Brickell Buick & GMC

Need a better waiting area. And excellence coordination before seing à sales ambassador. While my experience with the sale is formidable. I will suggest the company to have a wa And excellence coordination before seing à sales ambassador. While my experience with the sale is formidable. I will suggest the company to have a waiting area to exceed customer experience which should be the perfect quality. More

Awesome experience at the dealership. Everything done in a day. Very helpful team, especially Manuel Valladares. Everything done in a day. Very helpful team, especially Manuel Valladares. More

Terrible service. Had my truck for 2 weeks before the even ran the diagnostic (which I dont think they ever completed). Refused to give me a loaner. They replac Had my truck for 2 weeks before the even ran the diagnostic (which I dont think they ever completed). Refused to give me a loaner. They replaced a module ($1800), without addressing the primary electrical issue (again, I don’t believe a full diagnostic was completed). When I did finally get the truck back, it ran for 3 days and then the problem persisted. When I asked to bring it back in and have the work completed, but requested a loaner vehicle, they refused again. Had they simply offered me a loaner vehicle, I would have been ok. That said, I have taken my truck to a Chevy dealership, and they completed a diagnostic in 3 days, and have identified the root cause of the issue (which is under warranty), and have resolved the issue. I have now spent $1800 on an unnecessary part replacement, and over $2000 on rentals. I made it very clear to my service consultant that I would be traveling for a 8 days when I dropped the truck off originally. I began reaching out to her 4 days before my return, and the diagnostic had not been completed. I reached out again daily, with the same response. By the time I returned, 8 days later, the diagnostic had not been completed, and I was forced to rent a car. Again, I don’t believe a full diagnostic was ever completed, and the replacement part was a “best guess” by the technician. I recently moved to Miami, and this was my first experience with Brickell. I have purchased & leased multiple GMC’s from my primary dealership (Schumacher Buick) in Palm Beach (who are wonderful), but I will never step foot in Brickell again. More

I had a great experience getting my car at the Brickelle Buick dealership. I highly recommend Joel Milian, he was great and super helpful. Buick dealership. I highly recommend Joel Milian, he was great and super helpful. More

They were great. The process was quick and efficient. If I had to buy another car I would do it with them. The process was quick and efficient. If I had to buy another car I would do it with them. More

Prefiero quedarme callado o sea mostrar Silencio interpretelo...y saquen sus propias conclusiones aun no estoy conforme con el resultado. interpretelo...y saquen sus propias conclusiones aun no estoy conforme con el resultado. More

Very clean, and easy service, nice people working there. I recommend them 100 %, quality guaranteed I recommend them 100 %, quality guaranteed More

They had told me they changed the radio when i first reported the problem and they lied . Now its on back order . Why do I but a new car if I'm not able to get parts when I need them . When the pand reported the problem and they lied . Now its on back order . Why do I but a new car if I'm not able to get parts when I need them . When the pandemic hit gmc CEOs found a profitable solution to elevate their business and profits( taking advantage of consumer )increasing prices . Now as a result company goes on strike and consumers are paying the price . Good way of doing business . GMC response was , its on back order , whenever there were no cars , to their benefit the raise car prices . Once you buy them , its easy for gmc to clean their gandes and say they dont have them . Is this a good way of doing business . ? More

Gracias sistina De verdad es un tremendo equipo de trabajo siempre me resuelven y me atienden como en casa trabajo siempre me resuelven y me atienden como en casa More

They are very responsive and knowledgeable My service advisor Violeta keep me informed on the progress of my service advisor Violeta keep me informed on the progress of my service More