Everything started out great. To their credit, Browning Mazda does have a good selection. That's what got me there in the first place. What I found was high pressure sales tactics to buy stuff you don't need, or simply does not work. I went in thinking I was going to get a fair deal, what I ended up with (after 15 months to figure it out) was a marked up CX-5 and probably one of of my experiences buying a car. It started with the $700 3rd party alarm system that doesn't work. This KARR alarm system is not compatible with the car, according to two other Mazda dealers who looked at it. They won't even fix it. Browning service was no help, they just told me how to disarm it. After it keep going off all the time, including even in the lot when I got it serviced, I just put duct tape over the sensor. By by $700. Then there's the Mazda app. For $400 you get an app that doesn't work either. No one told me there was also a yearly $95 charge to use it. I simply cancelled the app to avoid those extra charges. Browning Mazda has no business putting this KARR alarm in any vehicle. This is their way of jacking up the price. As for the app, shame on Mazda USA for force feeding it to customers. If you must buy from this dealership, get ready for a huge push to buy marked up extras, in a high-stress environment.