Bright Bay Mazda

In January all my lights came on in the instrument cluster. I made an appointment and told the person who took the appointment that I would need a loaner car if the car couldn't be fixed the same day. cluster. I made an appointment and told the person who took the appointment that I would need a loaner car if the car couldn't be fixed the same day. I dropped the car off at 8:50 am and was told I would get the video inspection shortly. At 3:43 pm I hadn't heard anything so I texted. No response. I called and was put on hold for 10 minutes and was told that Bret (my service advisor would call me back. He didn't so I called again. Apparently he was busy and finally called me back. He seemed stressed out and flustered. I made him aware that I would need a loaner as discussed. He said someone was returning one soon (it was 4:15 and they close at 5:00). I reiterated that I need a car. He said he had to call me back (again). FInally he texted and said "it's ready". I was confused. So I asked what was ready. He said the loaner was ready so I headed there. When I arrived he told me that he was off Monday so the car wouldn't be looked at. ???? So when he's off the service department doesn't work on his customers cars??? Tuesday I texted Bret and asked why I never got the inspection video. He was dumbfounded and said I'd get it shortly. Eventually he sent the video, which was taken on Tuesday, not on Saturday when they supposedly looked at the car. I was told they needed to order an abs harness. Two days later they installed the harness and according to Bret that didn't fix the problem. He said the tech had to call the hotline and get advice. Which he said the tech was told to put a new rear axle and rear wheel bearing in. The repair took 11 days, yes 11 days. Finally the car was finished at 10:00 am. I arrived at 4:00 pm and Bret tells me to wait in the showroom, the car is almost ready.???? I went to the showroom a little baffled by him. He came to get me 15 minutes later and says "I don't know why I told you that because the car was done in the morning". He confused me with another customer.....sure. I go to his desk and he gives me the repair order to sign and it says nothing about the axle and wheel bearing he told me was installed. I ask and he says they never put those in the car. He continued to look stressed and confused. I had enough of his stupidity so I went to the parking lot to get my car. I inspected the car as I always do for any damage and guess what, they dented the outer A-pillar. I went back in to tell Brett my findings and he looked even more puzzled as he looked at the check in sheet and saw there was no damage on the car when I dropped it off. I had him and the service director Ken look at the damage and they took video of the damage. When I got home and opened my hatch I noticed that the hatch was rubbing on the weatherstrip and wondered why that was since the tech shouldn't have been working on the hatch or trim in the trunk and why my car was returned with the tire pressure monitor not working and the rear seat was still folded down. Very sloppy work! I emailed Ken and told him about that and received no reply. The next day they text me a bill for $550 for the use of their loaner car? Are they joking?? Fast forward a few weeks and the rain washed off some of the salt on the car. That's when I thought I saw dirt on the rear bumper so I wiped it and realized it was a scrape. Then I looked further and saw several scrapes. That when I realized why the hatch was rubbing on the weatherstrip, the bumper was very slightly misaligned because of the car being hit. I'm 100% positive this was done while my car was in their parking lot. I emailed Ken twice and received no reply. I had to text my salesman Chris (who is wonderful) to see why he's not replying. Finally Ken said "these days nobody leaves a note when they hit your car and he can't help me with this matter". Really? I told him to check his camera footage and he obviously didn't want to be bothered. I will no longer bring my car to this dealership for service because I have ZERO trust now. More

Our salesman was knowledgeable. Answered our questions, easy to communicate with. The dealership is clean and well organized. Answered our questions, easy to communicate with. The dealership is clean and well organized. More

Best Mazda dealer on Long Island ,fast customer service, all buyers have very convenient, recommend all buyers have very convenient, recommend More

Tom is a very nice guy and very helpful in picking my Mazda. Thank you Mazda. Thank you More

Salesman John Solomita and Manager Chris Lico were both very helpful in navigating my purchase of a new 2025 CX-5 Preferred edition Mazda. John was especially understanding, respectful and kind. He took th very helpful in navigating my purchase of a new 2025 CX-5 Preferred edition Mazda. John was especially understanding, respectful and kind. He took the time to integrate my phone with the CX-5. He even set up my radio stations. I have recommended this dealership and this salesman to my co-workers. More

Every one was friendly and helpful. No in your face tactics. It was deep freeze the day we went and we were able to test drive a bunch of car. Ended up with the CX-70 and love it. No in your face tactics. It was deep freeze the day we went and we were able to test drive a bunch of car. Ended up with the CX-70 and love it. More

Exceptional dealership. Purchased multiple cars from this location. Will continue to do so in the future. Purchased multiple cars from this location. Will continue to do so in the future. More

Steven , Callie and Walter always look out for me . They are awesome highly recommended service department for your Mazda ! They are awesome highly recommended service department for your Mazda ! More

Had an excellent experience purchasing a pre-owned 2021 Ram 1500. From start to finish, the process was smooth, transparent, and genuinely enjoyable. Richard A. from sales was fantastic, knowledgeable, pa Ram 1500. From start to finish, the process was smooth, transparent, and genuinely enjoyable. Richard A. from sales was fantastic, knowledgeable, patient, and never pushy. He took the time to answer all my questions and made sure the truck was exactly what I was looking for. Steven Ramirez, the finance manager, was just as great. He explained everything clearly, made the paperwork process easy, and worked hard to get me a deal I felt confident about. No pressure, no surprises—just straightforward and professional group of guys. If you’re in the market for a vehicle, I highly recommend stopping into bright bay Mazda and working with Rich A. and Steven Ramirez. I Will be returning in the future , thank you both again. More

John was very helpful and very professional. The management at the dealership help create the purchase and Steven the finance manager was super in explaining all the paperwork and financing. Ove The management at the dealership help create the purchase and Steven the finance manager was super in explaining all the paperwork and financing. Overall very pleasant experience. Would definitely recommend the dealership and these employees. More