Brickell Honda - Service Center

Very unprofessional I was a disgruntled customer and I noticed that the service representative that took care of me created an email account because he wanted a different email address to be on file so if noticed that the service representative that took care of me created an email account because he wanted a different email address to be on file so if I got a survey I would not tell the truth so I’m glad that I got the option to do it over a text. I had to call in afterwards and speak to a representative to get my email address updated. Please contact me on my phone number so I can tell you the entire story because it gets worse. Very unprofessional and I won’t ever go back to that dealership or refer anyone to that dealership after what I saw behind the scenes. This was all done at the service department. I listed the representatives name below. More

Accurate diagnosis and perfect repair of a high degree difficult noise related to power transmission to the front wheels. Superb attention of Service Manager. Honda service & Warranty at its best. difficult noise related to power transmission to the front wheels. Superb attention of Service Manager. Honda service & Warranty at its best. More

Excellent service from the staff, treated me like family. My car was great after the service. I will definitely be coming back to Brickell Honda. My car was great after the service. I will definitely be coming back to Brickell Honda. More

The Service department is excellent. The staff is friendly, professional and they complete the maintenance in a reasonable amount of time. There is another Honda dealer closer to my house but I prefe friendly, professional and they complete the maintenance in a reasonable amount of time. There is another Honda dealer closer to my house but I prefer to go to Brickell Honda because of their service department More

Great service from Mr Camilo when my assigned associate was running late, he stepped in and took great care of me!! He did let me wait approached me twice and then took care of me. was running late, he stepped in and took great care of me!! He did let me wait approached me twice and then took care of me. More

Vladimir was helpful in getting my car serviced. Gave timely notices of work being done and notified me while waiting at waiting area. Got in and out in the time estimated. They offered shuttle but chos timely notices of work being done and notified me while waiting at waiting area. Got in and out in the time estimated. They offered shuttle but chose to wait there while using their guest WiFi. More

I have a wonderful experience so far for the last 2 service appointment. John Garcia the latest one last Saturday was very accommodating and was able to get us out in no time. I will definitely recomme service appointment. John Garcia the latest one last Saturday was very accommodating and was able to get us out in no time. I will definitely recommend this dealership to my friends. Continue the good services More

Too many people. Was overcharged with things that has not been done! Had to ask for refund. Had to wait for manager and the person in service for a while ... the paperwork was not ready! been done! Had to ask for refund. Had to wait for manager and the person in service for a while ... the paperwork was not ready! More

Professional and good mannersExcellent service from Professional and good manners Excellent service from reception of car, handling car needs, explanation of work to be done friendly til car was repair Professional and good manners Excellent service from reception of car, handling car needs, explanation of work to be done friendly til car was repaired and washed. Very nice and courteous staff. More

Great customer quality and service acknowledgement. Service advisor, Sam was very professional in helping me out with service of my car. Other sales reps were courteous. Service advisor, Sam was very professional in helping me out with service of my car. Other sales reps were courteous. More