Bridgewater Chevrolet

Bridgewater Chevrolet responded

Thank you for your feedback. However, much of the information you've referenced is unfortunately inaccurate. From the beginning, we aimed to make this process as convenient as possible for you. The entire sale was completed remotely—over the phone and internet—and we even arranged delivery of the vehicle to you in another state. Our CRM and message history from multiple employees reflect the numerous attempts we made to contact you. Over a week ago, we repeatedly followed up regarding the title for your trade-in, which we still have not received. You declined to pay the $12 fee to expedite the title, and it has since been reported lost. As a result, we had to apply for a duplicate. Please note, it is your responsibility to provide a lien-free title for your trade-in. When we reached out for assistance, your response was that "life is too busy with kids to take care of this." Initially, we did not anticipate any delays in processing your plates. However, after submitting your information to our out-of-state plate provider, we were informed that a county tax payment was overdue and needed to be resolved before we could proceed. To our understanding, this was communicated to you, along with an estimated time for completion. These delays were entirely outside the dealership’s control. Had these issues not occurred, your plates would have been processed well within the 30-day temporary tag period. To expedite delivery, we have asked the plate provider to ship them directly to you.

a1 responded

The above response is another example of Bridgewater Chevrolet’s misleading and misconstrued communication— I had requested the title for my trade-in vehicle in August 2025, before purchasing a new vehicle or even contacting Bridgewater Chevrolet in September 2025, so at the point when the title was ordered there was no reason to request expedited shipping because I had not even begun the purchasing process. Also, the lien holder had advised that the handling time for the duplicate title was the same regardless if the shipping was expedited or not so it would likely only expedite the process by a day and therefore it was not recommended. When I called together with the finance manager to locate the title, on a recorded line the finance manager offered to pay for the expedited shipping for a duplicate copy himself, and then changed his mind and declined to do so. Again, this title had been requested from the lien holder before I had even contacted Bridgewater to purchase the new car, and this was communicated to the sales person at the time of purchase, and the finance manager had an opportunity to expedite it himself but declined, so it is misleading and inaccurate to cite the expedited shipping as a defense for refusing to register my newly purchased vehicle. Bridgewater Chevrolet attempted to threaten me by withholding my registration unless I dropped everything and went in-person to the DMV that same day instead of submitting the duplicate request form online. I explained that I have a 4-week old newborn baby with health issues, as well being the sole care provider for three other children under age 4, and could not safely get to the DMV today given the health issues of my newborn or without childcare for the 3 other toddlers, nor was an in-person DMV appointment a term discussed when I purchased the vehicle, but that I would submit the duplicate form online instead, which I did immediately. Previously the finance manager had expressly told me the exact opposite, to not to request a duplicate so as to not further delay the process, so the duplicate was ordered at the first opportunity within an hour of it being requested. Similarly, the tax payment was made within an hour of my being made aware of it, so it is inaccurate to cite this as a defense to not provide registration. The delays for the permanent registration may have been outside of Bridgewater’s, as well as my, control, but under these circumstances, Bridgewater Chevrolet had and has the ability and obligation to extend the temporary NJ registration in the interim until the permanent registration is processed, which it has unlawfully and deliberately refused to do. It is clear that Bridgewater Chevrolet is scapegoating its customers for the ineptitude and disorganization of its salespeople and administrative staff, who make offers and guarantees in the sales process and then attempt to renegotiate through threats and coercion after the transaction has been paid. There is little and ineffective communication internally leading to the mishandling of the purchasing and registration processes, and conflicting communication with and unresponsiveness to the customer after the purchase has been paid for. Throughout the process I have been timely, compliant, professional and responsive, while Bridgewater Chevrolet and its representatives use threats, coercion, and misrepresentation as business practices. The only correspondence I have received from Bridgewater related to my registration is in response to this negative review published online. To date my brand new, fully paid vehicle is still unregistered and Bridgewater Chevrolet has still failed to provide any of the requested paperwork such as the Bill of Sale for my nearly cash $100k transaction.