I had been in the market for a new Grand Cherokee for the last few weeks. While I love Jeeps and have owned five, I hate the process of purchasing a new vehicle.
I do some comparative shopping but I don’t get hung up over analyzing the numbers. I’m more concerned about being treated like a human being and purchasing a vehicle that suits my taste.
I had a most unpleasant experience at a greater Boston dealership last week. I couldn’t wait to get out of the showroom to get home to take a hot shower!
While looking at inventory on line I spotted the model I was interested in at Brigham-Gill. I sent a brief email inquiry and heard back from sales associate Jamaal Guillaume almost immediately. We had an exchange regarding the numbers and he asked when I’d like to come in. We agreed that I’d stop by on September 18 at 10:00am and he would have the car available. No additional calls or emails in between to try and get me in sooner.
He greeted me as planned, handed me the keys and told me to take my time and check it out. No pressure, no unnecessary sales pitch , no beating around the bush.
When I returned with the vehicle we went through the numbers, I made my decision and got on with the paperwork. No back and forth with the typical "let's see what my manager says", phony negotiating.tactics or upsetting.
I have to say it was a pleasure doing business.
Obviously I can’t speak highly enough of the professionalism that Jamaal displays.
I would gladly encourage anyone in the market for a Jeep to visit your dealership.