Bridgewater KIA - Service Center

Fernando was great! I came in for a routine maintenance but had an issue with my car that has been happening for over eight months. I had originally went to a different I came in for a routine maintenance but had an issue with my car that has been happening for over eight months. I had originally went to a different dealership for service, and they were not able to identify the issue. But Fernando took his time and documented everything that I told him, and after spending a couple of hours there, they were able to identify the problem, and got it corrected. Fernando and the rest of the staff are always friendly and the service. It's top notch! More

I purchased my 2025 Kia K5 GT-Line from Nick at Kia Bridgewater. The purchasing process was smooth, and the vehicle performed well during the test drive and immediately after purchase. However, with Bridgewater. The purchasing process was smooth, and the vehicle performed well during the test drive and immediately after purchase. However, within less than 3,000 miles, I needed to bring in the vehicle due to a problematic Kia Access update that caused all remote commands to fail. After that visit, I was not informed that I would need to reconfigure all vehicle profiles and re-pair all connected devices; I chose to overlook this since it is a reprogramming issue that can be addressed later. Today, 4/22/25, I had another service visit that was particularly frustrating and unprofessional. After owning the vehicle for approximately one and a half months, I noticed a high-pitched air/whistling sound coming from near the driver’s side door at speeds of 45 mph or higher. This noise is audible to myself and other passengers, including my children, my 90-year-old father-in-law, and my wife. It diminishes the overall comfort and enjoyment of the vehicle. I would not have initiated service for this issue if it were not significantly disruptive, especially since my wife’s 2022 Telluride Nightfall Edition does not exhibit this problem. Service staff examined the vehicle and asked me to wait about an hour. Upon returning, I was informed that there was no issue—everything appeared to be sealed and in order, and no noise was detected. I was firm in stating the noise was quite noticeable regularly and specifically during quiet moments without music or conversation, and it causes headaches during longer drives. The service manager, Bob, insisted there was no noise and took a test drive; during this, the vehicle was traveling at 50-55 mph on the highway, and despite my hearing the whistling clearly from the passenger seat, he claimed not to hear anything. This lack of acknowledgment of a consistent, noticeable noise was disappointing, especially given that multiple passengers of varying ages also perceive it. I also discussed the issue with the sales staff who sold the vehicle, but I received little acknowledgment or assistance. I advise prospective buyers to be cautious when purchasing vehicles here, as they may encounter new cars with noises or minor defects that the dealership will either overlook or deny as issues. *Note* It may be related to manufacturing or defect as it seems to happen on K5 and other model vehicles a simple google result will display others having similar if not exact same issues. https://www.facebook.com/groups/KIAK5/posts/1124751542033140/ - Last year model but same noise. https://www.k5owners.com/threads/2024-k5-window-whistling-sound.3292/ - Same issue other contributor said his is fine and they are not all like this. https://www.reddit.com/r/KiaK5/comments/o7lafp/drivers_door_wind_noise_65mph_anyone_have_this/?rdt=47518 - Multiple people stating the same with their K5 or even Optima More

Fernando was very pharaoh and called for all of the services that my car needed. He even double checked to make sure that I had a ride to the dealership to pick up my car once it was finished. he was v services that my car needed. He even double checked to make sure that I had a ride to the dealership to pick up my car once it was finished. he was very friendly and personable. More

Bridgewater Kia is the best! ! I had car trouble and drove my car into lot. A service rep approached me immediately and directed my car through the service door. Then I met with C ! I had car trouble and drove my car into lot. A service rep approached me immediately and directed my car through the service door. Then I met with Crystal and she was absolutely terrific!! I have never experienced the level of service she provided to me. She was so kind and understanding. The whole process went smoothly and I left feeling great! My thanks to Crystal and everyone else who made this experience as stress free as possible! More