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Brilliance Subaru - Service Center

Elgin, IL

4.9
210 Reviews

210 Reviews of Brilliance Subaru - Service Center

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June 07, 2023

Impressed with their service. Did a thorough job checking what was needed, and were honest in their assessment of the problem. More

by millards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Brilliance Subaru responded

Millards, Thank you very much for the 5 star review, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

May 27, 2023

Another good oil & filter change and tire rotation appointment for our Subaru Outback. Lisa took great care of me and I was out in under an hour. I'm always impressed with how pretty and clean the ser More

by oraclejulie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Brilliance Subaru responded

Thank you very much for the wonderful review! We appreciate the business and plan on continuing our partnership with Anderson Humane for many years to come! Jim DaLuga General Manager

May 20, 2023

Friendly, helpful, always a great experience in the service department at brilliance subaru. Thank you. More

by sjtol469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Brilliance Subaru responded

Thank you very much for the 5 star review, we look forward to seeing you down the road for your next service visit. Jim DaLuga General Manager

May 16, 2023

Adam was very pleasant and helpful. I liked that he was smiling and friendly. He also sent me a text so that I could ask additional questions while the service appointment was going o More

by mbianchi1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Brilliance Subaru responded

Thank you very much for the 5 star review. I am so glad to hear that you had a pleasant experience with Adam. Thanks for the business and we will see you next time. Jim DaLuga General Manager

March 31, 2023

Everyone is friendly, the dealership is clean and welcoming, and the work is performed in a timely manner. More

by mhuber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2023 -

Brilliance Subaru responded

Thank you so much for the review and feedback! We appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

March 27, 2023

Lisa, in Service, was friendly & knowledge. Explained what wd be done with oil change, tire rotation, & inspection. This was also done upon completion. I feel safe in my car. I did not purcha More

by sue.morrison
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Brilliance Subaru responded

Sue, Thank you very much for the 5 star review, I am glad that Lisa took great care of you. We really appreciate the business and hope you will consider purchasing your next new car from Brilliance Subaru. Jim DaLuga General Manager

March 09, 2023

I believe a service department is the heart of a dealership and the base of repeated customers. Brilliance Subaru's service department is a very professional department that goes over the work that More

by jnippert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Brilliance Subaru responded

jnippert, Thank you for the AMAZING review! I share your belief that the service department is the heart of the dealership and drives customer loyalty. I am glad that you are completely pleased with our service department and we welcome you for your next visit. Jim DaLuga General Manager

February 24, 2023

The service performed was done in a prompt manner . All people involved were very courteous . Nice to have a clean car to go in! More

by Dogdoc46
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Brilliance Subaru responded

Thank you very much for the 5 star review, we really appreciate the business. Jim DaLuga General Manager

February 17, 2023

Had my car in for a recall, asked them to check out a concern I had with my windshield. They checked it out and they will repair it at a later date. Staff is always friendly and informative. More

by Nwsmcbride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Brilliance Subaru responded

Thank you for the 5 star review and your loyalty to our service department, your business is much appreciated. Jim DaLuga General Manager

January 15, 2023

Brilliance does a great job with scheduling. The they always get me in and out at the times promised. More

by Robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim in service
Jan 23, 2023 -

Brilliance Subaru responded

Robin, thank you very much for the 5 star review, we appreciate your loyalty to our Service Department. See you next time. Jim DaLuga General Manager

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