Brickell Buick & GMC

Wasted Time Due to Misinformation by Dealership Received a letter stating a recall component needed to fix my passenger seat airbag had arrived. I called and confirmed with service department that Received a letter stating a recall component needed to fix my passenger seat airbag had arrived. I called and confirmed with service department that the part had in fact arrived, made appointment and took the time from work to take my car. The service representative was unsure as too part having arrived, I question why they had had me bring my car, he made a call and told me they did have 2 parts, to leave my car for part to be installed. When I picked up my car that afternoon, I requested some documentation stating the part had been replaced, and was told there was nothing to give me. I was suspicious about events that had transpired, so I contacted my insurance company and asked as to my rights to have some type of documentation about the exchange of my recalled part, and they told me to call and request evidence of change of part for them, I did. Representative told me part had not been changed, because they did not have these in the shop, that it was a confusion, and when he realized I was not happy, he offered a change of oil on them, to make up for inconvenience. More

Deceptive Bait n switch approach to get me to come to dealership .10.000 price difference from initial talks . Was a big waste Of my time and life . Don't trust Bait n switch approach to get me to come to dealership .10.000 price difference from initial talks . Was a big waste Of my time and life . Don't trust car dealers they all lie some more then others but you never get what you would expect trust me . More

SERVICIO DE 5 ESTRELLAS Hoy compré un GMC Acadia gracias A todo el personal en Brickell motor En especial a Jose “El Músico” que fue el vendedor, muy amable y te ayuda en Hoy compré un GMC Acadia gracias A todo el personal en Brickell motor En especial a Jose “El Músico” que fue el vendedor, muy amable y te ayuda en todo y se pone en tu lugar de comprador para ver todas tus posibilidades de que salgas contento con tu carro también al manager que hizo posible la compra porque fui al del Doral y no me gusto el trato no me daban soluciones a lo que yo estaba buscando gracias ?????????? More

Excellent customer services. Estuve hace aproximadamente un mes en el dealer a lisear mi Nuevo GMC Acadia y me atendio un vendedor conocido como el Musico, quede gratamente impres Estuve hace aproximadamente un mes en el dealer a lisear mi Nuevo GMC Acadia y me atendio un vendedor conocido como el Musico, quede gratamente impresionado con la experiencia, excelente servicio, gran ayuda y lo mas importante obtuve mi carro como lo queria y al precio esperado, estoy muy agradecido por el servicio y recomiendo a este vendedor ciento por ciento, espero poder contar nuevamente con el cuando necesite de su ayuda. Gracias Musico. Orestes Graupera. More

Go above and beyond to make a great experience Mr. J. Babani and Mr. Mario Diaz went out of their ways to make this experience as best as possible. Both are patient . Mr. Babani taking the time to Mr. J. Babani and Mr. Mario Diaz went out of their ways to make this experience as best as possible. Both are patient . Mr. Babani taking the time to thoroughly explain the whole process. Mr. Diaz refreshingly being transparent on the sales process. More

Reconocimiento Estoy muy contento por el servicio prestado por el vendedor Oscar Leal Ramos exlente atención y reconozco que es de los mejores se lo recomiendo a tod Estoy muy contento por el servicio prestado por el vendedor Oscar Leal Ramos exlente atención y reconozco que es de los mejores se lo recomiendo a todas las personas interesadas en compras que visiten este concesionario. More

Great service Our sales person Carlos Tamayo was very friendly, very knowledgeable and made our sales experience very positive. We recommend Carlos next time you yo Our sales person Carlos Tamayo was very friendly, very knowledgeable and made our sales experience very positive. We recommend Carlos next time you you need to add a car to your family. More

EXCELENTE !!!. Mi vendedor fue ISAAC SIERRA, excelente customer service, muy profesional y amigable, cumplio con los tiempos determinados y lo que nos ofrecio. RECO Mi vendedor fue ISAAC SIERRA, excelente customer service, muy profesional y amigable, cumplio con los tiempos determinados y lo que nos ofrecio. RECOMENDADO 100% Gracias More

Excellent Service . They treat you like family. The cafeteria has the best Cuban Coffee in town. The service managers gave me the best service on my car, and keep me up . They treat you like family. The cafeteria has the best Cuban Coffee in town. The service managers gave me the best service on my car, and keep me updated on my car. More

Buick encore Leased a buick encore with the help of Jackie Babani. Excellent service,very professional,very knowledgeable,we are very pleased.I was impressed the h Leased a buick encore with the help of Jackie Babani. Excellent service,very professional,very knowledgeable,we are very pleased.I was impressed the he took the time to show us everything we had to know about the car and he answer all the questions.Buenisimo gracias!! More