Brickell Buick & GMC

Completely lost my trust. Avoid this dealership. Brickell Buick & GMC gave me the worst service experience I’ve ever had. Brickell Buick & GMC misdiagnosed my 2025 GMC A Avoid this dealership. Brickell Buick & GMC gave me the worst service experience I’ve ever had. Brickell Buick & GMC misdiagnosed my 2025 GMC Acadia, kept it for 16 days with no ETA, told me it was fixed when it wasn’t, and documented that I “refused service” while still giving me a loaner and holding my vehicle. They verbally said it was a telematics module issue, but my paperwork shows no telematics diagnosis and no proof a part was ever ordered. Emails, calls, and even certified mail went ignored. The service advisor couldn’t communicate with me in English. The loaner was so small it made my knee swell, and they did not care when I told them. They even sent the service survey to my husband instead of me. Another GM dealer, Coral Springs Auto Mall, later correctly diagnosed the actual problem and treated me with professionalism — showing just how badly Brickell handled everything. I will never trust Brickell Buick & GMC dealership ever again. They cannot be trusted. They were Unprofessional and careless. Sincerely, Nethea More

I approached Brickell Buick GMC / AutoSpecs to explore trading my Ferrari 488 for a Lamborghini Urus, and the experience was extremely disappointing. I asked the salesperson Ivan which bank was best fo trading my Ferrari 488 for a Lamborghini Urus, and the experience was extremely disappointing. I asked the salesperson Ivan which bank was best for a business auto loan, and he told me he confirmed with the finance manager that GM Financial was the best option. I clearly instructed him to only run my credit with GM Financial, and he agreed. Later, I discovered that my credit was run with multiple banks without my authorization, including TD Auto Finance. To make the situation worse, I found out afterward that GM Financial does not even finance Lamborghini, meaning the information I was given by Ivan was completely incorrect from the start. I trusted his guidance, and instead I ended up with unauthorized inquiries and misleading information. When I confronted the finance manager, Frank Arias, he acknowledged the mistake and promised to sign a letter confirming the unauthorized credit pull so it could be removed from my credit report. I even drafted the letter myself to make it effortless for him. Despite giving him time and multiple attempts to follow up, Frank never signed the letter and stopped responding. The dealership not only ran my credit without permission, but after admitting the error, they failed to take responsibility or correct it. This felt like classic dealership tactics — misleading information, unauthorized credit pulls, and zero accountability after being called out. Given the nature of the vehicles involved and the brand they represent, I expected professionalism and honesty. Instead, I was misled and ignored. If you plan on doing business here, get everything in writing, verify any financing information they give you, and protect your credit. More

Let's see. ...I sold them a vehicle and they did all the usual dealership stuff - asking me to agree to a price and then subsequently lowering the price they off ...I sold them a vehicle and they did all the usual dealership stuff - asking me to agree to a price and then subsequently lowering the price they offered...not once but twice. And that all would have been OK, I guess. But it took them WEEKS and several phone calls for them to actually send me the check. Would not work with this dealership again. More

I am filing this complaint against Brickell Buick & GMC, Miami, FL, for multiple violations of Florida law and unfair dealer practices. On September 9, 2025, I agreed to purchase a vehicle from this deal Miami, FL, for multiple violations of Florida law and unfair dealer practices. On September 9, 2025, I agreed to purchase a vehicle from this dealership, which was advertised on their website for $43,500. When I attempted to pay in cash, the dealership attempted to charge me $50,000, claiming the $43,500 price applied only if I financed through them. Only after I cited Florida law on unfair pricing did they revise the bill of sale to the advertised price. Despite paying in full, the dealership delayed putting the title in my name. In fact, the vehicle was only delivered on September 25, 2025, because Tropical Shipping forced the dealership to place the title in my name prior to accepting delivery. The dealership has since refused to release the title to me, improperly conditioning release on me providing a shipping receipt—an unlawful and irrelevant demand. This conduct violates Florida Statutes §§319.23–319.24 (requiring prompt title delivery). Their behavior also shows a pattern of deception and delay, designed to pressure me into financing and to obstruct the lawful transfer of ownership. More

The sales person was amazing, he understood my situation and did his best to accommodate. Unfortunately the first day I was not able to initially get what I was hoping for. Towards the next day we came to a and did his best to accommodate. Unfortunately the first day I was not able to initially get what I was hoping for. Towards the next day we came to an agreement with a vehicle. Not something I would've thought of, but I understood my options were limited. I appreciate the call from the manager, she definitely helped as well and made sure to extend her services. The customer service was amazing and will definitely recommend. More

José excelente persona y es de gran ayuda cada vez que le compro un carro compro un carro More

Muy buena atencion de todos los vendedores y el tramite fue muy rapido muchas gracias por todo y q sigan asi de professionales fue muy rapido muchas gracias por todo y q sigan asi de professionales More

Was a nice experience with all the personal that take care of the sale and the experience with financial assistance was excellent.Thanks for be so efficient. care of the sale and the experience with financial assistance was excellent.Thanks for be so efficient. More

From the moment I arrived everyone was Very friendly. And very little wait time. It's very easy to schedule an appointment And very little wait time. It's very easy to schedule an appointment More

We have physically gone to the Brickell buick GMC regarding a recall notice. Service staff told us that they would contact us regarding the availability of the part. Service staff never contacted us. regarding a recall notice. Service staff told us that they would contact us regarding the availability of the part. Service staff never contacted us. We have now called two additional times to request information about the recalled part. Each time service staff has indicated they will return our call with that information. Neither time did they return our call. More