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Brilliance Subaru
Elgin, IL
453 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 453 reviews
July 23, 2021
Worked with Ed Troike to lease a new 2022 Subaru Outback and he did an excellent job of laying out his inventory that was on hand to make a selection. This was a fun and pleasurable leasing experience with and he did an excellent job of laying out his inventory that was on hand to make a selection. This was a fun and pleasurable leasing experience with no pressure and I felt that Ed would take care of any of my questions and concerns. He worked carefully with me after my car selection to coordinate registration at mysubaru.com and went over the features with me inside the car. The dealership was clean and neat. All employees, in addition to Ed, that I worked with were very kind and courteous. I am going to be taking my car back for service to this dealership and will spend some time under their historic tree on property enjoying the weather. More
by cjtroka33
Employees Worked With
July 22, 2021
I've always had good service from Brilliance. Your service dept. people are very courteous and helpful. They have been patient working with me and my after-market warranty. service dept. people are very courteous and helpful. They have been patient working with me and my after-market warranty. More
by cwladee
Employees Worked With
July 22, 2021
Checked out my ignition switch throughly. No problem found, but explained what they did to my satisfaction. Very happy with my service on my Impreza found, but explained what they did to my satisfaction. Very happy with my service on my Impreza More
by marze25
Employees Worked With
July 09, 2021
Great place, close to home, always got what I requested for: loaner or a ride to work. Nice waiting room. Can do some work while waiting. for: loaner or a ride to work. Nice waiting room. Can do some work while waiting. More
by Khouane_stgermain
July 08, 2021
Convenient location, quality work, friendly professional Convenient location, quality work, friendly professional staff. We've been help by Kevin a few times in the past. As usual. he's friendly, polite Convenient location, quality work, friendly professional staff. We've been help by Kevin a few times in the past. As usual. he's friendly, polite & knowledgeable. Work was completed when promised and the price quote was accurate. More
by sheepdog
Employees Worked With
Kevin
June 29, 2021
This dealership service department is always professional and courteous. I appreciate the information about what needs to be fixed now and what may need attention in the future. and courteous. I appreciate the information about what needs to be fixed now and what may need attention in the future. More
by monidan5
June 22, 2021
Joe was my salesman and he answered all my questions and was very attentive to what i was expecting. There were no surprises or difficulties. was very attentive to what i was expecting. There were no surprises or difficulties. More
by Johnnyb62
June 18, 2021
We bought our car from this dealership. We moved since then but we drive from Oak Park because the sales and service is outstanding! They’re pet friendly, too! then but we drive from Oak Park because the sales and service is outstanding! They’re pet friendly, too! More
by fly0929
June 09, 2021
Joe was great. Very patient and knowledgeable. Kept us updated on delivery. When we took car explained all features and how it all works. K updated on delivery. When we took car explained all features and how it all works. K More
by Katetshaw
Employees Worked With
June 05, 2021
Time to change my cars oil and filter. Also needed to get StarLink System software updated. Fast service and professional. Waiting areal clean and quite. get StarLink System software updated. Fast service and professional. Waiting areal clean and quite. More
by datanut
Employees Worked With
