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Brown & Wood Inc.

Greenville, NC

4.6
171 Reviews
Call Dealership (877) 695-9262

329 Greenville Blvd SW.

Greenville, NC

27834

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171 Reviews of Brown & Wood Inc.

August 31, 2023

Tim C was outstanding, the whole experience was professional. I will be back as soon More

by billy.tyson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim. , Jeff Stein
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Helpful
August 21, 2023

The service department has been over and beyond great anytime I have needed them. There is always a shuttle service if needed with pleasant drivers. More

by rndedens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in service and Jamie in detail.
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Helpful
August 16, 2023

Got me in and out in a short amount of time and fixed the problem at a good price, would recommend Brown and Wood! More

by Illforgetthissoon53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
cody Mazda service managero
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Helpful
August 10, 2023

My experience was a positive one. Timothy and Anthony are the greatest! Thank you guys! More

by Justme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy and Anthony
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Helpful
August 03, 2023

Great service and friendly staff, quick and thorough. Nice waiting area for customers to sit in. More

by Stallings.jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Stein
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Helpful
August 02, 2023

Good people to deal with. Treated me with respect and helped me get the car I wanted More

by galford1224
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dwayne, Frank Vellota, Micah
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Helpful
July 21, 2023

Took care of the problem in less time than I thought. They were pretty friendly More

by Elaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Stein
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Helpful
July 17, 2023

The guys at the service desk are always professional and will let customers know if anything comes up unexpected with your vehicle More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Stein
Report | Print
Helpful
July 12, 2023

Service was good. Took me right in at my scheduled time. Jeff was very helpful. More

by b2689
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Stein
Report | Print
Helpful
July 10, 2023

Our Cadillac SVU stopped and wouldn’t do anything. It was towed to Brown and Wood Cadillac service dept in Greenville NC and we were told it was the air compressor. They said the problem was repaired More

by dpw706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Stein
Report | Print
Jul 13, 2023 -

Brown & Wood Inc. responded

Thank you for bringing this to our attention. We are sorry to hear about the trouble you have faced with your Cadillac SVU, and we assure you that we take all customer feedback seriously. Regarding your car repair, we apologize for any inconvenience caused by the unsuccessful initial repair. We are committed to resolving this issue and would like to gather more information about what happened to address the underlying problem effectively. As we look into this, we kindly request that you contact our Service Manager, Michele Rogister, at michelerogister@brownandwood.com to discuss the matter further at your earliest leisure. Michele will happily help and work towards a satisfactory resolution for you. Thank you for your patience and understanding throughout this process, and we hope to hear back from you soon.

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