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Brickell Buick & GMC

Miami, FL

Overview
Employees
Reviews
Vehicles
4.4
2,057 Reviews
Welcome to Brickell Buick GMC, your trusted dealership for new Buicks, GMCs, and a diverse selection of used and certified pre-owned vehicles. Nestled just outside downtown Miami, we pride ourselves on delivering exceptional customer service and a seamless car-buying experience. Our modern facility offers a wide range of vehicles and a comprehensive service department to meet all your automotive needs. With a DealerRater rating of 4.7, our commitment to customer satisfaction is evident in the feedback from our valued clients. Visit us at Brickell Buick GMC to see why our customers consistently choose us for their automotive needs!
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665 SW 8th St

Miami, FL

33130

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Showing 2,057 reviews

June 19, 2023

Excepcional service , prompt and professional, service team meet and exceed our expectations thank you Brickell Buick GMC More

by Omar Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yesenia Sesin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sistina Vasetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario R. Diaz, Onix Hernandez, Stephanie Lavastida
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Jun 22, 2023 -

Brickell Buick & GMC responded

Thank you so much for your positive comments about Brickell Buick & GMC! We hope to see you soon!

June 19, 2023

I have been bringing my GMC 2500 to Brickell GMC for the past two years, for regular service and repairs. Stephanie has been very responsive, answers texts, and the work has always been performed quickly a More

by PAUL@PLUMBPARTNERSLLC.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Lavastida
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Jun 22, 2023 -

Brickell Buick & GMC responded

Thank you for your kind words and this wonderful review! Thank you again for choosing Brickell Buick & GMC and we hope to see you again.

June 17, 2023

Very good and fast service. Nice people always welcoming. My car is always clean after everything when picked up More

by MAXYM03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Lavastida
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Jun 21, 2023 -

Brickell Buick & GMC responded

Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jun 21, 2023 -

Brickell Buick & GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Brickell Buick & GMC and we hope to see you again soon!

June 17, 2023

I was promised they mail my second key and owners manual. I'm still waiting on both. I feel like I've been lied to. PLEASE SEND MY KEY AND OWNERS MANUAL!! More

by vkshaffer59
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Willie said they'd mail my second key and manual , Joshua Gonzalez, Ara Adan
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Jun 20, 2023 -

Brickell Buick & GMC responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (877) 844-1641 to discuss your concerns, as your satisfaction is of utmost importance to us.

June 16, 2023

Made an appointment and explained I would be waiting. Waited 1hr and 30 minutes and the vehicle sat where I got out of it. Asked if they thought it would go back soon and they said at least another hour. More

by SCOTTDONALD82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sistina Vasetti
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2023 -

Brickell Buick & GMC responded

Dear Scott Thank you for sharing your feedback and expressing your frustration with the situation. We understand that having an appointment and experiencing a significant delay in the service can be incredibly frustrating. We apologize for any inconvenience this may have caused you. While we cannot speak to the specific circumstances surrounding your situation, we acknowledge that delays can occur due to unforeseen circumstances or unexpected complications that arise during the service process. We genuinely apologize for any inconvenience caused by the extended wait time you experienced. We value your time and understand the importance of honoring scheduled appointments. Your feedback is important to us, and we will take it into consideration as we strive to improve our processes and minimize delays in the future. Once again, we apologize for any frustration or disappointment you experienced and appreciate your understanding. We remain committed to providing the best service possible and working towards enhancing the overall customer experience. Please find below my personal information so you can contact me in the future, I'm here to assist. Warmest Regards Onix O Hernandez Service Director (305 )777-2822 onix.hernandez@brickellmotors.com

June 16, 2023

I was waiting for 4 hours and the customer services was terrible. It was AWFUL EXPERIENCE. More

by jennykatherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose "El Musico" Proveyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2023 -

Brickell Buick & GMC responded

Thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to make this up to you. Please contact our manager at (877) 844-1641 so we can make your experience a positive one.

June 15, 2023

Great service with great attention and quick and easy with any geadaches and seamless process More

by ANTHONY.gonzo071590
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sistina Vasetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2023 -

Brickell Buick & GMC responded

Anthony, we're glad everything was completed quickly and to your satisfaction! Thank you for choosing Brickell Buick & GMC and we hope to see you again.

June 15, 2023

The best dealership and the people are very welcoming i never lose the day when I drop my car More

by MAXYM03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Lavastida
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June 15, 2023

Straight forward and not too much haggling. Good people and courteous to work with. I’d send my friends. More

by JORDANHELLER26
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Gonzalez, Oscar Veiga
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Jun 21, 2023 -

Brickell Buick & GMC responded

Thank you for sharing your positive experience! We sincerely value your business and look forward to your next visit!

June 13, 2023

Excelente services I want can’t back And thank you for my truck I love More

by Abraham solis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Coquiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2023 -

Brickell Buick & GMC responded

We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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