Jessica Hudson

PROFFESIONAL, WELL TRAINED, AND VERY WELCOMING SERVICE EXPERIENCE. FOUND A FLUID LEAK THAT WAS COVERED UNDER WARRANTY WHILE GETTING MY SERVICES DONE. TECH WAS VERY PLEASANT AND EXPLAINED WHAT CONCERNS WER EXPERIENCE. FOUND A FLUID LEAK THAT WAS COVERED UNDER WARRANTY WHILE GETTING MY SERVICES DONE. TECH WAS VERY PLEASANT AND EXPLAINED WHAT CONCERNS WERE FOUND FOR ME TO ADDRESS. WOULD RECOMMEND TO FRIENDS AND FAMILY. More

by ROB BERTLING Verified Customer Verified Customer

Print

Friendly and courteous staff. Jess went out in the rain to get my truck for me and drove it into the bay so I didn't have to get wet. Very understanding about my crazy situation Jess went out in the rain to get my truck for me and drove it into the bay so I didn't have to get wet. Very understanding about my crazy situation the day of my appointment. More

by clancey97 Verified Customer Verified Customer

Print

Super friendly, courteous and fun people in the service department. I have never had a bad experience there. department. I have never had a bad experience there. More

by willowgrove08 Verified Customer Verified Customer

Print

Great job team! Fixed right the first time! A big thanks for fitting me in today! Fixed right the first time! A big thanks for fitting me in today! More

by That1guy Verified Customer Verified Customer

Print

The staff was the best, took care of us and our dog while working on the car. while working on the car. More

by BLUEBELLY63 Verified Customer Verified Customer

Print

All was good and very friendly and the staff was fast. The Shop is awesome. The Shop is awesome. More

by Bunnyw Verified Customer Verified Customer

Print

I was traveling from Des Moines to Chicago on Interstate 80 when I experienced a flat tire. I pulled into West Branch Auto at exactly closing on a Saturday, just as Josh and Jess were turning off the lights 80 when I experienced a flat tire. I pulled into West Branch Auto at exactly closing on a Saturday, just as Josh and Jess were turning off the lights to close for the day. Rather than turning me away, Josh took the time to assess my tire and determined that a plug would work as a temporary solution. While Josh worked on my tire, Jess kept my puppy and me entertained and made us feel right at home. As a solo traveler, being stranded with a flat tire was stressful, but Josh and Jess truly saved the day! They could have easily said, “Sorry, we’re closed,” but instead, they went above and beyond to help someone in need. They turned what could have been a terrible experience into an incredibly positive one. I was so impressed and grateful that I ended up purchasing four much-needed new tires and had their team install them on my way back through! Josh and Jess genuinely care about people, and it shows. I can’t thank them enough for their kindness, professionalism, and willingness to help when they didn’t have to. Thank you, West Branch Auto, for having such an outstanding team! You’ve earned a loyal customer and a very grateful traveler! More

by SCHMIDTHOUSE Verified Customer Verified Customer

Print

Very smooth service appointment and it was awesome to be able to have a loaner vehicle for a couple of days. able to have a loaner vehicle for a couple of days. More

by Terry Verified Customer Verified Customer

Print

Good experience in a brand-new facility. Very nice building and the upgrade was needed for customers! Very nice building and the upgrade was needed for customers! More

by carol-seaman Verified Customer Verified Customer

Print

Brown's West Branch Ford had an impressive team of employees in every aspect of the service visit. Very good at communicating what I needed to know and wonderful personalities all around. employees in every aspect of the service visit. Very good at communicating what I needed to know and wonderful personalities all around. More

by lindaslovik Verified Customer Verified Customer

Print