Brogan Cadillac Totowa

"True to his word!" This was our first car purchase with Brogan Cadillac and our salesman Alex Santos was nothing short of exceptional. His honesty and motivation ensured This was our first car purchase with Brogan Cadillac and our salesman Alex Santos was nothing short of exceptional. His honesty and motivation ensured we felt comfortable and confident in our purchase. He left no question unanswered and was attentive to our needs and requests. Truly great to work with. Quality service and cars. Thank you Alex! More

best car experience thus far This was my 4th car purchase with this being my first one at Cadillac. It was my best experience this far. Quick, smooth, and nothing short of excelle This was my 4th car purchase with this being my first one at Cadillac. It was my best experience this far. Quick, smooth, and nothing short of excellent. I highly refer this dealership. Dennis Sloyan was the sales consultant that took care of me and he made my experience one that will keep me returning to him. Very helpful and a great personality. You can tell he wants to help get you the best deal right off the bat. Great guy. I will do business with him again More

Don't buy a used vehicle there or get any realiable service I brought my vehicle in for a second time to fix three key issues, the first one was for the OnStar VCIM that needed to be replaced, which it was and I brought my vehicle in for a second time to fix three key issues, the first one was for the OnStar VCIM that needed to be replaced, which it was and is now functioning correctly, second was for the tailgate lift handle that kept getting stuck in the open position which was replaced with a new one and that issue has been resolved and the third and final issue, that has not be resolved, is the oil leak issue. I was told that the oil leak was resolved and that it was a loose oil filter, but after picking up the vehicle on March 10, I still continue to see fresh oil spots where my vehicle is parked. I called the dealership today and still waiting for a response. I realize that this is a used vehicle and while there is no warranty, it should have been thoroughly checked before offered for sale. Each time I pass by the dealership, there is a big sign stating 'Certified Used.' Certified to me means free of mechanical defects which clearly was not the case. This has been the worst car buying experience of my life, and I have been a loyal GM customer for over 25 years and owned 5 Cadillac's so far! Thank you! Carmine Iacullo More

TERRIBLE SERVICE EXPERIENCE !!! On February 1, 2016 I took my Cadillac Escalade EXT to Brogan Cadillac Totowa,NJ to have a body control module installed. I provided the module brand On February 1, 2016 I took my Cadillac Escalade EXT to Brogan Cadillac Totowa,NJ to have a body control module installed. I provided the module brand new GENUINE GM part, if you are familiar with this part you will know that it controls RADIO,WINDOWS LIGHTS AND IF THIS PART IS FAULTY YOUR VEHICLE WILL NOT START. I had this dealership install the part, mind you, this part takes about 10 minutes to install and does not even require any tools to install, at best 1 hour labor charge to program the module with the computer. The point is when I took my vehicle to the dealership my radio was working and when they called to say my car was done Mike asked did I have any issues with my radio I said no why, he said because it's NOT WORKING NOW. I explained the radio worked when I dropped the car off, and I also let him know that their Valet was blasting the radio when he parked the car. Mike said to me well its not working now but for $155.00 per hour we can check it for you I said absolutely not because that is part of installing the module is syncing the radio to the new module. BOTTOM LINE HERE IS. I WAS CHARGED $378.78 FOR INCOMPLETE WORK AND IT APPEARED THIS DEALERSHIPS MOTIVE HERE WAS TO CONTINUE TO GET MORE MONEY FROM ME THEY EVEN TRIED TO SAY THE PART MAY BE FAULTY. I TOOK MY VEHICLE FROM THIS DEALERSHIP TO CADILLAC OF MAHWAH APPARENTLY AT THIS DEALER SHIP THEY HAVE EXPERIENCED PERSONNEL NOT JUST LOOKING TO EMPTY YOUR POCKETS. I WAS EVEN TOLD AT THIS DEALER WHOEVER PUT THE MODULE IN SHOULD HAVE PROGRAMMED THE RADIO WELL BROGAN TOLD ME THE RADIO OR THE PART WAS NO GOOD. COME TO FIND OUT BOTH THE RADIO AND THE MODULE WORKED PERFECT, IN LESS THAN AN HOUR MAHWAH CADILLAC HAD MY RADIO WORKING, $130.00 GOOD THING I DID NOT LISTEN TO BROGAN CADILLAC, THEY WOULD HAVE COST ME THOUSANDS !!! AFTER THEY ALREADY BILKED ME FOR THE $378.78 SERVICE ASSOCIATE MIKE PERRY CONSUMERS BEWARE ?? WATCH THESE GUYS AT BROGAN CADILLAC. I WILL ALSO BE REPORTING THIS INCIDENT TO THE BETTER BUSINESS BUREAU. More

A Fantastic Experience I had a tremendous experience at Brogan Cadillac in Totowa. My salesperson Alex was a great help and I felt comfortable right away. I would recommend I had a tremendous experience at Brogan Cadillac in Totowa. My salesperson Alex was a great help and I felt comfortable right away. I would recommend this dealership highly to anyone interested. More

Excellent! No Exceptional Customer Service!! Victor Santana always goes the extra step to ensure that our vehicle is properly serviced. We can always anticipate being treated with the upmost resp Victor Santana always goes the extra step to ensure that our vehicle is properly serviced. We can always anticipate being treated with the upmost respect and consideration. More

Leased a 2016 srx Had the pleasure of working with Dennis Sloyan on this deal..He walked me through the whole process of leasing a vehicle as i had never done this befo Had the pleasure of working with Dennis Sloyan on this deal..He walked me through the whole process of leasing a vehicle as i had never done this before which made it easier to do. On acquiring the vehicle for pickup, he did not let me leave the dealership until the car was basically configured and ready for use. Outstanding service from Mr Sloyan, thanks fro everything Dennis.. More