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Brickell Buick & GMC

Miami, FL

4.5
2,082 Reviews
Welcome to Brickell Buick GMC, your trusted dealership for new Buicks, GMCs, and a diverse selection of used and certified pre-owned vehicles. Nestled just outside downtown Miami, we pride ourselves on delivering exceptional customer service and a seamless car-buying experience. Our modern facility offers a wide range of vehicles and a comprehensive service department to meet all your automotive needs. With a DealerRater rating of 4.7, our commitment to customer satisfaction is evident in the feedback from our valued clients. Visit us at Brickell Buick GMC to see why our customers consistently choose us for their automotive needs!
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665 SW 8th St

Miami, FL

33130

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Showing 2,082 reviews

August 17, 2021

Super organized. They answer the phone. Only place to go for GMC service. They stick to their schedule and complete work in a timely manner. More

by TOMMYAKJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz, Onix Hernandez
Aug 18, 2021 -

Brickell Buick & GMC responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 17, 2021

Great service but prices were double what I could of done somewhere else. Front brakes Buick $450 Tire Kingdom $235. To replace a hose for the air conditioner, it cost me over $1,000. The hose costs only $60 More

by JOHNBIRVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose
Aug 18, 2021 -

Brickell Buick & GMC responded

Dear Mr. Birvin, Thank you for posting your concern and brining this to my attention. I requested that our Service Manager (Onix) pull your repair order and we reviewed to find that there was done to the car than what is mentioned in this post. I asked Onix to reach out to you to go over the repairs we completed for you, and, to assist you on any repairs needed that you have not yet performed. Please know that your satisfaction is very important to us and I am available to you as well should you require any additional assistance. Warm regards, Mario R. Diaz, GM mario.diaz@brickellmotors.com

Aug 19, 2021 -

JOHNBIRVIN responded

Dear Mr. Diaz, I spoke with Onix and listened to him for about 10 minutes talk about how service is this and that. I told him that the service was excellent but the cost of the service was in line with BMW which I also own. It is my perception, that Buick is not BMW and felt that it was very expensive. Like I said before, great service but was it worth it? In my opinion, no. Regards, Mr. Irvin

August 15, 2021

Great service, fast and organized. The cafecito was really good as well. Yesenia is really profesional and helofull. Will continue to take my car for service. More

by juancgonzalez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yesenia
Aug 17, 2021 -

Brickell Buick & GMC responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 11, 2021

Very good service, they will always what is best for you and not just trying to sell you a car. It feels like a family. More

by daniel.carvajal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Villasmil, Mario R. Diaz, Joshua Gonzalez, Diego Ferreira
Aug 17, 2021 -

Brickell Buick & GMC responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

August 11, 2021

Good selection of cars! Very knowledgeable staff and always able to help the best way possible in picking out a car or in finance. Will come back for my next car! More

by evazquez5151
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Coquiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Betances
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario R. Diaz
Aug 17, 2021 -

Brickell Buick & GMC responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

August 10, 2021

My service representative was a delight to work with. She explained everything and offered to take me to work and pick me up when it was done. She called when the work was done. More

by me13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Onix Hernandez
Aug 10, 2021 -

me13 responded

Thank you Brickell GMC

Aug 16, 2021 -

Brickell Buick & GMC responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

August 06, 2021

They followed through on their promise to deliver and they did. There was an issue with the transmission. Although it took awhile because of post-COVID delays in parts, they got the job done More

by jarambeau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie , Jonathan Diaz, Onix Hernandez
Aug 18, 2021 -

Brickell Buick & GMC responded

Hi there, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 06, 2021

This is our 2nd Vehicle from Brickell. The 1st GMC we purchased from brickell was the best Experience which is why we decided to purchase again from brickell this year but what a mistake that was. I unde More

by JZ
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jaiki Babani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Brickell Buick & GMC responded

Dear JZ, I hope all is well... I am disappointed to read about your experience, would you kindly reach out to me so I may address this issue accordingly? We always strive to provide 5 Star Service and your feedback would be most helpful for us going forward. It seems your situation has been resolver, however, if there is anything I can do for you, please contact me directly to assist. Warm regards, Mario R. Diaz, GM mario.diaz@brickellmotors.com 305-777-2801 direct line

August 06, 2021

The employees are courteous, friendly, and knowledgeable. The customer waiting lounge is clean. The employees wore a mask for their personal safety and the safety of everyone around them. More

by EvelynIbanez02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Diaz, Mario R. Diaz, Ruy Gutierrez, Onix Hernandez
Aug 18, 2021 -

Brickell Buick & GMC responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care.

August 04, 2021

Very courteous and professional service arrived and got immediate attention listen and inquired of any problems provided courtesy service in a timely manner we were able to do some shopping while maintenan More

by HAMRAJD636
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz, Onix Hernandez
Aug 18, 2021 -

Brickell Buick & GMC responded

Dear Valued Customer It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. You may soon receive a survey concerning your service experience. This is my Team’s Report Card. Survey asks if you were Completely Satisfied. Anything less than Excellent in this box will be a failing grade for my Service Team. If for any reason you do not feel you can give my Team a Completely Satisfied grade, do not hesitate to contact me personally. Please come see us for any future needs. Thank you so much again for your feedback! We hope you have a great day! Onix O Hernandez Service Director Brickell BUICK/GMC Division of BRICKELL MOTORS 665 SW 8th Street, Miami FL 33130 Office: 305.777.2822 Email:Onix.hernandez@brickellmotors.com www.BrickellBuickGMC.com www.BrickellMotors.com

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