Buchanan Automotive Inc

I drove over an hour to visit Buchanan. I was greeted by Ryan Condon on a very busy Sat. afternoon. I had a particular vehicle in mind that I had located online (everycarlisted.com I believe) Ryan brought t Ryan Condon on a very busy Sat. afternoon. I had a particular vehicle in mind that I had located online (everycarlisted.com I believe) Ryan brought the Avalanche around, went over the vehicle with me, answered all my questions and we went for a test drive. The Avalanche looked good to me, however I wanted to have my mechanic look it over. Ryan was willing to have it put up on a lift to be looked at if I wanted. (I was VERY IMPRESSED by that) We arranged to go back up on Tues. Ryan called Tues. morning to schedule a time. My mechanic looked it over (& under - on the lift), test drove it and gave me his approval. The only problems we ran into were the wiper blades that needed replaced and the spare tire that was missing. Ryan assured me that they would take care of both. We negotiated a price that was acceptable to both of us and from there Jonathan Akers took over with the paperwork. The vehicle was run through the detail dept. while we were finishing up. Jonathan gave me a "WE OWE" form for the windshield wipers and spare tire as the service dept. was closed at that time. I can say I was very pleased with the overall experience and drove away a very happy woman. Judy Emerson, Winchester, VA More

Will drive by every time from now on. After we thought Will drive by every time from now on. After we thought we had a deal,then they came back at the last minute with all the paperwork and said they ne Will drive by every time from now on. After we thought we had a deal,then they came back at the last minute with all the paperwork and said they needed another $5000. A deal is a deal. Will bad talk this dealer forever. This then happened to my Father after the sale. Traded in his truck,and took delivery of his new truck. two weeks later this dealer called to say "they did not charge him ENOUGH and needed another $1500 or they wanted the truck back " Dirty stay away unless you don't mind paying too much over and over. Best price yeah right FALSE!! BEWARE More

As a senior I have been to many dealerships to buy New as well as used automobiles. I can honestly say this is one of the best places I ever have bought a vehicle. I will definitely pass on the word about my well as used automobiles. I can honestly say this is one of the best places I ever have bought a vehicle. I will definitely pass on the word about my satisfaction to deal with the fine staff at Buchanan. More

My salesperson with this dealership was great. Bryan Strausbaugh was the sales person who was excellent. He answered my questions without hesitation and gave me the right answers. The automobile is a Strausbaugh was the sales person who was excellent. He answered my questions without hesitation and gave me the right answers. The automobile is a 2011 Chevy Malibu which I love. When I purchased the car Bryan called to see how it was working for me. He also came to my home to bring me the second set of keys which I was not able to get the day I purchased the car. In a nutshell, the dealership was superb in their treatment of me as a customer and Bryan was a delight to work with, and he is an asset to the dealership. Thank you! More

Every is so friendly and willing to answer your questions. Brian meet us at the door and sat down with us to hear our wants and needs. After doing that he looked to find the truck that had what we questions. Brian meet us at the door and sat down with us to hear our wants and needs. After doing that he looked to find the truck that had what we wanted in our price range and we started digging into the trucks. After we picked the truck we liked then we took it out for a drive and Brian was answering questions and talking with us like we were old friends (not a salesman). We liked the truck and in 10 minutes we had all the #'s payments, trade in, and cost for us to walk out of there with our new truck. After we picked our truck out we weren't there 45 minutes the paperwork was done and we were out the door. Everyone at the dealership that we dealt with took care of all my wants and needs along with making it so easy to buy a truck. Still a month later getting phone calls asking how things are with the new truck. Buchanan is not just a car dealer but a friend too. More

I was delighted with the service I received from Buchanan A. Inc. The service manager did an excellent job in taking care of the needed repairs. He was polite and went the extra mile to make sure the work w A. Inc. The service manager did an excellent job in taking care of the needed repairs. He was polite and went the extra mile to make sure the work was done correctly and on time. The mechanic Aron Morris, excelled in his workmanship. More

When we went to Buchanan Automotive Inc. we pretty much knew what we wanted. We were looking at the selection of Equinox's and Bryan Strausbaugh came over. Our first impression of Bryan was that he was w knew what we wanted. We were looking at the selection of Equinox's and Bryan Strausbaugh came over. Our first impression of Bryan was that he was well mannered, not pushy (which is important to my husband)and knowledgable. After talking for a moment he asked if we wanted to take one for a drive. When he said he would ride along I wasn't sure at first how I felt about that. That was the first time a salesman had ever rode along on a test drive with us. Honestly it turned out to be fun! He pointed out features on the vehicle that maybe we would have overlooked. Also since we didn't know the area that well it helped out with him giving directions. It was a good test drive because we drove a little in town when we left the lot, then continued on a road where we could see how it felt at a higher rate of speed, and then preceded to go on a back road that was rougher. So we were able to get a really good feel of how the Equinox would ride on different types of roads. After that we asked Bryan if he could match another dealers price, he checked into it and actually beat the other dealers price. This is the first new car my husband and I have ever bought and Bryan made this a fun, no stress experience. Everybody that we worked with that day from Bryan, to Kevin who helped us with deciding on how to finance, to Betsy who went through the final papers was a pleasure to work with. Bryan walked us through the process with knowledge, thoroughness, and professionalism. I would recommend Buchanan Automotive Inc. More

The visit to Buchanan Automotive was as good of a experience we have ever had at a dealership. They were friendly and courtious. There was no forcing us into things that we did not want to do. The an experience we have ever had at a dealership. They were friendly and courtious. There was no forcing us into things that we did not want to do. The answers they gave us about questions on the vehicles were informative and honest. I would recommend anyone to go there. More

Bryan was very helpful in helping me find a new vehicle. Once I decided on what I wanted, they were able to locate one at another dealer and get it in within a reasonable amount of time. Since the vehicle Once I decided on what I wanted, they were able to locate one at another dealer and get it in within a reasonable amount of time. Since the vehicle did not have some of the outside accessories on that I wanted, they were able to get them in within a couple of days and came to my place of work and picked up the vehicle, put the accessories on and brought it back to me. All the staff seemed very helpful and friendly with my purchase. More

Our experience with Buchanan Automotive was a very pleasant experience. We were greeted immediately, but not pressured, especially into buying something we didn't want or feel we couldn't afford. Th pleasant experience. We were greeted immediately, but not pressured, especially into buying something we didn't want or feel we couldn't afford. They worked with us on giving us a fair trade in value for our truck and along with dealer incentives, we are happy overall with the cost of our vehicle. They also took time to explain all dealer options and extended warranties to protect our vehicle and our investment. There were no hidden fees and there was no pressure to buy any of the extra Plans. It's a common misconception that you don't receive customer service from a dealership after you purchase your vehicle, since you've bought it, they don't need to sell you anything else. But, they have been helpful even after the purchase, even with something as simple as we couldn't get the dome light to work. They were willing to fix it and make it right. We have received emails and phone calls as follow up on our purchase, to make sure we are still satisfied with our purchase and to see if anything is wrong or needs fixed. We would definately recommend the dealership and come back for future vehicle purchases. More