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Brickell Buick & GMC

Miami, FL

4.5
2,082 Reviews
Welcome to Brickell Buick GMC, your trusted dealership for new Buicks, GMCs, and a diverse selection of used and certified pre-owned vehicles. Nestled just outside downtown Miami, we pride ourselves on delivering exceptional customer service and a seamless car-buying experience. Our modern facility offers a wide range of vehicles and a comprehensive service department to meet all your automotive needs. With a DealerRater rating of 4.7, our commitment to customer satisfaction is evident in the feedback from our valued clients. Visit us at Brickell Buick GMC to see why our customers consistently choose us for their automotive needs!
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665 SW 8th St

Miami, FL

33130

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Showing 2,082 reviews

July 19, 2021

Scheduled appointment online and was very easy to schedule. Got a ride back to work while they worked on vehicle and a ride back to pick it up. Jonathan did a great job keeping me informed More

by CPA24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz, Onix Hernandez
Jul 20, 2021 -

Brickell Buick & GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Brickell Buick & GMC and we hope to see you again soon! We hope to be of service to you again in the future. Best wishes.

July 19, 2021

Jonathan Diaz is the service manager with GMC Brickell and the sole reason why we have been taking all of our vehicles to this location for many years. He is very knowledgeable, informative, professional More

by ben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
Jul 20, 2021 -

Brickell Buick & GMC responded

Hi, we're happy you found Jonathan to be so supportive during your experience here at Brickell Buick & GMC. We sincerely value your business and look forward to your next visit!

July 17, 2021

Best experience ever, Brickell Buick and GMC is the best dealer in the world!! Dayron my salesman was amazing and the managers to!! Great experience More

by CRUZPALOMOD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dayron Cruz
Jul 18, 2021 -

Brickell Buick & GMC responded

Our staff is committed to providing each of our clients with the best automotive experience! We hope to be of service to you again in the future. Best wishes, Brickell Buick & GMC

July 16, 2021

Our sell person Richard was very nice but something went wrong with the sunroof had to take the car there but the manager was supposed to give us a loaner but when we got there it was a different story they More

by mini041765
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard
Jul 17, 2021 -

Brickell Buick & GMC responded

Dear Mini041765, We apologize for the inconvenience, however, we are not able to provide a loaner to someone other than the owner of the car. In addition, the person that came to pick up the loaner did not have proof of current full coverage automobile insurance, making it even more difficult to assist in any way with a loaner. If you are the owner of the car purchased from us, please reach out to me directly for prompt assistance as needed! Respectfully, Mario R. Diaz, GM 305-777-2081

July 15, 2021

Prompt and efficient service. No waiting. Listened to my needs and followed up. Helped me with understanding the work being done. Such a pleasant experience. More

by mailmard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
Jul 17, 2021 -

Brickell Buick & GMC responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 15, 2021

Great service I was assisted by Jonathan and Jose, got my work done quick and easy and got a call as soon as my car was ready More

by mmart804
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose, Jonathan Diaz
Jul 17, 2021 -

Brickell Buick & GMC responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 14, 2021

This review is about Jonathan Diaz the server advisor at Brickell Buick. I know him for about close to 7 years and he is always the same person very helpful and helping people a very trustworthy person. I More

by jgajate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Arriete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Diaz
Jul 17, 2021 -

Brickell Buick & GMC responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 14, 2021

Great experience extremely professional. The car was completed I a timely manner with updates on a regular basis. Very helpful staff that was attentive and courteous More

by Ahernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz, Onix Hernandez
Jul 15, 2021 -

Brickell Buick & GMC responded

Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 13, 2021

I have been servicing my cars here for years. Always very professional, quick and easy. Absolutely love the ability to Uber back and forth. Thanks Jonathon. More

by RICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz, Onix Hernandez
Jul 15, 2021 -

Brickell Buick & GMC responded

Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 13, 2021

Worst service ever , pay 200 dollars for a funny diagnostic top of that they stole my car decals and still to this day my car can turn on Oxyx told me he was going to get a refund a month ago las 3 More

by oscarito3030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Diaz, Onix Hernandez
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