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Brilliance Subaru - Service Center

Elgin, IL

4.9
238 Reviews

238 Reviews of Brilliance Subaru - Service Center

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November 07, 2022

Richard Dench and his whole service team went above and beyond …they did an excellent job More

by Timothyengelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Brilliance Subaru responded

Timothy, thank you very much for the 5 star review and your feedback. We appreciate the business. Jim DaLuga General Manager

October 21, 2022

I set my appointment on MySubaru and it didn't make it to the Dealership but they still fit me in but probably why it was so long. But still great job. More

by Hapiotrowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Brilliance Subaru responded

Hapiotrowski, Thank you for the 5 star review and your feedback, I am glad that we were able to take care of you. See you next time. Jim DaLuga General Manager

October 10, 2022

Friendly, Listened, done in quick time. Staff was qualified, organized, Wait time was short and comfortable. More

by mr_warkat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Brilliance Subaru responded

Mr Warkat, Thank you for the 5 star review and your feedback. We appreciate the business and will see you next time. Jim DaLuga General Manager

October 08, 2022

Service was excellent and since we have a car on order the finance person was a great help in answering questions that I had as I am selling my current call to my sonas server Al questions More

by Buddy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Brilliance Subaru responded

Buddy, thank you very much for the service business and the new car order! We appreciate the business and look forward to delivering your new Subaru. Jim DaLuga General Manager

October 05, 2022

Provides professional and personal services. Easy to schedule visits. All staff very qualified and friendly. More

by Bluzscale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Brilliance Subaru responded

Bluzscale, thank you very much for the 5 star review and your feedback. Jim DaLuga General Manager

September 23, 2022

This is a wonderful Dealership. No pressure when purchasing our car and the service people are professional, friendly and informative. The waiting area is really comfortable for More

by Terry
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin, Kim
Sep 25, 2022 -

Brilliance Subaru responded

Terry, thank you very much for the 5 star review and your feedback. Please plan your next visit for either Tuesday or Friday as these are the days that we have the rescue dogs in house! See you next time. Jim DaLuga General Manager

September 22, 2022

I have alway gotten very great service at Brilliance Subaru. I am on my families third Subaru because of that professionalism. More

by Glimberis1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Paul
Sep 25, 2022 -

Brilliance Subaru responded

Thank you very much for the 5 star review and your feedback. We really appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

September 17, 2022

Great service. Very quick. No issues. Out of words to use for this survey so it shouldn’t be 15 More

by Dootsmeyer3
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2022 -

Brilliance Subaru responded

Thank you for the 5 star review. Jim DaLuga General Manager

August 27, 2022

The service department was a dream to work with, they are professional and speedy at getting the work done to my car. I will recommend them to all my friends and colleagues. More

by Lackemacher4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Brilliance Subaru responded

Lackemacher4, thank you for your high star rating. We're happy to see that your experience with us was excellent! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Kelly Keefe Brilliance Subaru

August 23, 2022

Great customer service, reliable. Always friendly and happy to.assist. Honest about prices and glad you came to visit More

by Shep345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Brilliance Subaru responded

Shep345, we're happy you found our staff to be so supportive during your experience here at Brilliance Subaru. We hope to be of service to you again! Take care! Kelly Keefe Brilliance Subaru

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