Brogan Cadillac Totowa - Service Center

Wasting time and money. I went there because my car has a problem with the break. My car was there for 4 days and they did not fix anything. They changed a tire air sensor a I went there because my car has a problem with the break. My car was there for 4 days and they did not fix anything. They changed a tire air sensor and charged me $540.00 dollars plus oil change and the diagnostic. I recommend do not go there. If you call them or send an email they never answer. More

Great service . Friendly environment; happy with the personal attention you get from the person assigned to you. Your kept well informed. Great place to do busines Friendly environment; happy with the personal attention you get from the person assigned to you. Your kept well informed. Great place to do businesses with. More

Victor greeted me warmly and remembered my name! Everything was very clean and I was in and out very quickly. Everything was very clean and I was in and out very quickly. More

Very good service and friendly staff! Very efficient and courteous! Wish a lender automobile was available! Very efficient and courteous! Wish a lender automobile was available! More

Excellent service Victor always takes care of me my car always come’s out clean after service always come’s out clean after service More

General manager was rude when I called regarding an issue. She did not address my issue, keep making excuses for completely irrelevant problems, and called me a liar. They in fact lied to me about doin issue. She did not address my issue, keep making excuses for completely irrelevant problems, and called me a liar. They in fact lied to me about doing a service on one day that actually was not completed until the next day. Will never use or recommend this Cadillac. They should be disappointed with their customer service because I felt truly attacked when I was just trying to give them a heads up on how to improve their service. Zero sympathy for issues they created and very poor communication. More

I have been a customer since 2009 and Vic Santana has been my service advisor. He is reliable, helpful and a pleasure to work with. I trust his advise and know that my escalade will be serviced correctly been my service advisor. He is reliable, helpful and a pleasure to work with. I trust his advise and know that my escalade will be serviced correctly. More

Service department needs help un professional I will never again deal with that department u can’t trust ther word very very un professional wow never again deal with that department u can’t trust ther word very very un professional wow More

I have know Tony for many years as far back when he worked for Feldner Cadillac in Hackensack. Tony has a great personality and is always there for service questions, answer questions about car problem worked for Feldner Cadillac in Hackensack. Tony has a great personality and is always there for service questions, answer questions about car problems. He is always there if you need emergency or regular service. Keep upkthe good work… More

Terrible service department, unorganized, poor communication and no regard for clients time. We were advised 1 day needed to service issue, now we are on day 4. communication and no regard for clients time. We were advised 1 day needed to service issue, now we are on day 4. More