Bristol Toyota

Don't buy an "off brand" car from them The salesman was great. The sales staff, F&I guy, even the receptionist was great. My negative experience comes from the way they handled the situatio The salesman was great. The sales staff, F&I guy, even the receptionist was great. My negative experience comes from the way they handled the situation when my (new to me) car broke down less than 36 hours after driving it off their lot, leaving me and my child on the side of a busy street in the early morning rush hour. Being from out of state I couldn't feasibly tow it back to them and had to get it towed and repaired locally, which I paid for up front. Because I am in the automotive business, I even got it repaired at wholesale price. After weeks of phone calls (mainly by me calling them and them not returning) and faxing the bills to them twice upon request to 2 different people, they finally offered me half of the repair bill. I had to threaten legal action for them to increase it and I "settled" for two thirds of the total cost of what I had to spend to get my car back on the road less than two days after purchase. I understand I didn't buy a new car but TWO DAYS AFTER PURCHASE? The right thing to do would have been "I'm terribly sorry this happened. What can we do to make it right?" Instead I got arguments, phone calls not returned, passed around to different managers, and after a month finally got to settle on a price because I just wanted to move on. More

Overall experience with the employees at Bristol Toyota. Always treated respectfully and able to agree on reasonable purchases. Have been trading with them for over 25 years and continue to do so. Currently Always treated respectfully and able to agree on reasonable purchases. Have been trading with them for over 25 years and continue to do so. Currently service 3 cars there on regular basis and am always pleased with the service department and Dave who is always pleasant and accomadateing. More

Very happy with my RAV4 and my dealership. I was very pleased with my overall experience with Bristol Toyota. The salesmen, financial managers, and service department are all top notch. My sal I was very pleased with my overall experience with Bristol Toyota. The salesmen, financial managers, and service department are all top notch. My salesman, John D'Andrea was professional and informative and at no time did I feel pressured into making a decision. Everyone was very pleasant and they all seem to really enjoy working at Bristol. I would highly recommend the dealership to anyone who wants a great sales experience and a great deal on a vehicle. They had the exact vehicle I was looking for and I am very happy wii my RAV 4. More

John Gomes is the reason I returned to Bristol Toyota My first visit to Bristol Toyota was February 2012, I leased a Rav4. Mr. Gomes really listened to me and found me the vehicle I kept for 3 years. Mr G My first visit to Bristol Toyota was February 2012, I leased a Rav4. Mr. Gomes really listened to me and found me the vehicle I kept for 3 years. Mr Gomes was patient, informative, kind and helped me understand the lease process. When I returned this week Mr. Gomes had the day off. I was given a different salesman. He did not listen to my request and I left disatisfied. Due to my loyalty to Bristol Toyota I did return and once again Mr. Gomes was there, he listened made me feel comfortable, explained the changes in the Rav4 and found me the perfect Rav4 for me to lease. I can honestly say if it wasn't for Mr. Gomes I would have gone with another dealership. He is an asset to your company and should be recognized for his knowledge and customer satisfaction. More

New 2016 Camry, straightforward year end purchase Our salesman John Gomes was very helpful in going over the various models and options available in our price range. He was patient and friendly throug Our salesman John Gomes was very helpful in going over the various models and options available in our price range. He was patient and friendly throughout the negotiation process and this on a very busy year end sale weekend. More

This is the second car I've bought know if Steve and David i Stephen the salesman is great and David in service over the years has been extremely friendly and helpful with everything regarding my cars purchased Stephen the salesman is great and David in service over the years has been extremely friendly and helpful with everything regarding my cars purchased through Bristol Toyota More

The sale went efficiently, and pleasantly. We found everyone to be courteous, and professional. The sale went well, and efficiently. Options, and additional services were effectively presente We found everyone to be courteous, and professional. The sale went well, and efficiently. Options, and additional services were effectively presented. The vehicle was perfect for our requirements. More

JOAN COURIS JR was very professional and courteous through the entire leasing experience!!!! i went to have my 2013 AVALON serviced and I leased a new 2015 AVALO JR was very professional and courteous through the entire leasing experience!!!! i went to have my 2013 AVALON serviced and I leased a new 2015 AVALON ... More

Great buying experience John and the rest of the staff at Bristol Toyota were friendly & easy to work with. I got a great deal on my 2012 Highlander which I purchased from t John and the rest of the staff at Bristol Toyota were friendly & easy to work with. I got a great deal on my 2012 Highlander which I purchased from them in 2015. Excellent customer service! More

Camry 2012 John was excellent and a great help! He had automatic starter already installed when we came. I highly recommend John to anyone buying a car. John was excellent and a great help! He had automatic starter already installed when we came. I highly recommend John to anyone buying a car. More