but found out it was probably not a leak, they didn’t charge us for the test even though we authorized it. I also app vehicle had a transmission leak but found out it was probably not a leak, they didn’t charge us for the test even though we authorized it. I also appreciated that they told us to come back in 1000 miles to have them check it again to make sure it’s not a leak. Many dealers are not honest, but I was pleasantly surprised by these guys and will definitely continue to do business with them. Way to go! Thank you so much! More
by brit5495
Employees Worked With
