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Jessica Hudson
Jessica Hudson at Brown's West Branch Ford, LLC

Jessica Hudson

Service Advisor

Brown's West Branch Ford, LLC

305 Tidewater Drive
West Branch, IA 52358

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5.0
11 Reviews
5.0

11 Reviews

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11 Reviews of Jessica Hudson

October 15, 2026

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I called with a last-minute problem, they were able to get me in right away and quickly took care of it! Awesome service. More

by jsalemink
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Thoma

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October 15, 2026

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I was very appreciative that they were able to work my vehicle in for a wheel alignment on short notice. Thank you More

by kevinlevins69
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Yes
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October 12, 2026

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Accommodating Respectful . If you need your vehicle by a certain time for a specific purpose they will do all they can to make that happen More

by mombock
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Todd Thoma

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Oct 15, 2026

Brown's West Branch Ford, LLC responded

We know there are times when getting your vehicle back on schedule is especially important, and we're always happy to do what we can to accommodate that. It's nice to hear you felt respected and that we were able to work around your needs. Thanks for trusting us with your Jeep!

October 12, 2026

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Had a chance to see the new facility. The young lady was very courteous and gracious. Reviewed with me the work order, services ordered. Work was done in an orderly manner as requested. V More

by Hzhonor
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Service Time
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Recommend Dealer
Yes
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Oct 15, 2026

Brown's West Branch Ford, LLC responded

A new facility is exciting, but it's the people and the experience that really bring it all together. We're happy Jessica made such a positive impression and took the time to walk through everything with you. Thanks for bringing your Honda in and for sharing your thoughts on your visit. We hope you enjoy the new space as much as we do!

October 12, 2026

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I think they have been honest, prompt,friendly and have done good work. Will return. More

by jimxxxxi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Thoma

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Oct 15, 2026

Brown's West Branch Ford, LLC responded

Honest answers, friendly service, and work you can count on. That's what we want every visit to deliver. We're happy you've had that experience with us, and we'd love to see you again whenever your Ford needs attention. Thanks for the five stars!

October 01, 2026

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Employee Rating

New facility is great. Service was great along with Todd, Jessica, and Kim keeping in touch with me on a tricky service call. More

by bradtrustmba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Thoma , Kim

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Oct 15, 2026

Brown's West Branch Ford, LLC responded

Good communication makes all the difference when you're working through one. We're glad Todd, Jessica, and Kim kept you in the loop and helped navigate the situation. Thanks for the five stars and the kind words about our new facility, too. We appreciate you trusting us with your Jeep!

September 28, 2026

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Employee Rating

Nice new facility. Friendly staff who cares for their customers. Appointment was easy to schedule More

by DOUG S.
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Thoma , Dave Korte

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Oct 15, 2026

Brown's West Branch Ford, LLC responded

Doug, we're happy to hear the new facility made a good impression! We've put a lot into making service more convenient, but it's the way people are treated that matters most. Thanks for recognizing that and for trusting us with your Jeep. We look forward to seeing you again!

September 25, 2026

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Love the convenience of new location and helpful staff. My first oil change with them. More

by gahoffmann4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Thoma

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Oct 15, 2026

Brown's West Branch Ford, LLC responded

A first visit and five stars! We're happy the new location made it convenient to stop in and that you felt well taken care of while you were here. Thanks for giving us a try for your oil change. We hope this is the first of many good visits!

September 23, 2026

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Employee Rating

The new Browns in West Branch is awesome. The building is very nice and very convenient. More

by chrisressler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Thoma

Print
Oct 01, 2026

Brown's West Branch Ford, LLC responded

We're loving it too! The added convenience and space were a big part of the vision, and we’re glad your visit reflected that. Thanks for coming in and sharing the feedback!

September 21, 2026

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Employee Rating

Got me in right on time for my appointment as they usually do. The new facility is awesome! More

by Thecleaningcrewiowa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Thoma

Print
Oct 01, 2026

Brown's West Branch Ford, LLC responded

Being right on time is always our goal, and we’re glad we delivered again. We’re proud of the new facility and even happier to hear it made a great impression! Thanks for continuing to trust us with your service.

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