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Brilliance Subaru
Elgin, IL
466 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 248 service reviews
October 17, 2025
I had the best experience yet bringing my car in for an oil change. They anticipated my need and quoted me for tire replacements as well. Great job everyone! oil change. They anticipated my need and quoted me for tire replacements as well. Great job everyone! More
by nickcooper
Employees Worked With
Kevin Piklor
October 13, 2025
Seldom anyone to greet a person as they walk in the door. A greeter is a first impression. A greeter is a first impression. More
by Jhoneyj
Employees Worked With
October 11, 2025
When I first called and said I had a serious problem, Adam immediately scheduled me. When I got there, after a brief wait, the vehicle diagonal service was done. That was fully explained to me and I wa Adam immediately scheduled me. When I got there, after a brief wait, the vehicle diagonal service was done. That was fully explained to me and I was even shown a shot video of the damaged done. The part was not immediately available but was put on order and I was told the part would arrive by Friday (3 days) and the work would be done immediately. I was given a loaner which I very much appreciated especially seen I didn't have to have some pick me up and I wouldn't be without a vehicle. I happened to see my sales guy, Ed in the waiting room while the techs were determining the problem. We had a pleasant chat with Ed saying how great the service guys and gals were. I now can agree. Everyone was friendly, professional and willing to explain things to me. I believe the quality of the work is very good but I won't know unti I've driven the car a while. Hated to have to have the work done, but couldn't have asked for better service. Thanks to all of you. More
by thecuch
Employees Worked With
Other Employees :
Ed Troike
October 01, 2025
I appreciate the efficient service, the team is friendly, and the facility is clean. I like the visual-focused printouts. and the facility is clean. I like the visual-focused printouts. More
by RPN
September 12, 2025
Everyone there is so nice and professional! It's very clean, and they offer free bottles of water! It's very clean, and they offer free bottles of water! More
by bookwrm1959
Employees Worked With
August 09, 2025
Great Service experience, I was in and out with in 30 minutes. Simple and quick! minutes. Simple and quick! More
by mrmusich
Employees Worked With
August 04, 2025
WAS VERY HAPPY WITH MY SERVICE KEPT ME INFORMED ON WHAT WAS BEING DONE AND IF I NEEDED ANY OTHER WORK TO BE DONE WAS BEING DONE AND IF I NEEDED ANY OTHER WORK TO BE DONE More
by BOSS420HOG
Employees Worked With
July 30, 2025
They are always the best. They provide excellent service and do what they say when they say it. They provide excellent service and do what they say when they say it. More
by scruffs_plates_3c
Employees Worked With
June 06, 2025
The staff in the service department are amazing. They explain everything in layman’s terms so you understand what is going on with your vehicle. They are all very knowledgeable, so you feel confide They explain everything in layman’s terms so you understand what is going on with your vehicle. They are all very knowledgeable, so you feel confident leaving your vehicle with them. They also seem genuinely happy to see you when you arrive, and in my case, they remember my name. Oh, and one of my favorite things (other than the staff) is that they wash my car every time they work on it. More
by barbara.j.hawk
May 12, 2025
Very pleasant staff and very thorough service check. A very good experience from start to finish A very good experience from start to finish More
by ireneplagge
Employees Worked With
